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I hereby notify you of my decision to terminate the contract relating to the Dropgenius service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dropgenius: Easy Method
What is Dropgenius
Overview
Dropgenius is a subscription-based SaaS platform that helps users create AI-powered Shopify stores and source products for dropshipping. It automates store setup, product selection, and supplier connections.
Main features
Features include AI-customized stores, product research, supplier chat integrations and varying plan tiers that add more products and support levels. Plans and pricing are listed below.
How to cancel Dropgenius
Cancel via Web / Dropgenius account
- Log in to your Dropgenius account on the Dropgenius website.
- Go to Subscription or Account Settings and click "Cancel Subscription" if visible.
- Note: some users report the cancellation button may not be available or accessible.
Cancel via App Store or Google Play
- iOS (Apple): On your iPhone go to Settings → [your name] → Subscriptions → select Dropgenius and Cancel.
- Android (Google Play): Open Google Play Store → Menu → Account → Subscriptions → find Dropgenius and Cancel.
- Ensure you cancel via the store where you originally subscribed; app-store subscriptions are managed by the store, not the Dropgenius site.
If web/app cancellation fails
- Send a written cancellation request by email to Dropgenius and keep copies of your message and delivery receipts.
- Consider sending a registered post cancellation letter to Dropgenius' public address if emails do not resolve the issue.
- If charges continue, contact your bank or payment provider to block further debits or dispute transactions.
What happens when you cancel
Access after cancellation
After cancelling a subscription you will typically retain access until the end of the paid billing period. Access levels and exact timing depend on how your subscription was billed.
Renewals and billing
Canceling prevents future automatic renewals, but it does not automatically reverse charges already processed. Watch your card statements for any unexpected debits.
Data and account retention
Your store data and account may remain accessible according to Dropgenius' data retention policies. Export or back up any content you need before cancelling.
Will I get a refund?
Official refund policy
Dropgenius enforces a strict "no refunds" policy: subscription fees already charged are non-refundable once processed.
Trial period details
There is a 14-day free trial (often requiring a small upfront payment such as US$1.99). Cancel within the trial period to avoid being billed for the full subscription.
Exceptions and disputing charges
- If you believe you were charged in error after cancellation, gather proof of cancellation and dispute the charge with your bank or card issuer.
- Document all contact attempts with Dropgenius before filing a dispute to strengthen your case.
Dropgenius plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Starter | S$54.00 | Monthly | AI-customized store, ~25 unique products, 24/7 live chat support |
| Pro | S$81.00 | Monthly | Everything in Starter plus ~250 unique products, ~25 premium products, winning products, supplier chat |
| Empire | S$135.00 | Monthly | Includes Pro features plus ~10,000 unique and premium products, unlimited orders, VIP support |
| Unicorn | S$405.00 | Monthly | Includes Empire features plus ~25,000 products, bulk checkout, Amazon dropshipping, branded invoicing |
| One-time Setup Fee | S$2.70 | One-time | AI-created Shopify store initial setup |
Price notes
Prices are estimated conversions from USD using an exchange rate approximation; actual SGD charges may vary by exchange rates and billing method.
Your consumer rights in Singapore
Cooling-off and CPFTA
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), digital content or services without physical delivery generally do not carry an automatic 14-day cooling-off period unless the seller explicitly offers one.
If charges continue after cancellation
If charges continue after cancellation, retain proof of cancellation attempts, receipts, screenshots and any emails. Use these when disputing charges with your bank or payment provider.
Further action
- Consider filing a complaint with local consumer protection bodies if disputes are unresolved.
- Keep clear records of all communications and transaction dates to support any complaint or dispute.
Customer experiences
Positive feedback
Some users report Dropgenius builds AI-powered Shopify stores quickly and integrates with platforms like Spocket to source products efficiently.
These customers note convenience for rapid store launches and product discovery as key benefits.
Negative feedback
Many reviews describe recurring unauthorized charges and difficulty cancelling subscriptions or contacting support.
Numerous reviewers have reported disabled login access, undeliverable support emails, and ongoing billing despite cancellation attempts, with some calling the service a "scam."
Documentation checklist
What to collect before disputing
- Account screenshots showing subscription status and any cancellation attempts.
- Receipts, billing statements, and dates of charged transactions.
- Copies of emails, registered post receipts, or support tickets sent to Dropgenius.
- Proof of payment (card statements) and any correspondence from payment providers.
How to present evidence
- Organise items chronologically with clear timestamps and descriptions of each action.
- Include a short timeline summarising attempts to cancel and responses received, if any.
Common mistakes
Assuming app-store cancellation is automatic everywhere
Example: Cancelling in the Dropgenius web account does not always stop charges billed through Apple or Google Play.
Always cancel through the store (App Store or Google Play) if that is where you subscribed.
Not keeping proof of cancellation
Example: Users who only rely on verbal confirmation or who delete emails may struggle to dispute later charges.
Always save screenshots, confirmation emails, and date-stamped records of your cancellation attempt.
Comparative recap
Quick comparison
| Item | Ease of cancellation | Refund availability | Notes |
|---|---|---|---|
| Web / Dropgenius account | Variable - cancel button may be present or missing | No refunds once charged (except trial cancellation) | Users report some inability to access cancellation controls |
| Apple (iOS) | Manageable via iPhone Settings → Subscriptions | Subject to Dropgenius policy and Apple billing rules | Cancel in your Apple Subscriptions to stop renewals billed by Apple |
| Google Play (Android) | Manageable via Google Play → Subscriptions | Subject to Dropgenius policy and Google Play billing rules | Cancel in Google Play to stop renewals billed by Google |
How to use this table
Use the table to decide where you originally subscribed and follow the matching cancellation route to avoid ongoing billing.
After cancelling
What to monitor
- Check card and bank statements for any further charges within the next billing cycles.
- Keep a copy of your cancellation confirmation and any related correspondence.
Helpful links
- Dropgenius official site
- Dropgenius reviews on Trustpilot
- Spocket blog on Dropgenius
- Independent write-up on Dropgenius
Address
Public mailing address
1700‑1055 West Hastings Street, Vancouver, BC V6E 2E9, Canada
Notes about local presence
No Singapore postal address for Dropgenius is publicly listed in the sources used. Use the address above for registered post if needed.