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I hereby notify you of my decision to terminate the contract relating to the Dsers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dsers: Easy Method
What is Dsers
Overview
DSers is a dropshipping SaaS platform that automates product sourcing, order fulfillment and inventory syncing for online stores.
It integrates with marketplaces and e-commerce platforms to streamline workflows for merchants.
Primary uses
Typical uses include bulk order processing, tracking sync, pricing rules and multi-store management.
DSers offers tiered plans that scale features, store limits and product allowances for different business sizes.
How to cancel Dsers
Cancel on the web (recommended)
- Log in to your DSers account on the web.
- Go to Manage Subscription in your account settings.
- Change your plan to the Basic (free) plan - the option may appear as “START FREE TRIAL”.
- Downgrading to Basic effectively stops auto-renewal of any paid plan; cancellation remains until the end of the current billing period.
- See DSers official cancellation instructions: DSers cancel plan (help).
Cancel via App Store or Google Play
- If your subscription was purchased through Apple App Store or Google Play, you must cancel through that store’s subscription management.
- DSers’ web process does not cancel store-billed subscriptions; manage Apple/Google subscriptions in your device/account settings.
What happens when you cancel
Access and features
When you downgrade to the Basic (free) plan you retain access to DSers but only the Basic feature set allowed by that plan.
Feature limits (stores, products, bulk actions) will change immediately to match the Basic plan allowances.
Billing and renewal
Auto-renewal of the paid subscription is stopped when you downgrade; your paid access continues until the end of the current billing period.
There is no automatic prorated refund in most cases - see the refund section for exceptions and conditions.
Account data
Your account, product and order data typically remain in place after cancellation unless you request deletion per DSers policies.
For account- or data-specific questions, consult the DSers terms of service or contact DSers support: DSers Terms.
Will I get a refund?
General refund policy
DSers states they do not automatically refund payments on account termination; they offer a 14-day free trial and generally do not issue refunds for unused time after trial.
This no-refund stance is documented in DSers terms of service and related help guidance.
Common exceptions
- Downgrading from a higher-tier monthly plan may result in Shopify credits rather than cash refunds in some cases.
- Switching between monthly and annual billing or double-charging errors can lead to refunds of the earlier payment under specific circumstances.
- Cancelling an annual plan before expiry may yield a prorated refund after deducting used months × monthly rate (no annual discount), depending on DSers’ review.
Where to check policy details
For full terms and conditions about refunds and billing exceptions, review DSers’ terms: DSers Terms of Service.
Dsers plans and pricing
Overview of plans
The table below lists DSers monthly plans converted to Singapore dollars using the provided rate.
Prices and features are from DSers’ published pricing at the time of collection.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic | S$0.00 | monthly | Essential bulk order, tracking syncing, manage up to 3 stores & 3,000 products; basic features only |
| Advanced | S$25.13 | monthly | All Basic features; manage 10 stores & 20,000 products; bundle mapping; pricing sync; custom tracking page; coupon collector; AI per tier; 14‑day trial |
| Pro | S$62.98 | monthly | All Advanced features; manage 25 stores & 75,000 products; multi-platform; AI optimization; priority support; 14‑day trial |
| Enterprise | S$629.98 | monthly | All Pro features; custom volume; unlimited stores; API access; team management; priority support |
Your consumer rights in Singapore
Relevant laws
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law govern consumer remedies for defective or misrepresented goods and services.
Under these laws remedies like refund, repair or replacement arise where services are defective, misrepresented, or not provided as promised.
How this applies to DSers
DSers is a digital SaaS product; Singapore law does not provide an automatic cooling‑off refund simply for a change of mind.
If DSers is defective or materially misrepresented, you may have recourse under local law and can consider escalation to CASE or Small Claims; see general guidance: Consumer rights - SingaporeLegalAdvice.
Practical implication
DSers’ stated no-refund policy for routine cancellations aligns with Singapore practice for digital services, but documented defects can strengthen your refund claim.
For general refund policy context in Singapore, see: Singapore refund policy summary.
Customer experiences
Positive experiences
- Users praise DSers for helpful customer support and an intuitive Chrome extension that simplifies order workflows.
- Many reviewers highlight strong platform integrations (Shopify, AliExpress) and time savings for dropshipping tasks.
Negative experiences
- Reported issues include delayed or generic support responses, and frustrations when handling complex integrations such as newer channels.
- Some users have reported refund/payment problems, unexpected charges, and technical glitches like sync or inventory mismatches.
Takeaway
Overall reviews are mixed; the platform is praised for core functionality but some users report support and billing friction that may affect cancellation/refund outcomes.
Documenting communications and charges strengthens your position if you need to escalate a dispute.
Documentation checklist
Before you cancel
- Gather billing receipts, subscription confirmation emails and the payment method statement showing DSers charges.
- Note your current billing period end date and the exact time/date you request downgrading or cancellation.
If you contact support or escalate
- Save all support chat transcripts, ticket numbers and names of representatives you communicated with.
- Take screenshots of plan pages, billing history and any error messages or service failures that support your claim.
Common mistakes
Cancelling in the wrong place
Example: customers who purchased via Apple or Google cancel DSers on the website but forget to cancel the App Store/Google Play subscription, resulting in continued charges.
Always confirm where the charge originates (DSers billing vs. App Store / Google Play) before assuming cancellation is complete.
Timing and expectation errors
Example: expecting an immediate refund or termination of service mid‑billing cycle despite DSers’ policy that paid access continues until period end.
Check billing dates; downgrades typically stop auto-renewal but do not always trigger immediate refunds.
Comparative recap
Quick comparison
The table below summarizes plans, monthly prices and core limits to help you choose which plan fits your needs.
When to choose each plan
Use Basic for hobby stores or testing, Advanced for growing stores, Pro for multi-store operations, and Enterprise for large, high-volume teams requiring API and custom support.
| Plan | Price (SGD) | Period | Main limits / Best for |
|---|---|---|---|
| Basic | S$0.00 | monthly | Up to 3 stores & 3,000 products - best for hobby or trial use |
| Advanced | S$25.13 | monthly | Up to 10 stores & 20,000 products - growing stores needing pricing sync and bundles |
| Pro | S$62.98 | monthly | Up to 25 stores & 75,000 products - multi-platform sellers and priority support |
| Enterprise | S$629.98 | monthly | Custom volume & unlimited stores - large teams needing API and custom onboarding |
After cancelling
Next steps
Confirm your billing status and save confirmation screenshots showing the plan change or cancellation.
If you expect a refund or need data removal, open a support ticket and attach the documentation checklist items.
Helpful links
- DSers cancellation guide: https://help.dsers.com/cancel-plan/
- DSers pricing & plan details: https://www.dsers.com/pricing/
- DSers terms of service: https://www.dsers.com/de/terms-of-service
- Singapore consumer rights overview: Consumer rights - SingaporeLegalAdvice
- General Singapore refund context: Singapore refund policy summary
Address
DSers registered office
SUITE 1701-02, 17/F, FWD Financial Centre, 308 Des Voeux Rd Central, Central, Hong Kong.
This is the address associated with DSers registration information in public records and pipeline context.
Notes
If you need legal or consumer advice in Singapore, consider contacting local consumer protection agencies or legal advisers before escalating disputes.
Keep records of all communications and billing evidence to support any claim or escalation.