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I hereby notify you of my decision to terminate the contract relating to the Edrawmax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Edrawmax: Easy Method
What is Edrawmax
Product overview
EdrawMax (also styled Edrawmax) is a diagramming and visual-creation application for flowcharts, mind maps, org charts and more. It is offered as desktop, web and mobile versions with subscription and perpetual options.
Where it is sold
EdrawMax is available directly from the vendor (Wondershare/Edraw) and via external platforms such as app stores and third-party payment providers. Pricing pages and store information are published on the official site.
How to cancel Edrawmax
Cancelling direct/web purchases (Wondershare)
- Log in to your Wondershare/Edraw account.
- Go to Subscriptions or Orders in your account dashboard.
- Turn off auto-renew or select Cancel to stop future billing.
Cancelling via third-party channels
- 2Checkout / Avangate: Log in to your 2Checkout/Avangate MyAccount → My Products → Stop automatic license renewal.
- PayPal: Log in to PayPal → Settings → Preapproved Payments → find the Edraw merchant → Cancel Subscription.
- App Store / Google Play: Cancel through the respective app store subscription management; Edraw cannot cancel these directly.
If you cannot cancel from your account
- Submit a ticket through the Edraw/Wondershare Support Center or email support@edrawsoft.com with your order reference and a cancellation request.
- If your channel is unclear, gather your order confirmation and payment receipt before contacting support.
What happens when you cancel
Service access and renewal
Access typically continues until the end of the current billing term after cancellation. Turning off auto-renew prevents future charges but does not usually issue an immediate refund.
Data and account retention
Your files and account data generally remain available for the remainder of any paid period. Back up any critical diagrams or cloud files before a subscription lapses.
Will I get a refund?
Wondershare (direct) refund policy
Wondershare offers a 30-calendar-day money-back guarantee for purchases from its online store in specified circumstances, such as wrong product, duplicate purchase, no confirmation email (with no support response), or unresolved technical issues within 30 days.
Exceptions and how to request
- Requests based on personal reasons (e.g., "I don't need it", "I didn't know it auto-renewed") are generally not eligible; a 14-day renewal notice is sent.
- To request a refund, email support@edrawsoft.com with your name, product/version, order reference and a clear reason for the refund.
- Refunds are most likely to apply to direct purchases; purchases via app stores or third-party billing may have different rules and may not automatically qualify.
Edrawmax plans and pricing
Overview of common plans
Below are representative Singapore-dollar equivalents and key features for common EdrawMax plans. These SGD amounts are estimates converted from USD and may differ at checkout.
Official pricing resources
For current official pricing and purchase flow see the vendor pages linked in the After cancelling section.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Annual Individual (desktop + all platforms) | S$133.65/year (~S$11.14/month) | annual | Full access, 1 GB cloud storage, upgrades & support for 1 year |
| Perpetual Plan (desktop) | S$267.30 one-time | monthly | Lifetime use of EdrawMax V15, 3-year mobile/web access, 10 GB cloud storage |
| Perpetual Bundle (desktop + EdrawMind) | S$290.25 one-time | monthly | EdrawMax + EdrawMind V15, 3-year mobile/web access, 20 GB cloud storage |
| Online Basic (web only) | S$95.64/year (~S$7.97/month) | annual | Unlimited shapes/pages, 10k tokens/month, 1 GB cloud, online only |
| Online Unlimited (web only) | S$192.84/year (~S$16.07/month) | annual | Same as Basic plus unlimited AI tokens & community templates |
Your consumer rights in Singapore
Legal protections
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), goods and digital products must be as described, fit for purpose, and of acceptable quality.
How to escalate in Singapore
- Gather evidence (screenshots, receipts, correspondence) and attempt internal resolution with Edraw support first.
- If unresolved, consumers can escalate to the Consumers Association of Singapore (CASE) for mediation, and request repair, replacement or refund where appropriate.
Customer experiences
Positive feedback
Public reviews note a generally high user satisfaction for the product itself, praising an intuitive interface, many templates and overall value for diagramming tasks.
Negative feedback
Some users report problems with customer support, difficulty cancelling trials or subscriptions, unwanted charges, and refund refusals. Reports include confusing purchase flows that led to accidental charges.
Documentation checklist
Essential items to collect
- Order reference number and the email address used to purchase.
- Payment receipt (bank or card statement) showing the charge.
- Screenshots of subscription status, invoices, or the account billing page.
Support correspondence
- Copies of any emails or support tickets with dates and ticket IDs.
- Clear notes on the steps you took to cancel and any replies from support.
Common mistakes
Assuming the app store can be cancelled by vendor
A common error is expecting Edraw support to cancel App Store or Google Play subscriptions directly. These must be managed through the store account.
Not gathering evidence before contacting support
Failing to save confirmation emails, receipts, or screenshots weakens refund or escalation requests. Always collect and timestamp your documentation before escalation.
Comparative recap
Quick glance comparison
The table below summarizes cancellation method, refund likelihood and primary contact for each purchase channel.
How to use this table
Use the table to decide where to initiate cancellation and who to contact for refund queries based on how you purchased EdrawMax.
| Channel | How to cancel | Refund chance | Period | Contact |
|---|---|---|---|---|
| Wondershare (direct/web) | Account → Subscriptions/Orders → Turn off auto-renew or Cancel | Higher for direct purchases within 30 days under conditions | annual / | support@edrawsoft.com |
| 2Checkout / Avangate | 2Checkout MyAccount → My Products → Stop auto-renew | Dependent on vendor/processor policies | annual | 2Checkout / Avangate support |
| PayPal | PayPal → Settings → Preapproved Payments → Cancel | Refund depends on original merchant and timing | annual | PayPal and Edraw support |
| App Store / Google Play | Manage subscriptions in the App Store/Play Store account | Determined by store policies; vendor cannot directly cancel | annual | Apple/Google store support |
After cancelling
Immediate actions
- Back up any diagrams, exports, or cloud content before your access ends.
- Save confirmation of cancellation and any reference numbers from the vendor or payment processor.
Helpful official links
For purchases, pricing and official store information consult the vendor pages below.
Address
Support contact
Primary support email: support@edrawsoft.com. Use this address for cancellation requests, refund inquiries and support tickets.
Official website
Official store and pricing pages are available at the links listed above for purchases and further account instructions.