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I hereby notify you of my decision to terminate the contract relating to the Duet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Duet: Easy Method
What is Duet
Overview
Duet is a subscription-based app that turns an iPad or iPhone into a secondary display for a Mac or PC, extending your workspace and improving productivity.
The service is provided by Duet Inc., a software company based in San Francisco, California, United States.
Primary use cases
Common uses include using an iPad as a second monitor, mirroring displays, and adding touch input to desktop workflows.
Duet operates on a subscription model; management and billing depend on where you purchased the subscription (web, Apple App Store, or Google Play).
How to cancel Duet
If you subscribed on Duet’s website (web)
- Go to account.duetdisplay.com and log in to your account.
- Open Account → Profile or Your Plan → Manage Subscription → Cancel Subscription.
- After cancelling you will receive an email confirmation. If you cannot see the cancellation option, contact Duet support for help.
- Note: uninstalling the app does not cancel a web subscription.
If you subscribed via an app store (Apple or Google)
- Apple (iOS / iPadOS): Cancel through your Apple ID Subscriptions in iOS Settings. Duet cannot cancel App Store subscriptions for you.
- Google Play (Android / ChromeOS): Cancel in the Google Play app under Profile → Payments & subscriptions → Subscriptions → Duet Display → Cancel. Duet cannot cancel Play Store subscriptions for you.
- Uninstalling the app will not stop recurring charges from Apple or Google.
What happens when you cancel
Access and renewal
Your access typically continues until the end of the paid billing period you have already paid for.
After that date the subscription will not renew, and you will lose access to subscription-only features unless you re-subscribe.
Account and data
Cancelling does not necessarily delete your Duet account or data; account settings and data retention are governed by Duet’s policies.
If you need account deletion, contact Duet support and request the specific action you require.
Will I get a refund?
Refund policy overview
Duet does not advertise an automatic 14-day refund or universal cooling-off right; refunds are considered on a case-by-case basis by support.
Any refunds are provided only in accordance with applicable laws and platform policies; Duet will review legitimate cases where required by law.
Platform purchases and exceptions
- Purchases through the Apple App Store or Google Play must follow Apple/Google refund procedures; Duet cannot directly refund those purchases.
- Refunds for partial months, unused time, or routine upgrades/downgrades are generally not provided except in duplicate or exceptional approved cases.
- Duet’s terms explain that refunds follow applicable law and platform rules; see the Terms for full details: Duet Terms.
Duet plans and pricing
Where to check current pricing
Do not rely on third-party summaries for current prices. Check Duet’s official pages for up‑to‑date plan and pricing information.
For subscription management or cancellation instructions, Duet’s help centre is the authoritative resource: How to cancel your Duet subscription.
Notes on billing
Billing frequency and available plans may vary by purchase channel (web, Apple App Store, Google Play).
Always confirm billing period and renewal terms before purchasing or when changing plans.
Your consumer rights in Singapore
Statutory rights and cooling-off
Consumers in Singapore may have statutory rights (for example, cooling-off or other protections under local law) depending on the purchase channel and circumstances.
Duet states it will provide refunds where required by applicable law; eligibility may vary by jurisdiction and where the purchase was made.
How to exercise your rights
- Gather documentation (receipts, order number, cancellation confirmation) before contacting Duet support.
- If you purchased via Apple or Google, use the platform’s refund procedures first; keep records of those requests.
- If a dispute remains unresolved, you may escalate using your payment provider (bank/credit card) or local consumer protection channels in Singapore.
Customer experiences
Positive feedback
Some users report Duet has become stable and feature-rich, praising responsiveness and useful customer support responses in individual cases.
Reports include smooth connections between older iPads and Windows PCs with good image quality and color.
Common complaints
- Several reviews mention continued charges after cancellation and difficulties stopping billing in some cases.
- Other complaints (from various review sources) cite issues unrelated to the display product, such as fake profiles or spam in apps with similar names; always verify you are reviewing the correct Duet product and vendor.
Documentation checklist
Before cancelling
- Account email and login details for account.duetdisplay.com (if you subscribed on the web).
- Proof of purchase: receipts, order numbers, or App Store / Google Play purchase history.
If you request a refund or dispute charges
- Cancellation confirmation email or screenshot of cancelled subscription.
- Transaction records (credit card, PayPal, Apple/Google purchase history).
- Any correspondence with Duet support or the app store provider.
Common mistakes
Uninstalling without cancelling
Many users mistakenly uninstall the Duet app and assume billing stops. Uninstalling does not cancel subscriptions purchased via the web, Apple App Store, or Google Play.
Always confirm cancellation in the correct channel and keep a confirmation email or screenshot.
Using the wrong cancellation channel
Cancelling on the web will not stop App Store or Google Play billing and vice versa; choose the channel where you originally purchased the subscription.
If you cannot see a cancellation option, contact Duet support rather than relying on app removal or device settings alone.
Comparative recap
Quick comparison
The table below compares the three common purchase channels and shows where to cancel and how refunds are handled in general terms.
Notes on the table
The Period column uses Japanese terms for billing period markers; specific billing intervals vary by plan and purchase channel.
| Channel | How to cancel | Refund route | Period |
|---|---|---|---|
| Duet website (web) | Log in at account.duetdisplay.com → Account → Profile/Your Plan → Manage Subscription → Cancel | Request via Duet support; refunds are case-by-case and follow applicable law | Varies (monthly / annual) |
| Apple App Store (iOS / iPadOS) | Cancel through Apple ID Subscriptions in iOS Settings | Refunds via Apple App Store refund process; Duet cannot directly refund App Store purchases | Varies (monthly / annual) |
| Google Play Store (Android / ChromeOS) | Cancel in Google Play app → Profile → Payments & subscriptions → Subscriptions → Duet Display → Cancel | Refunds via Google Play refund process; Duet cannot directly refund Play Store purchases | Varies (monthly / annual) |
After cancelling
What to check
- Confirm you received a cancellation email or screenshot the cancellation confirmation page.
- Verify the subscription end date and monitor your bank or card statements for any unexpected charges.
Useful links
- How to cancel your Duet subscription: https://www.duetdisplay.com/help-center/how-to-cancel-your-duet-subscription
- Duet Terms (refunds and legal): https://duetapp.net/terms
- Duet on the Singapore App Store (information page): https://apps.apple.com/sg/app/duet-display/id935754064
Address
Head office
Duet Inc. is headquartered in San Francisco, California, United States.
Local presence
No Singapore office or official local address for Duet Inc. was identified. Singapore-registered entities with similar names may be unrelated.