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Cancel FAMISAFE
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I hereby notify you of my decision to terminate the contract relating to the Famisafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Famisafe: Easy Method
What is Famisafe
Overview
FamiSafe is a subscription-based parental control app from Wondershare that helps parents monitor and manage children’s device use.
The service offers features such as location tracking, web filtering, app blocking and screen time controls delivered via mobile apps and an online dashboard.
How it is provided
FamiSafe is provided as a paid, recurring subscription that can be purchased via the FamiSafe website, Google Play (Android) or the App Store (iOS).
Management and cancellations are handled through the channel used to purchase the subscription (website account settings, Google Play subscriptions, or Apple subscriptions).
How to cancel Famisafe
Cancel if purchased via the website
- Log into your Wondershare (FamiSafe) account Dashboard.
- Go to Settings → My Subscription and disable Auto‑Renew.
- Alternatively, open a cancellation or refund request via the FamiSafe Support Center.
- Reference: FamiSafe FAQ.
Cancel if purchased via app stores
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select FamiSafe → Cancel subscription.
- App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions → select FamiSafe → Cancel Subscription.
- For more details see the FamiSafe FAQ: FamiSafe FAQ.
What happens when you cancel
Access after cancellation
When you cancel auto‑renewal, your current paid period typically remains active until the subscription expiry date.
You will retain access to premium features until the end of the billing period unless a refund is issued that shortens access.
Renewals and account data
Cancelling prevents future automatic renewals but does not automatically delete your FamiSafe account or stored settings and history.
If you want account data removed, contact FamiSafe support explicitly and request account deletion following their support process.
Will I get a refund?
Website purchases
FamiSafe offers a 7‑day money‑back guarantee for website purchases. To request a refund, submit a refund request via the Support Center within seven days of purchase.
Reference: FamiSafe pricing & refund policy.
Google Play and App Store purchases
- Google Play: If you are within 48 hours of purchase, request a refund through Google Play Order History → Request a refund. After 48 hours, contact FamiSafe support for assistance.
- App Store: Apple handles App Store refunds; users typically request refunds through Apple’s reporting/refund process for App Store purchases.
- For purchase-channel specifics see: FamiSafe FAQ.
Famisafe plans and pricing
Pricing summary (estimates)
The table below lists the plan names and approximate prices for Singapore dollars converted from published USD/App Store pricing.
FamiSafe does not publicly list exact SGD prices for Singapore on its site; these are estimates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly | approx. S$11.59 | Weekly | All premium features (from App Store) |
| Monthly | approx. S$14.49 | monthly | All premium features (up to 5 devices via website plan) |
| Quarterly | approx. S$28.99 | Quarterly | All premium features (up to 10 devices via website plan) |
| Annual | approx. S$86.99 | annual | All premium features (up to 30 devices via website plan) |
Your consumer rights in Singapore
Statutory cancellation rights
Singapore does not provide a universal 14‑day unconditional right to cancel or refund digital services bought online.
Consumers must rely on the seller’s contract terms, advertised guarantees, or store refund policies.
Dispute options
- If a refund or dispute cannot be resolved with the seller, consumers may pursue assistance or complaints through CASE (Consumers Association of Singapore) or the Small Claims Tribunal.
- For general guidance on consumer rights in Singapore see: Consumer Rights - SingaporeLegalAdvice.
Customer experiences
Positive feedback
Many users praise FamiSafe’s customer support for being responsive, patient and technically capable, with some refunds or tax reimbursements processed for European users.
Reviewers also note reliable activity reporting, GPS tracking and geofencing as useful strengths.
Negative feedback
Common complaints include recurring technical issues: compatibility problems, slow downloads, app crashes and synchronization failures.
Some users report the refund process can be bureaucratic and may require logs or proof, and stability concerns have been raised repeatedly.
Documentation checklist
What to prepare before contacting support
- Account email and username used to purchase the subscription.
- Order number, receipt or screenshot of the payment confirmation.
- Purchase date and the platform used (Website, Google Play, App Store).
Additional items that may be requested
- Device details and screenshots showing the subscription status.
- App logs or diagnostic files (some refunds/support cases may request logs).
- Clear description of the issue and the resolution you seek (refund, cancellation, deletion).
Common mistakes
Missing the right cancellation channel
A frequent error is cancelling the app on a device but not disabling auto‑renewal through the original purchase channel (website vs app store).
Always check which store charged you and cancel there to stop future billings.
Missing refund windows and receipts
Another common mistake is missing the refund window (e.g., 7 days for website, 48 hours for Google Play) and not keeping proof of purchase.
Keep receipts and request refunds promptly if you expect to be eligible under the published policy.
Comparative recap
Quick comparison table
This table summarizes key points about cancellation and refunds for quick reference.
| Feature | FamiSafe (summary) | Period |
|---|---|---|
| Cancellation method | Cancel via website dashboard, Google Play subscriptions or Apple Subscriptions depending on purchase channel. | N/A |
| Refund window (typical) | Website: 7‑day money‑back; Google Play: 48 hours initial window; App Store: handled by Apple. | N/A |
| Known issues | Users report occasional crashes, sync problems and requests for logs during refunds. | N/A |
| Pricing examples | Estimated plans from weekly to annual, with annual offering the best per‑year price. | monthly / annual |
After cancelling
Next steps
- Confirm cancellation by checking subscription status in the channel you used to buy FamiSafe.
- Keep receipts and take screenshots of cancellation confirmations for your records.
Where to get help
- FamiSafe FAQ and support: FamiSafe FAQ.
- FamiSafe pricing and refund details: Pricing & refund policy.
- If you purchased on iOS, review the app listing for contact and support: FamiSafe on the App Store.
Address
Registered address
Wondershare Singapore (listed for FamiSafe) address:
430 Choa Chu Kang Avenue 4 #08‑597, Singapore 680430
Notes about contacting the company
There is no publicly listed separate cancellation address for FamiSafe in Singapore; cancellations and refund requests are handled online through the purchase channel or the FamiSafe Support Center.
For disputes that cannot be resolved directly, consider consumer complaint avenues available in Singapore such as CASE or the Small Claims Tribunal.