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Cancel FIREFLIES
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fireflies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fireflies: Easy Method
What is Fireflies
Overview
Fireflies is an AI-powered meeting assistant that records, transcribes, and summarizes conversations across popular video conferencing platforms.
Primary uses
It is used to capture meeting notes, generate summaries and action items, and integrate transcripts with other tools for search and analysis.
How to cancel Fireflies
Cancel via web (recommended)
- Log into your account at fireflies.ai.
- Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
- Your subscription usually remains active until the end of the current billing period.
- For more detailed guidance see an external walkthrough: Postclic: How to cancel Fireflies.
Cancel via mobile app stores
- Apple App Store (iOS): Open your device Settings → Your Name → Subscriptions → Fireflies. Fireflies cannot cancel App Store subscriptions for you.
- Google Play (Android): Open Google Play → Payments & subscriptions → Subscriptions → Fireflies. Fireflies cannot cancel Google Play subscriptions for you.
- If you used an app-store purchase, cancel directly in the store to stop future billing.
What happens when you cancel
Access and renewal
When you cancel a paid subscription via the web it typically stays active until the end of the billing period you already paid for.
Data and recordings
Your transcripts and recordings usually remain in your account according to Fireflies' storage and retention rules unless you delete them.
Account status
Canceling stops future automatic renewals; it does not necessarily delete your account or data. You may need to remove integrations or delete data separately.
Will I get a refund?
Web purchases - Monthly plans
- Full refund if you used ≤ 3 meetings and requested refund within 7 days.
- After that window, a pro‑rated refund may be possible (often minus a processing fee).
- Refunds can take about 5 - 10 business days to process.
Web purchases - Annual plans and credits
- Annual plans: Full refund if you used ≤ 20 meetings and requested within 7 days; generally no pro‑rated refunds after that window.
- AI Credits add‑ons are non‑refundable.
- In general, refunds are not guaranteed and are considered on a case‑by‑case basis by support.
Where to check policy
Official refund details and exceptions are published by Fireflies: Fireflies refund policy.
Fireflies plans and pricing
Summary of available plans
Below are approximate Singapore dollar equivalents based on available pricing information and conversion estimates.
Notes about pricing
Fireflies does not currently publish Singapore‑specific SGD pricing; amounts shown are approximate conversions from USD.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Unlimited transcription (limited summaries), 800 mins storage/seat |
| Pro (annual billing) | S$14.50 (approx) | Monthly (billed annually) | Unlimited transcription & summaries, 8,000 mins storage/seat, integrations |
| Pro (monthly billing) | S$26.00 (approx) | Monthly (billed monthly) | Same as Pro annual, higher price |
| Business (annual billing) | S$27.55 (approx) | Monthly (billed annually) | Unlimited transcription & summaries, unlimited storage, video recording, analytics |
| Business (monthly billing) | S$42.05 (approx) | Monthly (billed monthly) | Same as Business annual, higher price |
| Enterprise (annual billing) | S$56.70 (approx) | Monthly (billed annually) | All Business features plus SSO, HIPAA compliance, private storage, rules engine |
Your consumer rights in Singapore
Cooling-off and statutory rights
There is no automatic statutory 14‑day cooling‑off right for SaaS subscriptions in Singapore like some consumer goods regimes provide.
Provider terms and remedies
Fireflies’ published terms indicate subscription fees and purchases are generally non‑refundable except in exceptional circumstances at their discretion.
Breach and pro‑rata refunds
If Fireflies materially breaches the terms and fails to remedy it, their terms may permit a pro‑rata refund of prepaid fees on termination for breach.
Practical steps for Singapore users
- Keep records of charges, trial start/end dates, and communications.
- Contact Fireflies support promptly if you believe a charge is incorrect or you need an exception.
Customer experiences
Positive feedback
Many users praise Fireflies for accurate transcription, useful AI summaries, and time savings in meeting note workflows.
Singapore users on review sites report the tool is easy to use and helpful for creating meeting minutes.
Negative feedback
Common complaints include difficulty cancelling, unexpected charges, and concerns about auto‑join or recording without clear consent.
Some users report losing previous access after plan changes or problems deleting data; these experiences prompt caution when upgrading.
Where user reports appear
Reviews and complaints are visible on public review platforms such as Trustpilot: Fireflies on Trustpilot.
Documentation checklist
Before you contact support
- Account email and username used to subscribe.
- Subscription type (monthly/annual), billing dates, and last invoice.
- Screenshots of the subscription page and any error messages when trying to cancel.
If requesting a refund
- Record of number of meetings used (to check eligibility for refunds: ≤3 for monthly, ≤20 for annual within 7 days).
- Payment receipt, transaction ID, and date of charge.
- Clear statement of desired outcome (cancel only, refund, or data deletion).
Common mistakes
Trying to cancel in the wrong place
Example: Cancelling an App Store subscription from the Fireflies web settings will not stop App Store billing.
Always cancel in the store where you originally purchased (Apple App Store or Google Play) for app‑store purchases.
Missing the refund window
Example: Waiting more than 7 days to request a refund for a new monthly or annual purchase can forfeit eligibility for a full refund.
Submit refund requests quickly and include meeting‑use counts and receipts.
Not saving evidence
Example: No screenshots or invoices when disputing unexpected charges can slow resolution.
Keep clear records and timestamps of attempts to cancel and of any responses from support.
Comparative recap
At-a-glance comparison
This table summarizes cancellation method, refund likelihood, and key notes for each purchase channel.
How to interpret
Use the notes column to decide the correct cancellation route and expected refund chances.
| Channel | Where to cancel | Refund likelihood | Notes | Period |
|---|---|---|---|---|
| Web (fireflies.ai) | Fireflies account Settings → Manage Subscription | Possible (see rules: ≤3 meetings/7 days monthly; ≤20 meetings/7 days annual) | Subscription stays active until billing period end; refunds reviewed by support. | N/A |
| Apple App Store (iOS) | Device Settings → Your Name → Subscriptions → Fireflies | Handled by Apple; Fireflies cannot cancel App Store subscriptions for you | Refunds and cancellations must be requested via Apple. | N/A |
| Google Play (Android) | Google Play → Payments & subscriptions → Subscriptions → Fireflies | Handled by Google Play; Fireflies cannot cancel Google Play subscriptions for you | Refunds and cancellations must be requested via Google Play. | N/A |
After cancelling
Check billing and account
Verify that future charges have stopped and that your subscription status shows cancelled or expired.
Useful links
- Fireflies refund policy: Refund policy
- Manage account, subscriptions & refunds: Manage account and billing
- External cancellation walkthrough: Postclic guide
Follow-up actions
Consider deleting integrations, removing stored recordings you no longer want retained, and saving any needed transcripts before access ends.
Address
Corporate location
Fireflies' publicly listed address: 5424 Sunol Blvd, Ste 10‑531, Pleasanton, California 94566, United States.
Notes
This is a corporate mailing address; support and billing are managed online via the Fireflies website and app stores.