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I hereby notify you of my decision to terminate the contract relating to the Deepseek service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deepseek: Easy Method
What is Deepseek
Overview
Deepseek is a suite of AI-powered products designed to help users search, generate, and manage content across different formats. Offerings referenced here include DeepSeek Chat, Deepseek Image (a professional AI art tool), an Open Platform with prepaid balances, and DeepSeek R1.
Primary uses
Users typically use Deepseek for conversational AI, image generation, indexed search, and programmatic API access. Different products have separate subscription and refund rules.
How to cancel Deepseek
Cancel DeepSeek Chat (website/app)
- Sign in to your DeepSeek Chat account on the website or app.
- Go to Account Settings > Subscriptions or Billing.
- Select the active subscription and choose Cancel. There are no cancellation fees.
- Service remains active until the end of the current billing period.
Cancel Deepseek Image and other products
- Deepseek Image: Cancel via your account settings or send an email to support@deepseekimage.net requesting cancellation.
- Open Platform (prepaid balance): Stop using the prepaid credits and follow platform instructions to request any eligible refund (see refund section).
- DeepSeek R1: Follow the purchase portal’s cancellation/refund flow immediately after purchase; time limits apply (see refund section).
What happens when you cancel
Access and service continuity
After cancellation, most subscriptions remain active until the end of the current paid billing period. You retain access for that remainder of time.
Data and account effects
Content you created (chats, images, stored data) may remain in your account according to Deepseek’s data retention policies. If you need data exported, request it before cancellation or contact support.
Will I get a refund?
General refund rules
- DeepSeek Chat: No refunds for virtual services consumed immediately upon use.
- Deepseek Image: Cancellation stops automatic renewal; the terms do not state a standard refund policy for returned or unused time.
Exceptions and other products
- Open Platform (prepaid balance): Refunds for unspent balances may be possible if approved; refunds are paid as a lump-sum after deducting costs. Spent amounts are not refundable.
- DeepSeek R1: Monthly purchases may be refunded within 24 hours of purchase; annual purchases may be refunded within 72 hours. No refunds after those windows.
Deepseek plans and pricing
Where to check official pricing
Do not rely on third-party summaries for current fees. Check Deepseek’s official pricing pages for the latest details and currency information.
Currency and conversions
Pricing is generally shown in USD for usage-based models. To estimate SGD costs, convert USD using your payment provider’s exchange rate or card issuer rate.
Official pricing and details are available at Deepseek’s published pages: Deepseek Pricing and background commentary at Wise - Deepseek pricing guide.
Your consumer rights in Singapore
Cooling-off and statutory rights
Deepseek’s published policies do not provide a general 14-day automatic right to withdraw for all products. The platform-specific rules above determine refund eligibility.
Practical steps under Singapore consumer protection
If you believe a refund or remedy is owed, gather transaction evidence and contact Deepseek support first. For unresolved disputes, you may consider filing complaints with consumer protection bodies or seeking legal advice locally.
Customer experiences
Positive feedback
Some users have given high ratings and praised Deepseek’s performance and capabilities, reporting very satisfactory results in certain use cases.
Common complaints
Reported negatives include frequent “servers busy” or overloaded messages, app freezing or failed prompt processing, difficulties logging in, lost chats, and some users raising censorship concerns.
Documentation checklist
Essential account and purchase records
- Account email and username used for the subscription.
- Invoice or receipt showing purchase date, amount, and transaction ID.
- Subscription plan name and billing period (monthly/annual).
Supporting evidence for disputes
- Screenshots of billing entries, error messages, or failed service attempts.
- Copies of emails to/from support, timestamps of requests, and cancellation confirmation.
- Policy excerpt or link showing the stated cancellation/refund terms relevant to your case.
Common mistakes
Assuming automatic refunds
A common error is assuming cancellation triggers an automatic refund. For many Deepseek services (Chat, Image), cancellation typically only stops renewal and does not guarantee money back.
Missing time windows and evidence
Failing to act within narrow refund windows (for example, R1’s 24 - 72 hour limits) or not retaining receipts and screenshots can prevent successful refund requests.
Comparative recap
Quick service comparison
The table below summarizes cancellation method, refund likelihood, and access after cancellation for main Deepseek products.
Notes about the table
Check the product-specific terms and your account page for the latest, binding information. This table is a summary and not a substitute for official terms.
| Service | Cancellation method | Refunds | Access after cancel | Period |
|---|---|---|---|---|
| DeepSeek Chat | Account settings (website/app) | No refunds for consumed virtual services | Active until end of current billing period | Usage/subscription billing |
| Deepseek Image | Account settings or email support@deepseekimage.net | No standard refund detailed; cancels auto-renewal | Active until paid period ends | Monthly / Annual (auto-renew) |
| DeepSeek Open Platform | Platform cancellation flow; request refund for unspent balance | Possible refund for unspent balance if approved, after deductions | Access depends on remaining prepaid balance | Prepaid usage |
| DeepSeek R1 | Purchase portal / support | Refunds: monthly within 24h; annual within 72h; none after | Access depends on purchase and refund timing | Monthly / Annual |
After cancelling
Follow-up actions
Confirm cancellation by saving any confirmation emails or screenshots. Monitor your payment method for any unexpected charges following cancellation.
Useful official links
Check product-specific pricing and terms at Deepseek’s official pages before and after cancelling:
Address
Asia Pacific office (listed)
DeepSeek AI Asia Pacific, 101 Tech Park Drive, Singapore 138588.
Contact reminders
If you need further help, use your account support channels and retain all correspondence. For Deepseek Image cancellations you can email support@deepseekimage.net.