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Cancel FIGJAM
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I hereby notify you of my decision to terminate the contract relating to the Figjam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Figjam: Easy Method
What is Figjam
Overview
FigJam is a collaborative online whiteboard within the Figma product family designed for brainstorming, workshops, planning and lightweight design collaboration.
It offers an infinite canvas, stickers, templates and real-time collaboration for distributed teams and workshops.
Primary use cases
Teams use FigJam for ideation sessions, retrospectives, journey mapping and remote whiteboarding.
It integrates with Figma files for quick transitions between design and ideation workflows.
How to cancel Figjam
When you purchased on the web (Figma site)
- Sign in to your Figma account and go to Account > Billing to cancel your subscription.
- Alternatively, email support@figma.com to request cancellation; cancellations take effect at the end of the current billing period.
- For more context on web cancellations see this guide: How to cancel Figma (web).
When you purchased via mobile app stores
- Apple App Store purchases must be cancelled through your Apple ID subscriptions in device settings; Figma cannot cancel App Store subscriptions for you.
- Google Play purchases must be cancelled through your Google Play subscriptions in your Google account; Figma cannot cancel Google Play subscriptions for you.
- See the web guide for notes on third-party purchase limitations: App store cancellation notes.
Plugin and Community purchases
- Plugins and Community subscriptions processed via Stripe are managed in the Stripe customer portal accessible from your Figma account.
- Cancel in the Stripe portal; access typically continues until the end of the paid period.
- Community one-time purchases have a 24-hour automatic refund window (see refund section below).
What happens when you cancel
Access and renewal
Cancellation made through the web or Stripe remains effective at the end of the current billing period; you keep access until that date.
App Store and Google Play cancellations stop future renewals through those stores; manage these from your device account settings.
Data and team membership
Your files and FigJam boards remain in your account but features tied to paid seats may be restricted once the billing period ends.
If you are not the billing admin, you may be unable to cancel - contact your account admin to make changes.
Will I get a refund?
Standard web refund policy
Web subscriptions (including annual plans billed monthly) are generally non‑refundable and do not receive prorated refunds after cancellation, except for billing errors or where required by law.
Refer to Figma's terms for merchant-specific exceptions where applicable.
Special cases and app-store purchases
- EU and Turkey: a 14-day refund eligibility may apply for qualifying purchases per Figma policy.
- App Store / Google Play: refund decisions and processes are governed by Apple or Google, not Figma.
- Community one-time purchases: full automatic refund within 24 hours; after 24 hours refunds are discretionary.
GST and Singapore-specific refunds
If you supply a valid Singapore GST ID after invoices were charged with GST, Figma may refund GST for invoices issued in the prior 30 days.
Refunds of GST are not provided for invoices older than 30 days according to Figma's sales tax guidance: Sales tax & VAT FAQ.
Figjam plans and pricing
Pricing table overview
The table below lists approximate SGD-equivalent prices from verified data. Official billing is likely in USD.
SGD values are approximate conversions and subject to change.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Collab Seat (Professional, annual) | ≈ S$4.05 per editor/month | monthly (annual) | Includes FigJam and Figma Slides access |
| Collab Seat (Professional, monthly) | ≈ S$6.75 per editor/month | monthly | Includes FigJam and Figma Slides access |
| Collab Seat (Organization or Enterprise) | ≈ S$6.75 per editor/month | monthly (annual) | Includes FigJam and Figma Slides access |
| Dev Seat (Professional, annual) | ≈ S$16.20 per editor/month | monthly (annual) | Includes Dev Mode, FigJam, Figma Slides |
| Dev Seat (Professional, monthly) | ≈ S$20.25 per editor/month | monthly | Includes Dev Mode, FigJam, Figma Slides |
| Dev Seat (Organization) | ≈ S$33.75 per editor/month | monthly (annual) | Includes Dev Mode, FigJam, Figma Slides |
| Dev Seat (Enterprise) | ≈ S$47.25 per editor/month | monthly (annual) | Includes Dev Mode, FigJam, Figma Slides |
| Full Seat (Professional, annual) | ≈ S$21.60 per editor/month | monthly (annual) | Full access: Figma Design, Dev Mode, FigJam, Slides |
| Full Seat (Professional, monthly) | ≈ S$27.00 per editor/month | monthly | Full access: Figma Design, Dev Mode, FigJam, Slides |
| Full Seat (Organization) | ≈ S$74.25 per editor/month | monthly (annual) | Full access: Figma Design, Dev Mode, FigJam, Slides |
| Full Seat (Enterprise) | ≈ S$121.50 per editor/month | monthly (annual) | Full access: Figma Design, Dev Mode, FigJam, Slides |
Pricing notes
Official Figma pricing pages list amounts in USD; the SGD values above are approximate conversions and for reference only.
Check your Figma billing page or invoices for exact currency and billed amounts.
Your consumer rights in Singapore
GST and invoicing
Singapore users who provide a valid GST ID after being charged may be eligible for a GST refund for invoices issued in the prior 30 days.
Figma's sales tax guidance explains timing and limitations: Sales tax & VAT FAQ.
Refund and cooling-off
Figma does not document a Singapore-specific statutory cooling-off or 14‑day automatic refund policy in its public terms.
EU and Turkey 14‑day rules do not apply to users located in Singapore under Figma's stated policies.
Further recourse
If you have unresolved billing or cancellation issues, consider local consumer channels such as the Consumers Association of Singapore (CASE) for guidance.
Document your communications and invoices before escalating to consumer protection bodies.
Customer experiences
Positive feedback
Users commonly praise FigJam for being intuitive, fun and effective for remote collaboration and ideation.
Strengths noted include templates, sticky notes, emojis, infinite canvas and tight integration with Figma design files.
Negative feedback
Recurring complaints include limited vector support (imported Figma assets losing vector properties) and restricted export and offline options.
Some users report difficulty finding cancellation controls, confusing billing UI and problems cancelling when not an admin.
Documentation checklist
Before you cancel
- Account email and login credentials for the Figma account
- Billing admin contact or confirmation you have admin access
- Copy of the invoice(s) and last payment date
When requesting refunds or tax adjustments
- Proof of purchase or receipt (invoice) for the relevant period
- Valid Singapore GST registration number if requesting GST reversal within 30 days
- App store purchase receipts if subscription originated from Apple or Google
Common mistakes
Trying to cancel the wrong way
Users often try to contact Figma support to cancel App Store or Google Play subscriptions; those must be cancelled in the respective store.
Attempting cancellation without admin rights can lead to confusion and delays - check your role first.
Assuming refunds are automatic
Many expect prorated refunds after cancellation; web subscriptions are generally non‑refundable unless there is a billing error or local law requires it.
Community one-time purchases have a 24-hour automatic refund window - outside that window refunds are discretionary.
Comparative recap
At-a-glance comparison
The table below compares cancellation and refund handling across purchase channels.
Use it to confirm where you should manage your subscription.
| Purchase channel | How to cancel | Who processes refunds | Notes |
|---|---|---|---|
| Web (Figma site) | Account > Billing or email support@figma.com | Figma processes refunds (rare; billing errors or law) | Cancellation effective end of billing period |
| Apple App Store | Apple ID subscriptions in device settings | Apple handles refund eligibility | Figma cannot cancel App Store subscriptions |
| Google Play | Google Play subscriptions in your Google account | Google handles refund eligibility | Figma cannot cancel Google Play subscriptions |
| Plugin / Community (Stripe) | Stripe customer portal via your Figma account | Stripe / Figma depending on transaction | Community one-time purchases: 24-hour automatic refund window |
After cancelling
Verify cancellation and access
Confirm the cancellation date in Account > Billing or your App Store/Google Play subscription settings.
Keep copies of confirmation emails and final invoices for your records.
Helpful links
- General cancellation guide: How to cancel Figma
- Community resource refunds: Request a refund for a Community resource
- Sales tax and VAT / GST guidance: Sales tax & VAT FAQ
- Figma legal terms reference: Figma legal terms
Address
Corporate address
Figma, Inc. (corporate headquarters)
760 Market Street, Floor 10, San Francisco, CA 94102
Singapore presence
Figma Singapore Pte. Ltd. exists as a local entity, but corporate billing and legal correspondence for subscriptions are typically handled by the global entity.
If in doubt, use your Figma account billing page or contact support for the correct recipient for billing disputes.