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I hereby notify you of my decision to terminate the contract relating to the Deepswap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deepswap: Easy Method
What is Deepswap
Overview
Deepswap is a subscription-based AI service that creates face-swap videos and image edits using machine learning. It offers credit bundles and subscription tiers to generate deepfake-style content via web and mobile apps.
Main features
Features include multi-face swapping, high-definition outputs, and credit-based video swaps purchased as in-app bundles or web subscriptions. Billing and access depend on purchase channel (web, iOS, Android).
How to cancel Deepswap
Cancel via App Store (iOS)
- Open the Apple App Store and tap your profile (Apple ID) then Subscriptions.
- Find DeepSwap (or Deepswap AI) and choose Cancel Subscription to stop auto-renewal.
- Confirm cancellation; Apple handles refunds and billing for App Store purchases.
Cancel via Google Play (Android) and Web
- For Google Play: open Google Play > Menu > Subscriptions, locate Deepswap and cancel there. Refund requests go to Google within the Play window.
- For Web subscribers: sign in at the website and go to "Account info" to manage or disable auto-renew. If no auto-renew toggle appears, your payment method may not support auto-renewal.
- See the official help page for details: Deepswap Help Center.
What happens when you cancel
Access after cancellation
Cancelling stops future auto-renewal but does not necessarily delete your account or previously bought credits. You typically retain access until the end of the paid period or until credits are exhausted.
Data and billing
Billing stops for future cycles after cancellation where applicable. Personal data and any generated content remain under Deepswap’s account policies; check account settings or the Terms of Service for retention details.
Will I get a refund?
Web purchases (DeepSwap Premium)
Refunds for web purchases are limited. Eligible refunds require that no credits or benefits have been used since the last payment and the request is made within 14 days.
- Partial use of credits, items sold or used, or crypto payments make a purchase ineligible.
- Initiate web refund requests via the refund form described in the Help Center or Terms of Service.
App purchases and other conditions
App purchases follow the app store policies: Google Play refunds must be requested through Google Play and generally within 48 hours.
Crypto payments are explicitly non-refundable for web purchases. For full details consult the Deepswap Terms of Service and Help Center: Terms of Service and Help Center.
Deepswap plans and pricing
Pricing table (In-App purchases listed on SG App Store)
| Plan | Price | Period | Features |
|---|---|---|---|
| Video Face Swap - 30 Credits (In-App Purchase) | S$6.98 | One-time purchase | 30 credits for face swap videos |
| Video Face Swap - Starter Pack (In-App Purchase) | S$6.98 | One-time purchase | Starter credits for video face swaps |
| Video Face Swap - Pro Pack (In-App Purchase) | S$22.98 | One-time purchase | Pro-level video face swap credits (200 credits) |
| Video Face Swap 200 Credits (In-App Purchase) | S$22.98 | One-time purchase | 200 credits for video face swaps |
| Video Face Swap - Offer / Christmas Offer (In-App Purchase) | S$39.98 | One-time purchase | Large one-time credit bundle deal |
Web subscription notes
Web-based subscription pricing is published in USD and converts approximately to SGD (examples: $9.99/month ≈ S$13.50/month; $49.99/year ≈ S$67.50 for first-year promos).
Always confirm current prices on the website before purchase: Deepswap Help Center.
Your consumer rights in Singapore
Legal context
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers have rights to accurate product descriptions and fair contract terms for digital services.
There is no automatic statutory cooling-off for digital services when access is provided immediately; refund rights largely follow the supplier’s stated terms.
Enforcement and complaints
If Deepswap’s published refund/cancellation promises are not honoured, consumers in Singapore can consider lodging complaints with consumer associations such as CASE or seek local advice.
Keep records of purchase confirmations and communications when making a complaint.
Customer experiences
Positive feedback
Some users report Deepswap is easy to use, produces high-definition results, and supports multi-face swaps.
Positive reviews praise quality for standard face-swapping tasks. See user reviews for examples.
Negative feedback
Other users report issues: shadow-bans after attempts, confusing or misleading pricing/discounts, poor customer support and difficulty cancelling subscriptions.
- Complaints include continued billing after cancellation attempts and delayed or missing replies from support.
- Independent reviews call out confusing auto-recurring charges and support gaps.
Documentation checklist
What to collect before contacting support
- Purchase receipt or order ID (email confirmation or app store receipt).
- Account email used for Deepswap and last 4 digits of payment method.
- Screenshot of subscription setting or absence of auto-renew toggle (web).
What to include in a refund/cancellation request
- Clear statement of requested action (cancel subscription / refund) and reason.
- Date of purchase, evidence of unused credits (if claiming refund eligibility), and any prior support reference numbers.
Common mistakes
Assuming auto-refund after cancellation
Cancelling a subscription stops future billing but does not automatically issue a refund. Refund eligibility depends on purchase channel and whether benefits were used.
Using the wrong channel to request refunds
Requesting a refund through Deepswap when the charge was made by Apple or Google can delay resolution. Always use the store’s refund process for in-app purchases.
Comparative recap
Quick comparison
| Purchase channel | Refund window | Period | Cancellation method |
|---|---|---|---|
| iOS In-App Purchases | Follow Apple refund policies | One-time purchase | Cancel via Apple ID > Subscriptions |
| Android / Google Play | Request refund via Google Play (generally within 48 hours) | One-time purchase | Cancel via Google Play > Subscriptions |
| Web subscription / DeepSwap Premium | 14 days if no benefits used; crypto non-refundable | Recurring (monthly / yearly) | Manage via website "Account info" or submit web form |
Key takeaway
Use the same channel that charged you for cancellations and refunds. Web subscriptions have a limited 14-day eligibility for refunds when unused; app purchases are handled by the app stores.
After cancelling
Follow-up actions
- Keep confirmation of cancellation and monitor your payment method for further charges.
- If charged after cancelling, gather receipts and contact the app store or Deepswap support with evidence.
Official resources
Official help and terms: Deepswap Help Center and Deepswap Terms of Service.
Address
Company headquarters
DeepSwap (listed headquarters): LEVEL 54, Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong, 999077.
Contact notes
Deepswap appears to be headquartered in Hong Kong; no Singapore office address was found. Use the website Help Center for account-specific support.