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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Freepik service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freepik: Easy Method
What is Freepik
Overview
Freepik is a subscription-based platform offering a large library of graphic resources such as vectors, photos, icons and PSD files.
It also provides AI-powered tools and credits for image generation and editing as part of some plans.
Services and users
Freepik serves designers, marketers and content creators who need ready-made visual assets and AI tools for workflows.
Subscriptions can be purchased directly on the Freepik website or through app stores (Apple App Store, Google Play).
How to cancel Freepik
Cancel via App Store (iOS)
If you subscribed through Apple, Apple manages billing and renewals.
- Open the Apple ID or App Store settings on your iPhone/iPad.
- Go to Subscriptions, select Freepik, then choose Cancel Subscription.
- Apple will handle future billing; you may keep access until the end of the current billing period.
- See an external step guide: How to cancel (postclic).
Cancel via Google Play
If you subscribed using Google Play, Google controls renewals and refunds from that purchase.
- Open your Google Play account, go to Subscriptions, locate Freepik, and tap Cancel.
- Google confirms the cancellation and handles the next billing steps.
- External step guide: Cancel via Google Play (postclic).
Cancel via Freepik website (web subscription)
If you bought directly on Freepik’s website, cancel from your Freepik account settings on the site.
- Log into your Freepik account, go to billing or subscription settings, and choose to cancel auto-renewal.
- Cancellation stops future renewals but typically preserves access until the current term expires.
- For a step overview see: Web cancellation guide (postclic).
What happens when you cancel
Access and renewal
Cancellation generally stops automatic renewals but does not immediately remove access to paid features.
You normally retain premium access until the end of the current billing period paid at cancellation.
Account and data
Your account remains active as a Free/basic account after the paid term ends unless you delete it separately.
Downloaded resources and your account data typically remain available per Freepik’s account policies.
Will I get a refund?
30-day money-back guarantee
Freepik offers a 30-day money-back guarantee in cases where the request is made within 30 days of purchase and no resources or credits have been used.
- Refund requests must be made through Freepik support and use the email address tied to the account.
- If downloads or credits have been consumed, the 30-day guarantee may not apply.
General refund terms and exceptions
The Freepik Terms of Use generally state that fees are non-refundable except where explicitly provided.
Partial use, non-use, or refusal to refund under normal circumstances may be covered by those terms unless local law requires otherwise.
Freepik plans and pricing
Pricing overview
Below are SGD monthly prices reported by a third-party review for common Freepik plans in Singapore.
These reflect App Store - based pricing estimates and Freepik’s official site lists USD prices instead.
Plan details
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Essential | S$7.50 | monthly | 84,000 AI credits/year; basic AI tools; commercial AI license; limited stock templates; 10 downloads/day |
| Premium | S$15.00 | monthly | 216,000 AI credits/year; all premium content; unlimited downloads; full AI tools |
| Premium+ | S$33.75 | monthly | 540,000 AI credits/year; unlimited generations; advanced AI tools; all premium content |
Your consumer rights in Singapore
Relevant protections
Consumers in Singapore may have protections under the Consumer Protection (Fair Trading) Act against misleading or unfair practices.
This can include rights where terms are misleading, cancellation steps are hidden, or unfair contract terms are used.
How this may apply to subscriptions
Clauses stating "non‑refundable" can be reviewed under local law if they are unfair or misrepresent the service.
- Complaints about misleading "unlimited" claims or hidden cancellation processes may be actionable.
- If you believe a term is unfair, you can lodge a complaint with Singapore consumer authorities or seek legal advice.
Customer experiences
Positive feedback
Many users praise Freepik for a broad library of images, vectors and useful AI-based tools that speed design work.
Positive reviews highlight stability of the platform and useful AI features for resizing and upscaling.
Negative feedback and common issues
Frequent complaints include unexpected charges, difficult cancellation processes, and limited pre-renewal notifications.
There are numerous reports of slow or unresponsive customer support and frustrations around refund handling.
See user reviews: Trustpilot Freepik reviews.
Documentation checklist
What to gather before requesting cancellation or refund
- Account email and username tied to the Freepik subscription.
- Proof of purchase or payment receipt (credit card, App Store, Google Play receipt).
- Dates of purchase and any renewal charges you dispute.
- Screenshots of subscription status, billing entries, or error messages.
- Records of communication with Freepik support (timestamps, message copies).
Why these documents help
Having clear evidence speeds up verification and improves the chance of a successful refund or correction.
App store purchases often require contacting the store (Apple/Google) rather than Freepik directly for refunds.
Common mistakes
Canceling in the wrong place
A common error is cancelling on Freepik’s website when the subscription was purchased via Apple or Google.
If you subscribed through an app store you must cancel in that app store to stop renewals and request store refunds if applicable.
Expecting immediate removal or automatic refund
Some users expect immediate access termination or instant refunds; normally access stays until the paid period ends.
Assuming a refund is automatic after canceling is a mistake; you must follow the provider’s refund procedure and meet any eligibility conditions.
Comparative recap
At-a-glance comparison
The table below compares cancellation routes, who handles billing, access after cancel, and relative refund likelihood.
Use this to choose the correct cancellation path for your situation.
| Cancel route | Who handles billing | Access after cancel | Refund likelihood | Period |
|---|---|---|---|---|
| Apple App Store (iOS) | Apple | Access typically continues until end of billing period | Refunds handled by Apple; contact Apple Support | monthly |
| Google Play | Access typically continues until end of billing period | Refunds handled by Google Play; contact Google Support | monthly | |
| Freepik website (direct) | Freepik | Access typically continues until end of billing period | Refunds per Freepik policy; 30-day guarantee conditions apply | monthly |
After cancelling
Next steps to confirm cancellation
- Check your app store subscriptions or Freepik account to confirm the status shows "cancelled" or "will not renew".
- Keep a copy of confirmation emails or screenshots showing cancellation and final billing date.
Where to seek help or escalate
If you need user feedback or tutorials, see a third‑party guide: Postclic cancellation guide.
For community opinions and experiences consult user reviews: Trustpilot and a platform review: ToolYoutube review.
Address
Company registered office
Freepik Company, S.L. is registered at:
Calle Molina Lario 13, 5th floor, 29015 Málaga, Spain.
Sending formal notices
For formal correspondence, send documents to the registered office address above and keep proof of posting or delivery.
If you need to escalate a consumer dispute in Singapore, retain all records and consider contacting local consumer protection authorities.