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Cancel FORTECT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Fortect service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fortect: Easy Method
What is Fortect
Overview
Fortect is a subscription-based software tool for PC repair and optimisation and a mobile security app for iOS. It scans for system issues, restores missing or corrupted files, and aims to improve overall performance.
Main functions
Features typically include system repair, malware removal, driver updates and browsing/identity protection on mobile. Subscriptions are billed on a recurring basis and managed through Fortect or app stores depending on purchase method.
How to cancel Fortect
Direct Fortect (web) subscriptions
- Sign in to Fortect’s “Manage Your Subscription” dashboard and follow the cancellation option to stop auto-renewal.
- Or email Fortect support to request cancellation or refund: refund@fortect.com (use this address for refund requests).
- Cancelling stops future renewals but does not automatically refund the current billing period unless a refund is approved.
Subscriptions via Apple App Store or Google Play
- Open the Apple App Store or Google Play Store where you purchased the subscription.
- Locate your subscriptions in the store account settings and cancel there; Fortect cannot cancel or refund purchases made through those stores.
- If you need a refund for App Store purchases, request it through Apple; for Google Play, request it through Google Play.
What happens when you cancel
Access and service period
Cancelling a Fortect subscription stops automatic renewal for future billing cycles. Your access usually continues until the end of the already-paid billing period.
License and account effects
If you receive an approved refund, Fortect deactivates the license on refund processing. Pausing a subscription is often an alternative to cancellation via the Manage Your Subscription page.
Will I get a refund?
60-day Money-Back Guarantee
- Fortect offers a 60-day Money-Back Guarantee for initial purchases only: a no-questions full refund for qualifying initial purchases.
- Renewed subscriptions are not eligible for that guarantee unless required by applicable law.
- To request a refund, email refund@fortect.com; refunds are processed promptly and licenses are deactivated upon refund.
Third-party purchases and exceptions
- Purchases made through Apple App Store or Google Play are subject to those platforms’ refund processes; Fortect cannot process those refunds.
- Applicable consumer-protection laws can create exceptions; check local law if you believe a renewal or refund was handled unfairly.
Fortect plans and pricing
Available plans
The table below lists Fortect plans and approximate Singapore Dollar (SGD) pricing based on verified information.
Notes on pricing
iOS pricing is listed in SGD. PC pricing is approximate and converted from USD using a stated FX rate; check your checkout for exact local currency charges.
| Plan | Price (SGD) | (Period) | Features |
|---|---|---|---|
| Fortect Mobile Security (iOS) - One Year License | S$59.98 | annual | Browsing & Identity Protection, Network Advisor, Leak Monitoring |
| Fortect PC - Essential (1 PC) | S$42.90 (approx.) | annual | System Repair & Optimization, Antivirus, Driver Update, Malware Removal |
| Fortect PC - Multi-Device (3 PCs) | S$52.96 (approx.) | annual | Same as Essential, for up to 3 PCs |
| Fortect PC - Ultimate (5 PCs) | S$74.45 (approx.) | annual | Same as Essential, for up to 5 PCs |
Your consumer rights in Singapore
Cooling-off and digital subscriptions
There is generally no automatic statutory cooling-off period for digital content or software in Singapore unless the contract provides one. Fortect’s 60-day guarantee is more generous than typical statutory rights.
For more on consumer rights in Singapore, see this guidance:
Consumer rights - SingaporeLegalAdvice
Defective goods and dispute options
Singapore’s consumer protections for defective goods focus on physical products; applicability to software is limited but there may be remedies depending on the circumstances.
If you cannot resolve a refund or unfair-practice issue, consider contacting CASE (Consumers Association of Singapore) or bringing a claim at the Small Claims Tribunal.
Customer experiences
Positive reports
Some users report Fortect successfully restored PC performance and repaired missing or corrupt system files quickly.
Other users praised prompt support and timely delivery of working license keys in some cases.
Negative reports
Other users describe delays or non-response from support, installation problems, or difficulty obtaining refunds.
Some reports allege unexpected charges or that cancelling via app stores was required and caused confusion; experiences are mixed.
Documentation checklist
What to gather
- Order receipt or confirmation email showing purchase date and amount.
- Account email used for the Fortect subscription and any transaction or licence ID.
- Payment method statement screenshot showing the charge.
- Screenshots of subscription status or cancellation attempts (Manage Your Subscription page or app store subscription page).
- Copies of emails exchanged with support, including dates and any ticket numbers.
Why it helps
- Clear documentation speeds up support handling and refund decisions.
- Evidence is useful if you escalate to CASE or a tribunal in Singapore.
Common mistakes
Cancelling in the wrong place
Many users attempt to cancel Fortect from Fortect’s dashboard when they actually purchased through Apple or Google Play. If the purchase was made via an app store, you must cancel through that store.
Example: Cancelling via a Fortect account does not stop an App Store auto-renewal charged by Apple.
Missing proof or timing errors
Failing to keep receipts, transaction IDs or screenshots makes refund or dispute requests harder to resolve. Act quickly - collect evidence immediately after purchase or when you notice unexpected charges.
Example: Waiting weeks to request a refund can complicate eligibility for Fortect’s 60-day guarantee or platform refund windows.
Comparative recap
Summary table
The table below compares cancellation and refund responsibility by purchase method.
How to interpret
Use this as a quick reference: if you bought via an app store, the store controls cancellation and refunds; if you bought direct, contact Fortect.
| Item | Direct (Fortect web) | App Store / Google Play | (Period) |
|---|---|---|---|
| Where to cancel | Manage Your Subscription dashboard or email Fortect support | Cancel in Apple App Store or Google Play subscriptions | annual |
| Who issues refunds | Fortect (email refund@fortect.com) - subject to 60-day guarantee for initial purchases | Apple or Google handle refunds under their policies; Fortect cannot process these | annual |
| Pause option | Available via Fortect Manage Your Subscription page | Depends on app store features | annual |
After cancelling
Check charges and account
After you cancel, monitor your card or bank statements for any unexpected renewals. Keep screenshots and dates of cancellation confirmation.
Further action and resources
If you need guidance on consumer rights in Singapore, consult this resource:
Consumer rights - SingaporeLegalAdvice
If you purchased via the Apple App Store, manage or review your subscription here:
Fortect on the Apple App Store
If a refund is due from Fortect, email refund@fortect.com. If the store charged you, request a refund through the store and keep records of all communications.
Address
Company address
Fortect Ltd., 71 Shlomo Ibn Gabirol St., 6416202 Tel Aviv‑Yafo, Israel.
Notes about contacting
Use the refund email refund@fortect.com for refund requests and cancellations for direct purchases. Physical mail is not usually required for subscription cancellations and may not be the fastest route.