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Cancel DUET DISPLAY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Duet Display service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Duet Display: Easy Method
What is Duet Display
Overview
Duet Display is a software application that turns a tablet or phone into a second display for a computer, improving productivity and workspace flexibility.
It offers wired and wireless display modes and has tiered plans with features for general second‑screen use and pro drawing/remote tools.
Main uses
Common uses include extending desktop space, using an iPad as a graphics tablet, and remote access features for working away from your main machine.
Plans vary by performance and extras such as pressure/tilt support and remote desktop capability.
How to cancel Duet Display
Cancel via Duet website (Web subscription)
- Go to account.duetdisplay.com and sign in to your Duet account.
- Navigate to Account → Profile (or Your Plan) → Manage Subscription → Cancel Subscription.
- After cancellation you should receive a confirmation email. Keep that email for your records.
- Note: uninstalling the app or signing out does not cancel a web subscription.
Cancel via app stores (iOS / Android)
- Apple App Store (iOS/iPadOS): Open Settings → Apple ID → Subscriptions → Duet Display → Cancel. Duet support cannot cancel App Store subscriptions for you; uninstalling the app does not stop billing.
- Google Play Store (Android/ChromeOS): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Duet Display → Cancel. Duet support cannot cancel Play Store subscriptions for you; uninstalling the app does not stop billing.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access for the remainder of the billing period you already paid for.
Access end dates depend on the subscription type and platform (web, App Store, or Google Play).
Renewal and billing
Cancellation stops future renewals; it does not automatically issue refunds for past or unused time except where required by law or policy.
For App Store or Play Store purchases, billing and renewals are controlled by those stores, so you must cancel there to stop further charges.
Will I get a refund?
General refund policy
Duet does not offer an automatic 14‑day cooling‑off refund across the board; refunds are handled on a case‑by‑case basis, especially for web subscriptions.
There is no guaranteed refund policy except in exceptional or duplicate‑charge situations.
App Store / Google Play refunds
Purchases made through Apple or Google Play must use those platforms' refund processes; Duet cannot directly grant store refunds for such purchases.
Duet states refunds are provided in accordance with applicable laws and platform policies, so store procedures apply for App Store and Play Store purchases.
Duet Display plans and pricing
Pricing snapshot
The table below lists Duet plans and the Singapore prices as shown on the Apple App Store listing.
Prices are as retrieved from the Duet Display App Store listing for Singapore (early 2026).
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Duet Air | S$69.98 | Annual | Wireless or wired second display; advanced gesture control |
| Duet Air | S$8.48 | Monthly | Wireless or wired second display; advanced gesture control |
| Duet Pro | S$99.98 | Annual | All Duet Air features plus graphics tablet, remote desktop, pressure/tilt/unlock |
| Duet Pro | S$11.48 | Monthly | All Duet Air features plus graphics tablet, remote desktop, pressure/tilt/unlock |
| Duet Starter | S$59.98 | Annual | Basic use as external display on single device |
| Duet Starter | S$5.98 | Monthly | Basic use as external display on single device |
Your consumer rights in Singapore
Statutory rights
You may have statutory consumer rights under Singapore law that require a supplier to provide refunds or remedies in certain cases.
Digital goods and subscriptions can still be covered by consumer protection laws; outcomes depend on the specific circumstances and applicable law.
How Duet approaches rights
Duet says it will honour statutory rights where required by law but does not advertise a universal cooling‑off period such as a 14‑day automatic refund.
If you believe statutory rights apply, document the issue and raise it with Duet, your payment provider, or local consumer authorities as appropriate.
Customer experiences
Positive feedback
Many users report helpful and responsive customer support, particularly on setup issues like USB‑connected lag or installation problems.
Aggregate ratings indicate moderate satisfaction with value and support for a sizable share of users.
Negative feedback
Frequent complaints include difficulty cancelling trials or subscriptions and charges continuing after deleting the app.
Some users react strongly to the shift from one‑time purchases to subscriptions and report slow or unsatisfactory support in billing disputes.
Documentation checklist
What to collect before contacting support or your bank
- Account email and username used with Duet.
- Order or receipt numbers and the purchase date(s).
- Screenshots of subscription settings, billing statements, and any cancellation confirmations.
- Evidence of attempted cancellations (timestamps, steps taken).
- Payment method details (last four digits of card, PayPal, Apple/Google account ID).
Why these items matter
Having clear documentation speeds up investigations with Duet, Apple, Google, or your bank and improves the chance of a favourable outcome.
Keep copies of all communications and receipts until the case is fully resolved.
Common mistakes
Assuming app deletion cancels subscription
Deleting or uninstalling the Duet app does not cancel a subscription; the store or web subscription remains active and continues billing.
Always cancel via the account page, App Store subscriptions, or Google Play subscriptions, depending on how you purchased.
Requesting store refunds directly from Duet
For purchases made through Apple or Google, users sometimes request refunds directly from Duet; those refunds must be handled through the respective store processes.
Also avoid missing the renewal deadline - cancel at least a day before the renewal date to ensure the store processes the cancellation in time.
Comparative recap
Quick plan comparison
The table below compares the main plans (Starter, Air, Pro) and their typical distinguishing features and price points in Singapore dollars.
This is a concise recap to help you choose which plan to retain or cancel.
| Plan | Annual Price (S$) | Monthly Price (S$) | Key features |
|---|---|---|---|
| Duet Starter | S$59.98 | S$5.98 | Basic external display for one device |
| Duet Air | S$69.98 | S$8.48 | Wireless/wired second display; gestures |
| Duet Pro | S$99.98 | S$11.48 | All Air features + graphics tablet, pressure/tilt, remote desktop |
After cancelling
Immediate actions
- Save any cancellation confirmation email or screenshot for your records.
- Check your next bank or card statement to verify that no further charges occur.
Further help and useful links
If you purchased through the Apple App Store, you can review the Duet listing for details and support options:
Duet Display on the Apple App Store (Singapore)
If you need a refund for an App Store or Google Play purchase, follow the refund process in those stores; for web subscriptions, contact Duet with your documentation.
Address
Company address (reported)
Duet, Inc. - reported contact address for correspondence:
801 California Street, Mountain View, CA 94041, United States
Keep a record
If you send written cancellation notices or disputes by mail, keep copies of postage receipts and any tracking information.
Physical correspondence can be useful when other channels do not resolve billing issues.