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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Envato service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Envato: Easy Method
What is Envato
Overview
Envato is an online marketplace and subscription service for digital creative assets such as themes, templates, graphics, photos, video, and audio. It serves designers, developers and businesses needing ready-made digital resources.
Products and services
Envato operates multiple services including a per-item marketplace (ThemeForest, CodeCanyon, etc.), a subscription library (Envato Elements), and enterprise licensing options. Each service has its own purchasing, licensing and cancellation rules.
How to cancel Envato
Cancel via the web (Envato Elements)
If you subscribed directly through Envato Elements on the web you cancel from your account settings.
- Log in and open your profile > My Account.
- Go to Manage subscription and choose Cancel My Subscription.
- Follow on-screen prompts; you will keep access until the next billing date.
Cancel via Apple App Store or Google Play
If you subscribed through Apple or Google, cancellations must be made in that store. Envato cannot cancel App Store or Google Play subscriptions for you.
- Open the App Store or Google Play subscription management screen and cancel there.
- Access continues until the end of the billing period; there is no pro‑rata refund from Envato.
- For general guidance on store-based cancellations see this external guide: Postclic: Cancellation guide.
Enterprise subscriptions
Enterprise or corporate arrangements often have different terms and typically require written notice to end the agreement.
- Check your contract for the required written-notice period (commonly 30 days before term end).
- Termination usually takes effect at the end of the billing period; refunds are generally not available for fees already paid.
What happens when you cancel
Access and downloads
For Elements subscriptions cancelled on the web you retain access until the next billing date. After the renewal date you lose the ability to download new items or create new licences.
Items already downloaded remain available in your account but new downloads are blocked after expiry.
Licences and published work
Previously created end-products built with legitimately downloaded items remain permissible under the licence you held at the time of download.
Cancelling does not retroactively revoke licences for content you already used in published work (subject to the licence terms).
Will I get a refund?
Envato Market (individual item) refund approach
Refunds for purchases from Envato Market (ThemeForest, CodeCanyon, etc.) are assessed case‑by‑case. Requests are first handled with the item author or Envato's Help Team.
- Refunds may be issued to the original payment method if approved and the licence is voided.
- Processing typically takes about 3 - 5 business days after approval.
- Change of mind, lack of skill, or purchases outside specified support windows are commonly ineligible.
Envato Elements (subscription) refund approach
Elements subscriptions generally do not come with routine refunds and there is no standard free trial. Refunds within a short window (for example, 14 days) are rare and typically only considered when required by law.
Expect refunds for subscriptions to be uncommon; check terms and contact support if you believe an exception applies.
For independent reviews and summary of the Elements refund stance see: Envato Elements review.
Envato plans and pricing
Where to check current plans
Envato offers multiple plans and licensing options across its services. Pricing and plan details change periodically.
Always check the official Envato websites or your account pages for the current plans and fees. Do not rely on third‑party estimates.
Important pricing notes
Taxes such as Singapore GST may be applied to purchases for Singapore buyers; check your billing details during checkout for exact amounts.
If you need clarification on billing items, export your invoice and contact Envato support from your account.
Your consumer rights in Singapore
Lemon Law and digital goods
Singapore’s Lemon Law and Consumer Protection (Fair Trading) Act provide remedies for defective goods but specifically apply to physical goods, not virtual or digital items.
Digital goods and virtual items are generally excluded from the Lemon Law protections in Singapore.
Change‑of‑mind and refunds
Singapore law does not require merchants to give refunds for change of mind. Refunds are usually mandated only where goods are defective, misrepresented or not delivered.
For an overview of Lemon Law coverage and how it applies in Singapore see: AsiaOne: Lemon Law guide.
Customer experiences
Positive feedback
Some users report prompt, professional support in account or billing matters and quick resolution of simple issues such as password resets.
Positive reviewers cite clear communication and helpful staff in specific instances.
Negative feedback
Many complaints focus on product quality (outdated or broken items), difficulty obtaining refunds, and frustration when disputes involve authors or result in denials.
Account lockouts and perceived lack of transparency in handling disputes are recurring themes in user reviews. See user reviews here: Trustpilot: Envato reviews.
Documentation checklist
Required account details
- Account email and username used on Envato.
- Order ID or invoice number for the purchase or subscription.
- Subscription start and renewal dates (screenshot from account billing page).
Evidence for refund or dispute
- Screenshots or screen recordings showing defects or errors in the purchased item.
- Correspondence with the item author or support (dates and content).
- Payment receipts or bank statements showing the transaction.
Common mistakes
Cancelling in the wrong place
Users often try to cancel an App Store or Google Play subscription from the Envato website. If you subscribed through a mobile store, you must cancel in that store.
Attempting cancellation in the wrong system can lead to continued billing for additional cycles.
Expecting automatic pro‑rata refunds
Another common error is assuming a pro‑rata refund will be issued after cancelling. Envato’s subscription model typically does not provide pro‑rata refunds; access continues until the end of the paid period.
Also, assuming Lemon Law guarantees refunds for digital goods in Singapore is incorrect as digital items are excluded.
Comparative recap
Quick comparison overview
| Service | (Period) | Cancellation method | Refund likelihood |
|---|---|---|---|
| Envato Market (single item) | Per purchase | Contact item author / Envato Help | Case‑by‑case; possible for defects |
| Envato Elements (subscription) | Subscription | Manage subscription in account (web) | Uncommon; rare exceptions or where law requires |
| App Store / Google Play | Store subscription | Cancel in App Store / Google Play | Store policies apply; Envato does not issue |
| Enterprise | Contract term | Written notice per contract (often 30 days) | Generally none for fees already paid |
After cancelling
Practical next steps
- Download and back up any assets you still have access to before the subscription end date.
- Export invoices and billing history for your records.
- Verify your payment method and subscription status to ensure no further charges occur.
Helpful external resources
- General cancellation guidance: Postclic cancellation guide.
- Independent review and subscription discussion: Envato Elements review.
- User reviews and experiences: Trustpilot: Envato reviews.
- Singapore consumer rights overview (Lemon Law): AsiaOne: Lemon Law guide.
Address
Registered contact location
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318.
Local entity note
Envato does not appear to maintain an active registered entity in Singapore for customer support; corporate arrangements and enterprise contracts may specify different contact details.
For account or billing issues, use your Envato account support channels or the store where you purchased the subscription.