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Cancel ENSCAPE
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I hereby notify you of my decision to terminate the contract relating to the Enscape service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Enscape: Easy Method
What is Enscape
Overview
Enscape is a real-time rendering and visualization plugin used by architects and designers to create interactive renders directly from design tools.
It integrates with applications like Revit and SketchUp to produce fast, realistic visualisations without exporting to separate software.
Primary uses
Users rely on Enscape for client presentations, design reviews, and rapid iteration of lighting and materials in modelled spaces.
It is offered as a subscription product with different licensing options for individuals and teams.
How to cancel Enscape
Cancel via web (Chaos/Enscape account)
- Sign in to your Chaos/Enscape account at my.chaos.com.
- Go to Active Products or Billing, locate the subscription you want to stop, and click "Cancel subscription" to disable auto-renewal.
- You retain access until the end of the current billing term after cancellation.
- Official docs on account and trial handling: Chaos documentation.
Cancel via mobile platforms
- If you subscribed through Apple App Store or Google Play, you must cancel directly in your Apple or Google account subscription settings.
- Enscape/Chaos cannot cancel App Store or Google Play subscriptions on your behalf.
- Guidance on platform-managed subscriptions: Postclic summary.
Other cancellation notes
- Disabling an Enscape subscription does not automatically disable separate Impact (or other) subscriptions - cancel those separately in your Chaos account if needed.
- Keep copies of confirmation emails or screenshots when you complete cancellation steps for proof.
What happens when you cancel
Access after cancellation
After cancelling auto-renewal, you keep access to Enscape until the paid period ends.
No immediate loss of service occurs unless the provider explicitly states otherwise at cancellation time.
Renewal and billing
Cancelling stops future auto-renewals but does not automatically issue refunds (see refund policy below).
Make sure to verify the billing period end date in your account to confirm the final access date.
Data and subscriptions
Your account data and project files remain accessible while your subscription is active; check Chaos account settings for retention policies.
If you have multiple Chaos subscriptions, each must be managed separately to avoid unexpected charges.
Will I get a refund?
Web purchases (Chaos.com / Enscape.com)
Web purchases made on Chaos/Enscape are generally covered by a 14-day money-back guarantee for initial purchases.
Refund requests for web purchases should be made within 14 days of the initial purchase to be eligible.
App Store and Google Play purchases
- Refunds for App Store or Google Play purchases are handled by Apple or Google under their respective refund policies.
- Enscape or Chaos cannot directly issue refunds for platform-store purchases.
- See platform support pages for the steps to request refunds from Apple or Google.
Processing and exceptions
Web portal interfaces sometimes include a "Request a Refund" option; processing times vary by payment method.
Typical refund processing windows reported by third-party guidance are about 5 - 10 business days depending on the payment method.
Sources on refund scope and processing: Postclic, JoinChargeback.
Enscape plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Enscape Solo - Annual | S$747.00 | Annual | Named-user, single-machine license |
| Enscape Premium Named - Annual | S$825.00 | Annual | Premium features (Veras AI, asset library), named-user |
| Enscape Premium Floating - Annual | S$1,290.00 | Annual | Premium features, floating (shared) license |
| Enscape Solo - 3 Years | S$2,240.00 | 3-Year | Named-user, single-machine license |
| Enscape Premium Named - 3 Years | S$2,475.00 | 3-Year | Premium features, named-user |
| Enscape Premium Floating - 3 Years | S$3,870.00 | 3-Year | Premium features, floating license |
Pricing notes
These prices are taken from a Singapore-based reseller listing and reflect SGD amounts used in the Singapore market.
The official Enscape website does not publish Singapore-specific SGD pricing; reseller prices are likely accurate for 2025/2026.
Your consumer rights in Singapore
General options
If a supplier refuses to honour a valid cancellation or refund request, consumers in Singapore can escalate the matter to CASE (Consumers Association of Singapore).
Other remedies include the Small Claims Tribunals for monetary disputes within the tribunal’s jurisdiction.
Small Claims Tribunals
Consumers can bring claims up to S$20,000 without a lawyer at the Small Claims Tribunals, subject to applicable procedures and limits.
If the value or complexity exceeds the tribunal limits, consider formal legal advice before proceeding.
Practical steps for escalation
- Document your purchase, cancellation attempts, and any communications with Enscape/Chaos.
- Raise the issue with CASE and prepare evidence if you plan to file at the Small Claims Tribunals.
- Reference local consumer guidance: SingaporeLegalAdvice.
Customer experiences
Positive feedback
Many users praise Enscape for fast, high-quality real-time rendering and ease of use, which helps reduce reliance on external render specialists.
Reviewers commonly highlight smooth, realistic renders and a user-friendly workflow for presentations.
Negative feedback
Some users report instability in the software and slow or non-responsive customer support, particularly for billing questions.
Community reports mention delayed ticket responses, limited live chat support, and occasional licensing or server issues affecting stability.
Balanced takeaway
Enscape is widely valued for rendering speed and output quality, but prospective users should be aware of occasional support and stability concerns reported by some customers.
Keep backup workflows and save frequently when working on critical projects.
Documentation checklist
Purchase and account records
- Order confirmation or invoice showing purchase date and amount.
- Account email and subscription ID used to purchase the licence.
Cancellation evidence
- Screenshot of the cancellation confirmation or "Cancel subscription" action in your Chaos account.
- Copies of emails or support tickets opened with Enscape/Chaos, with dates and reference numbers.
Refund and payment proofs
- Bank or card statements showing the charge you want refunded.
- Any correspondence from app stores if the purchase was via Apple or Google.
Common mistakes
Assuming Enscape can cancel store purchases
A common error is contacting Enscape to cancel subscriptions bought through the Apple App Store or Google Play.
Those subscriptions must be managed in your Apple or Google account, and Enscape cannot cancel them for you.
Missing the 14-day refund window
Waiting longer than 14 days to request a refund for a web purchase often means losing eligibility for the money-back guarantee.
Request refunds immediately if you intend to rely on the 14-day policy and keep evidence of timing.
Not documenting cancellation attempts
Failing to keep screenshots, emails, or confirmation numbers makes escalation to CASE or Small Claims Tribunals harder.
Always save confirmation receipts and any support ticket references.
Comparative recap
Cancellation vs refund
| Topic | Web (Chaos/Enscape) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in my.chaos.com (Active Products / Billing) | Cancel in your Apple or Google account subscription settings |
| Who issues refunds | Chaos/Enscape (14-day money-back guarantee for initial web purchases) | Apple or Google according to their policies |
| Proof needed | Order/invoice, account email, cancellation confirmation | Store purchase receipt, store refund request history |
Quick decision guide
- If you bought on the web and are within 14 days, request refund via your Chaos account or support channel.
- If you bought via an app store, follow Apple/Google refund procedures immediately.
- Escalate to CASE or the Small Claims Tribunals in Singapore if the supplier refuses a valid request and you have supporting documentation.
After cancelling
Confirm and monitor
Keep a copy of your cancellation confirmation and monitor your card or bank statement for future charges.
If you still see charges, contact your payment provider and keep records for escalation.
Helpful links and escalation
- Chaos account and trial information: Chaos documentation
- Summary of cancellation and refund practices: Postclic
- Guidance on obtaining refunds and timelines: JoinChargeback
- Consumer recourse in Singapore: SingaporeLegalAdvice
When to escalate
If you have followed the provider’s steps, kept documentation, and still receive no resolution, consider lodging a complaint with CASE or filing at the Small Claims Tribunals.
Prepare all purchase, communication, and refund-evidence before filing for faster handling.
Address
Enscape / Chaos headquarters
An der RaumFabrik 33b, Karlsruhe 76227, Germany
This is the listed headquarters address for Enscape/Chaos operations in public records.
Local partners
There is no publicly listed Enscape office in Singapore; local sales or support may be provided through authorised partners.
For account cancellations and billing you should use your Chaos account portal or the app-store where you purchased the subscription.