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I hereby notify you of my decision to terminate the contract relating to the Endnote service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Endnote: Easy Method
What is Endnote
Overview
EndNote is a reference management application from Clarivate that helps researchers collect, organise, cite and share bibliographic references.
It provides desktop software, a companion iOS app and cloud sync to keep libraries consistent across devices.
Key capabilities
EndNote integrates with word processors (e.g., Microsoft Word) to insert citations and generate bibliographies automatically.
The product offers library sharing, search/import from databases, and tools for managing full-text PDFs and metadata.
How to cancel Endnote
App Store (iOS) - short guide
- Do not cancel inside the EndNote app; use Apple’s subscription system instead.
- On your iPhone/iPad go to Settings → [your name] → Subscriptions, find EndNote and tap Cancel Subscription.
- To request a refund or report a billing issue, follow Apple’s refund process as described by Apple. See Apple support for details: Apple refunds & cancellations.
Google Play (Android) - short guide
- Open the Google Play Store app and tap your profile icon → Payments & subscriptions → Subscriptions.
- Select EndNote from the list and choose Cancel subscription to stop renewals.
- For refund inquiries, follow Google Play’s refund process; see guidance here: Manage Google Play subscriptions.
Web (direct purchase from Clarivate) - short guide
- If you bought EndNote directly from Clarivate (endnote.com), request cancellation or refund by contacting Clarivate/EndNote support or using links in your order confirmation email.
- Keep your order number and purchase receipt handy when you contact support to speed up processing.
- Clarivate documents purchase and refund instructions on their site: EndNote purchase & returns.
What happens when you cancel
Access and subscription end
When you cancel a paid subscription you stop future renewals; the service typically remains active until the current paid period ends.
For one‑time licences there is no ongoing subscription to cancel; cancelling applies to subscriptions or app-store recurring payments only.
Data and library
Your EndNote library (local files and cloud copies) is not automatically deleted by cancelling a subscription.
Always back up your .enl/.data library or export references before cancelling to avoid accidental data loss.
Reactivation and changes
You can usually resubscribe or reactivate the service later; reactivation restores access subject to your licence or account status.
For licence upgrades or transfers, contact Clarivate support directly for assistance and account-specific steps.
Will I get a refund?
Web purchases (Clarivate)
Clarivate offers a full refund for direct purchases within 30 calendar days of purchase.
This 30‑day return applies only to purchases made directly through Clarivate’s EndNote store and is subject to their terms. See: EndNote buy & returns.
App Store (Apple)
Refunds for App Store purchases are handled by Apple under Apple’s regional policies; refunds are not guaranteed and are subject to Apple’s processes.
To request a refund or report a billing problem, use Apple’s support guidance: Apple refunds & cancellations.
Google Play
Google Play provides an automatic refund window typically around 48 hours after purchase; after that refunds are discretionary and processed by Google.
For subscription cancellations and refund requests, follow Google Play’s procedures; see guidance here: Manage Google Play subscriptions.
Endnote plans and pricing
Official list prices (USD)
EndNote’s official pricing is listed in USD on Clarivate’s site. Local SGD pricing is not published and may vary with exchange rates and taxes.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Full License (one-time) | USD 234 | One-time | Full EndNote 2025 license for new users |
| Upgrade License (one-time) | USD 106 | One-time | Upgrade from EndNote 21 or earlier |
| Student License (one-time) | USD 128 | One-time | Discounted license for students (with verification) |
| EndNote iOS App | Free | NA | Companion app for mobile access; requires desktop/library sync |
Your consumer rights in Singapore
Cooling-off and digital goods
Singapore’s cooling-off or refund rights generally apply to certain distance sales and physical goods; they do not automatically grant a 14‑day right to cancel digital content.
Digital subscriptions and software are frequently governed by the vendor’s terms and the platform provider’s policies rather than an automatic statutory refund period.
Platform vs direct purchase
Purchases made via Apple App Store or Google Play are governed by Apple/Google policies and any applicable local consumer protections.
Direct purchases from Clarivate are subject to Clarivate’s published 30‑day refund policy for EndNote.
Practical recommendations
- Act promptly: request refunds within the platform or vendor windows (e.g., ~48 hours for Google Play, 30 days for direct Clarivate purchases).
- Escalate through the platform first (Apple/Google) for app-store purchases; contact Clarivate for web purchases.
- Keep receipts, order confirmations and screenshots to support any claim or dispute.
Customer experiences
Positive feedback
Users commonly praise EndNote for efficient reference management, good Word integration and useful sharing features.
Some reviewers report an intuitive interface and reliable cross-device sync when set up correctly. (See review sources below.)
Negative feedback
Common complaints include high cost, occasional sync issues with large libraries and a UI some find unintuitive.
There are recurring reports about slow support responses and difficulties obtaining refunds after trial cancellations. See user reviews for details: TrustRadius reviews, Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Order confirmation email or receipt (transaction ID and purchase date).
- The email address used for the EndNote account or app-store account.
- Device details (iOS/Android/Windows/Mac) and screenshots showing subscription status or charges.
How to present your request
- State clearly whether the purchase was via App Store, Google Play or directly from endnote.com.
- Attach proof of purchase and indicate the action requested (cancel future renewals, refund, licence transfer, etc.).
- For app-store issues, include the App Store/Google Play receipt ID where possible.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling inside the EndNote app or account when the subscription is billed via Apple or Google Play.
If billed by Apple/Google you must cancel through the respective store or the platform’s web portal - cancelling in the app does not stop store billing.
Missing refund windows and poor documentation
Delaying a refund request can make it discretionary (especially for Google Play) or outside the vendor’s policy window.
Not saving receipts or order numbers slows support processing and weakens refund/dispute claims. Always keep proof of purchase.
Comparative recap
Quick comparison table
| Platform | How to cancel | Period | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple subscriptions or Apple support; request refunds via Apple processes. | Varies | Refunds handled solely by Apple. See: Apple support. |
| Google Play (Android) | Cancel in Google Play → Profile → Payments & subscriptions → Subscriptions → EndNote → Cancel. | ~48 hours (automatic window) | Refunds likely within ~48 hours; after that refunds are discretionary. See: Google Play guidance. |
| Web (Clarivate) | Contact Clarivate/EndNote support using order email or support channels to request cancellation/refund. | 30 days | Clarivate offers a 30‑day full refund for direct purchases. See: EndNote buy. |
Recommendation
If you are in Singapore, identify where you purchased (App Store, Google Play or endnote.com) and follow that provider’s cancellation path immediately.
Act within the stated refund windows and provide clear documentation to improve chances of a refund.
After cancelling
Confirm cancellation and back up
After cancelling, check the subscription status in your App Store/Google Play account or confirm with Clarivate support.
Export or back up your EndNote library files to a safe location in case you lose cloud access after the subscription ends.
Additional help and appeals
- Apple refunds & cancellation guidance: Apple support (SG)
- Google Play subscription management: Google Play help
- Clarivate / EndNote purchases and returns: EndNote buy & returns
Address
Clarivate / EndNote support (APAC)
Clarivate handles EndNote sales and support via online support channels and regional portals.
For account-specific cancellation or licence questions contact Clarivate through the links in your order confirmation or the EndNote support pages.
Physical address information
There is no public physical Singapore address for EndNote sales listed; Clarivate directs users to their APAC support portal and online contact forms.
Use the purchase confirmation email or EndNote support pages to find the correct contact route for your account or region: EndNote buy & support.