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Cancel DEXT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Dext service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dext: Easy Method
What is Dext
Overview
Dext is a cloud-based SaaS platform that captures, processes and manages financial documents such as receipts, invoices and expense records.
It is designed for businesses and accountants to automate data extraction and integrate with accounting software.
Primary uses
Common uses include mobile receipt capture, automatic data extraction and document organisation for bookkeeping workflows.
Dext is subscription-based with web and in-app purchase options across platforms.
How to cancel Dext
Cancel if you bought via App Store or Google Play
- If you purchased through Apple App Store or Google Play you must cancel directly through that platform.
- Dext cannot cancel App Store or Google Play subscriptions on your behalf.
- Use your Apple or Google account subscription settings to manage or stop renewals.
Cancel if you bought via Dext website (web/direct)
- Only an Admin user can cancel a web/direct subscription.
- Sign in as Admin → Business settings → Subscription → Billing Details → Click “Cancel subscription”.
- For help with the web cancellation process, see Dext’s official guide: Dext Help - Cancelling your Dext account.
What happens when you cancel
Access and service period
If you cancel a web/annual subscription you keep access until the end of the current prepaid period.
For annual web subscriptions, cancellation must be initiated at least 30 days before renewal to avoid the next billing cycle.
Data and account effects
- Export your data before cancelling; Dext advises customers to export data prior to cancellation.
- After cancellation you may lose access to features or document uploads once the active period ends.
Will I get a refund?
Dext’s general policy
Dext’s Help Centre does not state a blanket 14-day refund or cooling-off policy.
Refunds are not generally offered except when required by applicable law.
Third-party policy notes and exceptions
- A third-party summary (Dextion) lists specific refund scenarios (e.g., free trials cancelled before expiry, limited refund windows for new annual purchases). This is not necessarily Dext’s official policy.
- If you believe local consumer law requires a refund, raise the issue with Dext and, if needed, pursue remedies under Singapore law.
- For reference on cancellation and potential refunds see: Dextion - term policy (third‑party).
Dext plans and pricing
Pricing summary
Below are the Singapore prices and plans as listed in the verified data (App Store listings mid‑2025).
Use this table for reference when confirming your billed plan and renewal frequency.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Business (Monthly) | S$19.48 | Monthly | Business plan, unspecified docs/users |
| Business (Annual) | S$188.98 | Annual | Business plan, unspecified docs/users |
| Business Plus (Monthly) | S$37.98 | Monthly | Business Plus tier |
| Business Plus (Annual) | S$358.98 | Annual | Business Plus tier |
| Business - 5 users, 250 docs | S$49.98 | Monthly | 5 users, supports up to 250 documents |
| Business - 5 users, 250 docs | S$499.98 | Annual | 5 users, supports up to 250 documents |
| Business - 7 users, 350 docs | S$69.98 | Monthly | 7 users, up to 350 documents |
| Business - 8 users, 400 docs | S$699.98 | Monthly | 8 users, up to 400 documents |
| Business - 9 users, 450 docs | S$899.98 | Monthly | 9 users, up to 450 documents |
| Business - 10 users, 500 docs | S$99.98 | Monthly | 10 users, up to 500 documents |
Your consumer rights in Singapore
General consumer protections
Dext does not explicitly offer a 14-day cooling-off or refund right unless mandated by local law.
In Singapore, consumers have protections under the Consumer Protection (Fair Trading) Act for unfair or misleading practices.
Practical steps if you have a dispute
- Document your cancellation attempts, dates and any communications with Dext or app stores.
- If charged after timely cancellation, raise a dispute with your payment provider and file a complaint under Singapore consumer channels if necessary.
- Export and preserve your account data before cancelling to avoid loss of records.
Customer experiences
Positive feedback
Users report Dext saves time with accurate data extraction and convenient mobile receipt capture.
Reviewers frequently praise helpful customer support and integrations with accounting tools.
Negative feedback
- Some users report difficulties cancelling, unexpected charges and delays in refund handling.
- Occasional issues noted include classification errors or missing features; experiences vary by account and plan.
Documentation checklist
Before you cancel
- Export all documents, reports and accounting exports you need from Dext.
- Save billing receipts and the date of your last payment or renewal.
- Confirm who is an Admin on your Dext account to ensure you can perform the cancellation.
If you need to dispute charges
- Collect screenshots of your subscription settings and cancellation attempts.
- Keep emails, chat transcripts or ticket numbers from Dext support or app store support.
Common mistakes
Assuming app-store purchases can be cancelled on the web
Many users try to cancel app-store subscriptions from the Dext web dashboard, which will not stop App Store or Google Play renewals.
Always check the purchase channel before attempting cancellation.
Missing deadline for annual renewal
For annual web purchases you must cancel at least 30 days before renewal to avoid the next charge.
Failing to cancel in time often results in an automatic renewal and billed access for the next period.
Comparative recap
At-a-glance comparison
This table summarises key differences in cancellation and refund expectations by purchase channel.
| Feature | Web / Direct Purchase | App Store / Google Play Purchase |
|---|---|---|
| How to cancel | Admin signs in → Business settings → Subscription → Billing Details → Cancel subscription | Cancel via Apple App Store or Google Play subscription settings |
| Refund policy | No blanket refund; refunds only if required by law (annual must be cancelled ≥30 days before renewal to avoid next charge) | Managed by App Store or Google Play policies; contact platform for refunds |
| Access after cancel | Access remains until end of paid period for web purchases | Access depends on platform rules; platform cancellation typically stops renewal but access period varies |
After cancelling
Immediate actions
- Export and back up all important documents and reports before access ends.
- Confirm cancellation via email or screenshot to record the date and status.
Help and next steps
- Official cancellation guidance: Dext Help - Cancelling your Dext account.
- If you need policy summaries or dispute context, see third-party guidance: Postclic - Dext cancellation guide (third‑party).
Address
Registered office
Unit 1.2 Techspace Shoreditch, 25 Luke Street, London, EC2A 4DS, United Kingdom.
Use this address for formal correspondence related to cancellations if required.
Contact notes
If you require written notice, include account details and proof of purchase with any mailed correspondence.
For immediate support or confirmation, use the Dext Help Centre link above before sending formal letters.