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Facelab

Cancel FACELAB

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Facelab Subscription | Postclic
Facelab
Orchard Plaza, 150 Orchard Road #03-45
238841 Singapore Singapore
support@utilityappsmobile.com
Cancellation of Facelab contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Facelab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Facelab
Orchard Plaza, 150 Orchard Road #03-45
238841 Singapore , Singapore
support@utilityappsmobile.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Facelab. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Facelab: Easy Method

What is Facelab

Overview

Facelab is a mobile app that offers AI-driven face and body editing tools for photos and videos. It provides filters, retouching, and enhancement features marketed for quick, beginner-friendly edits.

Key features

The app includes in-app subscription plans, one-time purchases, and tool bundles to unlock premium functionality. Availability and purchase flow are tied to app stores (App Store, Google Play) and in-app billing.

How to cancel Facelab

iOS (App Store)

  • Open Settings on your iPhone or iPad.
  • Tap your name, then tap Subscriptions.
  • Select Facelab and choose Cancel Subscription.
  • Must cancel at least 24 hours before renewal. Access remains until the end of the current billing period.

Android (Google Play)

  • Open the Google Play Store app and tap your profile icon.
  • Go to Payments & subscriptions → Subscriptions.
  • Select Facelab and tap Cancel subscription.
  • Must cancel at least 24 hours before renewal. Access is retained until the current period ends.

Web / Developer / PayPal

  • No clear web self-service cancellation documented; cancellation may require contacting developer support directly.
  • Contact addresses reported: facelab@irontech.mobi and lyrebirdstudio@gmail.com.
  • If you used PayPal, cancel automatic payments from your PayPal dashboard to stop future charges.

What happens when you cancel

Access after cancellation

When you cancel a subscription via App Store or Google Play, you typically retain access to premium features until the end of the current billing period.

After that period ends, the app reverts to free features or a locked state depending on the content you purchased.

Renewal and billing

Automatic renewals stop after cancellation, provided the cancellation was completed before the renewal cutoff (commonly 24 hours prior).

If a charge posts before cancellation completes, you may need to request a refund through the store or payment provider.

Will I get a refund?

Refund policy summary

Facelab does not document an explicit, app-level refund guarantee in publicly available terms. Refunds are generally handled case-by-case by the store or payment provider.

Free trial and store refunds

  • Unused portions of a free trial are typically forfeited once a paid subscription begins; no guaranteed refund for trial charges.
  • For App Store purchases, request refunds through Apple (use the App Store support flows or Apple’s report-a-problem process).
  • For Google Play purchases, request refunds through Google Play’s help/refund flow.

Facelab plans and pricing

Pricing table

Plan Price (approx. SGD) Period Features
Weekly Premium Subscription (7-day free trial) approx. S$7.00 - S$7.50 / week Weekly Unlimited access to all app functionality during subscription
Monthly Premium Subscription approx. S$11.00 - S$12.00 / month Monthly Unlimited access to all app functionality during subscription
Annual Premium Subscription (7-day free trial) approx. S$50.00 - S$55.00 / year Annual Unlimited access to all app functionality during subscription
One-time Lifetime Purchase approx. S$105.00 - S$110.00 (one-time) One-time Permanent unlock of premium features
Various In-App Items (filters, tool packages) from S$2.98 up to S$48.98 per item One-time Individual feature/tool bundles (e.g., filter packs, editor bundles)

Notes

Prices shown are approximate conversions from USD App Store tiers and may vary by user or region due to store pricing tiers.

Exact charges appear on your App Store or Google Play receipt for each purchase.

Your consumer rights in Singapore

General position

Singapore consumer protection does not automatically guarantee refunds for digital subscriptions unless specified by the seller or the app store policy.

Apple and Google have their own refund processes that typically govern in-app purchases made through their platforms.

What to keep and next steps

  • Keep purchase receipts and transaction IDs from the App Store or Google Play.
  • Keep screenshots or records of cancellation confirmation and any correspondence with developer support.
  • If needed, escalate to your payment provider or dispute a charge through your bank after collecting evidence.

Customer experiences

Positive feedback

Some users report Facelab offers simple, beginner-friendly editing tools and fun filters that produce usable quick results.

There are descriptions of intuitive editing controls and satisfactory output for casual retouching tasks.

Common complaints

Many reviews report unexpected subscription charges, confusion over free trials, and difficulty cancelling through the app or developer channels.

Users also report technical issues such as crashes, features not working as advertised, and aggressive paywalls or ads.

Documentation checklist

Essential items to keep

  • Store purchase receipts (App Store / Google Play) showing transaction ID and date.
  • Screenshot of your subscription status and cancellation confirmation.
  • Copy of any email correspondence with developer support or payment provider.

Optional but useful items

  • Bank or card statement entries showing the charge.
  • Screenshot of in-app billing page or subscription details for reference.

Common mistakes

Missing the cancellation window

A frequent error is cancelling too close to the renewal time. App Store and Google Play commonly require cancellation at least 24 hours before the next billing date.

If you cancel after that cutoff you may still be charged for the next period and need to request a refund separately.

Poor record-keeping

Not saving receipts, confirmation screens, or emails makes refunds and disputes harder to pursue.

Always capture transaction IDs and confirmation messages immediately after cancelling or making purchases.

Comparative recap

At a glance

Feature App Store (iOS) Google Play (Android) Web / Developer
Cancellation process Manage in iOS Settings → Subscriptions (straightforward) Manage in Google Play Store → Subscriptions (straightforward) No clear self-service; likely require developer contact
Refund route Request via Apple support / report-a-problem Request via Google Play refund process Case-by-case; contact developer or payment provider (e.g., PayPal)
Likelihood of immediate stop Access retained until period end after cancellation Access retained until period end after cancellation Varies; depends on developer response and payment method

Notes

Store-managed subscriptions are generally easier to control than subscriptions billed directly by developers or via PayPal.

If you purchased via an app store, start with the store's subscription management and refund flows first.

After cancelling

What to check

  • Confirm you received a cancellation confirmation in the App Store or Google Play.
  • Check that future automatic charges stop on your card or payment statement after the billing period ends.

Help and contacts

If you need the app listing before or after cancellation, view the App Store page: Facelab on the App Store (Singapore).

For developer support, use the reported contact emails: facelab@irontech.mobi and lyrebirdstudio@gmail.com. Save any replies as part of your documentation.

Address

Registered address

Facelab has been associated with an address in Singapore: Orchard Plaza, 150 Orchard Road #03-45, Singapore 238841.

Notes

This registry information may not reflect current corporate status; the entity has been reported as terminated or deregistered in some records.

Keep this address for reference only and rely primarily on store receipts and developer correspondence for disputes.

FAQ

To cancel your Facelab subscription on iOS, open Settings, tap your name, select Subscriptions, choose Facelab, and then tap Cancel Subscription. Ensure you cancel at least 24 hours before renewal to retain access until the end of the billing period.

To cancel your Facelab subscription on Google Play, open the Google Play Store app, tap your profile icon, go to Payments & subscriptions, select Subscriptions, choose Facelab, and tap Cancel Subscription. Remember to cancel at least 24 hours before renewal.

After canceling your Facelab subscription, you will retain access to premium features until the end of the current billing period. After that, the app will revert to free features or a locked state depending on your purchases.

Facelab does not guarantee refunds as their policy is handled on a case-by-case basis. If you wish to request a refund, you should do so through the App Store or Google Play refund process.

There is no clear self-service cancellation option documented for Facelab on the web. You may need to contact developer support directly via the email addresses provided in your billing information.