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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Erank service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Erank: Easy Method
What is Erank
Overview
eRank is a subscription SaaS tool for Etsy sellers that provides keyword research, competitor insights, trend tracking and listing optimization to improve shop visibility.
Who uses it
Users are primarily Etsy sellers looking to research search volume, track competitors, and audit listings to boost discoverability.
How to cancel Erank
Cancel if you bought via the web (eRank website / Paddle)
- Sign in to your eRank account and open Settings → Subscription, then follow the cancellation option there.
- Alternatively, email support@erank.com requesting cancellation. Keep a copy of your sent message for records.
- For the official terms see eRank's Terms of Service: eRank Terms of Service.
Cancel if you bought via Apple App Store or Google Play
- Cancellations for App Store or Google Play purchases must be performed directly in the respective app store account (Apple ID or Google Play account).
- eRank cannot cancel App Store or Google Play subscriptions on your behalf; follow Apple/Google instructions in your device settings or purchase history.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased via the web, access continues until the end of your current billing period.
Once the billing period ends, your paid features stop and your account will no longer renew the subscription.
Data and account status
Your eRank account and any saved data typically remain tied to your account credentials; check your account dashboard or contact support for specifics about data retention.
If you later re-subscribe, previously saved settings or data may be available depending on account status and eRank policies.
Will I get a refund?
eRank refund policy (web/Paddle)
eRank's Terms state that payments are non-refundable except as set out in their Refund Policy or when expressly approved in writing by eRank.
Refunds are not guaranteed; requests are considered case-by-case and require approval from eRank.
Refunds for third-party purchases
- Purchases processed via Paddle or app stores are subject to those providers' refund rules.
- If you paid through Apple App Store or Google Play you must request refunds via the respective store.
- For Paddle-processed payments, follow Paddle's refund process - eRank does not directly control those refunds.
Erank plans and pricing
Overview of plans
eRank offers Free, Basic, Pro and Expert plans. Prices listed below are in USD; billed currency conversion to SGD depends on payment provider and current exchange rates.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | US$0.00 / mo | Monthly | Basic tools; 5 keyword lookups/day, 1 shop, 50 listings, 5 audits/day, 1 AI listing/day |
| Basic | US$5.99 / mo (or US$65.99/year) | Monthly or Annual | 100 keywords/day, 5 competitors, 200 listings/shop, 50 audits/day, 10 AI listings/day |
| Pro | US$9.99 / mo (or US$94.99/year) | Monthly or Annual | 200 keywords/day, 50 competitors, 4,000 listings/shop, 200 audits/day, 20 AI listings/day |
| Expert | US$29.99 / mo (or US$269.99/year) | Monthly or Annual | 500 keywords/day, 200 competitors, 5,000 listings/shop, 500 audits/day, 100 AI listings/day |
Your consumer rights in Singapore
Statutory protections
Consumers in Singapore may have statutory rights under the Consumer Protection (Fair Trading) Act for digital services that are not delivered as promised.
These statutory rights can, in some cases, override contractual clauses that say payments are non-refundable.
How to act in Singapore
- Keep receipts and records of the problem and any communications with eRank or the payment provider.
- If you believe the service was not delivered, you can raise the issue with the payment provider first (Paddle, Apple, Google) and consider consumer protection channels in Singapore.
Customer experiences
Positive feedback
Some users report strong results for keyword research and competitor analysis; for example, a Trustpilot reviewer rated eRank 5/5 and described it as a "powerful tool" for these tasks.
See aggregated reviews on Trustpilot: eRank on Trustpilot.
Negative feedback
There are reports of poor customer service and unresolved issues even for paid members, with some users saying offered compensation was insufficient.
Other users have reported concerns about data accuracy and that search volume numbers may appear to be estimates rather than precise metrics.
Documentation checklist
Essential items to collect before cancelling
- Account email and username used for eRank.
- Receipt or invoice showing purchase date and payment method (Paddle, Apple, Google).
- Subscription billing period start and end dates.
- Copies of communications with eRank support (emails, tickets, timestamps).
Optional but helpful items
- Screenshots of billing pages or in-app subscriptions.
- Notes about the specific problem if you are requesting a refund or dispute.
Common mistakes
Cancelling in the wrong place
Many users try to cancel by emailing eRank when the purchase was made through Apple or Google; those subscriptions must be cancelled in the respective store.
Example: cancelling in the eRank web Settings will not stop an App Store subscription renewal.
Expecting automatic refunds
Assuming a refund will be automatic is a frequent error - eRank’s Terms state payments are non-refundable unless approved or covered by the payment provider.
Always retain receipts and follow the provider’s refund process; don’t rely on informal promises without written confirmation.
Comparative recap
Quick comparison by purchase channel
The table below summarizes how cancellation and refunds differ between web (Paddle) purchases and App Store purchases.
How to interpret the table
| Feature | Web (Paddle) | App Store (Apple / Google) | Period |
|---|---|---|---|
| How to cancel | Account Settings or email support@erank.com | Cancel in Apple ID or Google Play subscriptions | monthly / annual |
| Refunds | Non-refundable by default; exceptions by eRank or Paddle policy | Refunds handled by Apple/Google refund processes | monthly / annual |
| Billing currency | Billed in USD (conversion to SGD by provider) | Billed via App Store/Google Play in local currency or as shown | monthly / annual |
After cancelling
Immediate steps
- Confirm cancellation email or Settings confirmation and keep a copy.
- Watch your bank/card statement for any unexpected renewals and contact your bank if needed.
Further resources and links
- eRank Terms of Service: https://public.erank.com/legal/terms-of-service
- eRank plans and pricing: https://erank.com/plans
- Customer reviews overview: https://www.trustpilot.com/review/erank.com
Address
Registered address (Singapore)
58 CHAI CHEE DRIVE #07-54 PAYA LEBAR SQUARE SINGAPORE 460058
Contact reminder
For account or billing assistance, email support@erank.com and include your account email, purchase receipts, and a clear description of the request.