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I hereby notify you of my decision to terminate the contract relating to the Docker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Docker: Simple Process
What is Docker
Overview
Docker is a platform that simplifies building, shipping, and running applications using lightweight containers.
It packages applications and dependencies so they run consistently across environments, from development to production.
Core components
Key components include Docker Desktop, the container Engine, Docker Hub for image distribution, and paid subscription tiers for added features.
Docker is widely used for development workflows, CI/CD, and container orchestration integrations.
How to cancel Docker
Cancel a paid self‑serve subscription (Pro, Team, Business)
- Subscriptions auto-renew yearly. To stop renewal, provide written notice at least 30 days before the end of the current term.
- Sign the Notice of Non‑Renewal PDF and email it to sales@docker.com as required by Docker's Subscription Service Agreement.
- Reference the active subscription ID or account email in your notice to ensure the cancellation applies to the correct account.
Cancel free accounts or other services
- For free or self‑served personal accounts, you may terminate your account at any time by canceling it in your account settings.
- Account termination does not automatically create a refund entitlement under Docker’s Terms of Service.
- If you subscribed via Apple App Store or Google Play, cancel through the respective store settings; those platforms manage cancellations independently.
What happens when you cancel
Access and features
After cancellation (or non‑renewal), your paid subscription will not renew at the next term and paid feature access will end on the subscription expiry date.
For immediate account termination, access to paid features typically ends as stated in Docker’s policies.
Data and billing
Docker’s terms govern data retention and billing; ensure you export any required data before access ends.
Cancel in advance to avoid unexpected renewal charges; Docker emphasizes advance notice for auto‑renewing subscriptions.
Will I get a refund?
Standard refund policy
Self‑serve subscriptions are non‑refundable except within a 15‑day window after purchase, per Docker’s pricing FAQ.
Outside the 15‑day window, Docker’s published terms state no refunds for self‑serve purchases.
Exceptions and special cases
- Docker made a narrow exception in March 2023: users who migrated to a paid plan between March 14 and March 24 were issued full refunds, processed within 30 days.
- If Docker terminates your account (not for your breach), Terms of Service state they will reimburse any prepaid fees prorated to the termination date.
- App Store and Google Play refunds are handled by those platforms and follow their refund processes, not Docker’s self‑serve refund rule.
Docker plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal | S$0.00 | Monthly | Basic Docker Desktop, Engine, Hub, Scout; limited usage |
| Pro (monthly) | S$13.90 | Monthly | Docker Build Cloud (200 min), Testcontainers Cloud (100 min), unlimited Hub pulls, Scout (2 repos), 5-day support |
| Pro (annual equivalent) | S$11.38 | Monthly (billed annually) | Same as Pro monthly |
| Team (monthly) | S$20.22 | Monthly | Collaborative tools, Build Cloud (500 min), Testcontainers (500 min), unlimited repos and Hub pulls |
| Team (annual equivalent) | S$18.96 | Monthly (billed annually) | Same as Team monthly |
| Business | S$30.34 | Monthly (or annually) | Enterprise security and compliance, Build Cloud (1500 min), Testcontainers (1500 min), SSO, hardened Desktop, invoice billing |
Notes on pricing
Prices above are per-user monthly rates and include annual-equivalent lines where billed yearly.
Conversion is based on the exchange rate referenced in Docker pricing materials and verified data.
Your consumer rights in Singapore
Statutory protections and Docker policy
Singapore consumers may rely on statutory rights for certain contracts, but Docker does not offer a general 14‑day refund right.
Refunds and cancellations remain governed by Docker’s published terms unless a specific statutory right applies to your purchase.
App store purchases and platform rules
- Apple App Store and Google Play subscriptions are controlled by those platforms; refunds and cancellations follow their platform policies.
- Singapore consumer protections do not automatically override the platform processes for app store purchases.
- For self‑serve Docker purchases, follow Docker’s terms and the Subscription Service Agreement for cancellation and refund rules.
Customer experiences
Positive feedback
Many users praise Docker as an industry standard, highlighting efficiency in container workflows and wide third‑party support.
Positive comments note good value for development workflows and strong ecosystem integration.
Common complaints
Reports from some users in Singapore note slow image pulls in the Asia‑Pacific region, affecting developer experience.
Other negative points include criticism about Docker Desktop payment requirements and occasional CLI usability challenges.
Documentation checklist
What to prepare before cancelling
- Account email and subscription ID or invoice number.
- Signed Notice of Non‑Renewal PDF (for yearly auto‑renewing subscriptions).
- Proof of purchase or billing statements if requesting any billing review.
Where to send documents
- Email the signed Notice of Non‑Renewal PDF to sales@docker.com.
- Keep copies of sent emails and any Docker replies for your records.
Common mistakes
Missing the 30‑day notice window
Many users miss the 30‑day advance written notice for yearly auto‑renewals and are charged for the next term as a result.
Example: sending notice one week before renewal will not prevent the renewal; follow the Subscription Service Agreement process precisely.
Expecting automatic refunds
Assuming a refund after cancelling is a common error; Docker’s default is non‑refundable outside the 15‑day window.
If you relied on a platform purchase (App Store/Google Play), use that platform’s refund process rather than contacting Docker for store‑handled purchases.
Comparative recap
Quick plan comparison
| Plan | Price | Period | Cancellation / Refund notes |
|---|---|---|---|
| Personal | S$0.00 | Monthly | Can terminate anytime; no refunds apply (free tier). |
| Pro (monthly / annual) | S$13.90 / S$11.38 | Monthly / Monthly (billed annually) | Self‑serve purchases refundable only within 15 days; otherwise non‑refundable. |
| Team (monthly / annual) | S$20.22 / S$18.96 | Monthly / Monthly (billed annually) | Annual auto‑renewal requires 30‑day written notice to avoid renewal; refunds limited as above. |
| Business | S$30.34 | Monthly (or annually) | Invoice billing and enterprise terms may differ; review your contract for termination and refund clauses. |
Key takeaways
Cancel early, keep records, and follow the formal Notice of Non‑Renewal process for yearly plans to avoid charges.
Expect limited refund rights; check the specific plan terms and any enterprise contract provisions.
After cancelling
Follow‑up actions
- Save confirmation emails and any Docker replies confirming the cancellation or non‑renewal.
- Export or back up any data or images you need before paid access ends.
Helpful links
- Docker Subscription Service Agreement - details on non‑renewal notices and contract terms.
- Docker Pricing FAQ - refund windows and self‑serve policy.
- Docker blog: Free Team plan update (March 2023) - example of an exceptional refund case.
- Docker Pricing - current plans and features.
Address
Company address
Docker (company headquarters): 500 Yale Ave N, Seattle, Washington, 98109 US.
Use the email sales@docker.com for subscription non‑renewal notices as required by Docker’s agreement.