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Cancel GENIALLY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Genially service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Genially: Easy Method
What is Genially
Overview
Genially is an online platform for creating interactive content such as presentations, infographics, quizzes and educational resources.
It provides templates, multimedia insertion, sharing options and collaboration tools aimed at educators, marketers and teams.
Primary uses
Users commonly use Genially for classroom activities, engaging presentations and interactive reports.
The service is delivered as a digital SaaS product with tiered plans and account-based access.
How to cancel Genially
Cancel on the Web (Genially site)
- Sign in to your Genially account and open your Workspace.
- Go to Workspace > Settings and select “Cancel my plan”.
- Follow the on-screen prompts to confirm cancellation; cancellation takes effect at the end of the subscription period.
- Note: You must cancel at least 30 days before renewal to avoid automatic renewal.
Cancel via App Store or Google Play
- If you subscribed through Apple or Google, manage subscriptions in the Apple App Store or Google Play subscription settings.
- Genially’s terms state that cancellations for these platform subscriptions are handled by the platform, not directly in Genially.
- Use the platform-specific steps (Apple/Google) to avoid further charges.
What happens when you cancel
Access and features after cancellation
When you cancel, your paid features remain available until the end of the current billing period.
After the subscription period ends, your account will revert to the free plan limits and paid features will be removed.
Renewal and billing effects
Cancellation prevents automatic renewal at the next billing date if done within the platform’s timing rules (web cancellations: at least 30 days before renewal to avoid renewal).
No retroactive refunds are provided for partial unused periods unless Genially grants an exception.
Will I get a refund?
General refund policy
Genially’s terms state that digital content is delivered immediately, so payment is generally non‑refundable.
There are normally no refunds or credits for partial subscription periods.
Exceptions and goodwill gestures
- Genially may consider exceptions on a case‑by‑case basis following an internal refund matrix or compensation process.
- These exceptions are discretionary, not guaranteed, and depend on Genially’s internal assessment.
Genially plans and pricing
Pricing summary (approximate SGD)
The table below lists approximate Singapore Dollar conversions and key features for Genially plans.
Exact SGD prices are shown in Genially’s checkout; use checkout for precise amounts.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Pro (annual billing) | approx. S$10.10/month | Monthly (billed annually) | Premium templates, privacy control, import PowerPoint, audio insertion |
| Pro (monthly billing) | approx. S$13.40/month | Monthly | Same as above |
| Professional (annual billing) | approx. S$27.00/month | Monthly (billed annually) | Team collaboration, advanced analytics, priority support |
| Master (annual billing) | approx. S$28.10/month | Monthly (billed annually) | Manage corporate resources, remove watermark, GA integration |
| Master (monthly billing) | approx. S$53.90/month | Monthly | Same as above |
| Education Pro | approx. S$20.25/month | Monthly | Premium templates, import PPT/PDF, download to device |
| Education Master | approx. S$33.75/month | Monthly | All Pro features, plus audience stats, live results, team templates |
| Author (Education) | approx. S$67.50/month | Monthly | LMS integration (SCORM, LTI), version history, video uploads, translation |
Your consumer rights in Singapore
Statutory framework
Singapore law generally does not grant an automatic right to withdraw from digital content once it has been delivered.
Genially’s “no refunds” policy for immediately delivered digital content is likely enforceable under this approach.
Practical steps and escalation
- Contact Genially support first to request an exception or explain billing issues.
- If you suspect misleading billing or cannot resolve the issue, escalate to the Consumers Association of Singapore (CASE) for mediation.
Customer experiences
Positive themes
- Users praise Genially for ease of use and strong interactivity for education and presentations.
- The variety of templates, visual appeal and gamification capabilities are commonly highlighted.
Negative themes
- Complaints often relate to subscription billing, unexpected cost increases and confusing presentation of annual vs monthly charges.
- Some users report difficulties getting refunds and limited or slow responses from customer support.
Documentation checklist
What to prepare before contacting support
- Proof of purchase (receipt or billing statement showing the charge).
- Account email, subscription plan name and billing period details.
- Screenshots of billing pages, renewal notices or payment confirmations.
Additional evidence for disputes
- If applicable, record the date you attempted cancellation and any confirmation messages.
- Keep copies of all communications with Genially support and platform receipts (App Store/Google Play).
Common mistakes
Missing the cancellation window
Many users try to cancel too close to renewal and are still charged for the next period.
Remember to cancel via the correct channel at least 30 days before renewal when using the web subscription.
Using the wrong cancellation route
Subscribers who purchased via Apple or Google often attempt to cancel in Genially instead of in the platform store.
Always cancel in the same place where the subscription was purchased to prevent continued billing.
Comparative recap
Quick comparison headings
The table below compares how cancellation and refunds work between the Genially web subscription and platform (App Store/Google Play) subscriptions.
Use it to choose the correct action depending on where you purchased.
| Item | Web (Genially site) | App Store / Google Play |
|---|---|---|
| How to cancel | Workspace > Settings > “Cancel my plan” on Genially site. | Manage subscription in Apple App Store or Google Play subscription settings. |
| Refund policy | No refunds for delivered digital content; exceptions discretionary. | Refunds handled by Apple/Google policies; contact platform for refund requests. |
| Timing / renewal | Cancel at least 30 days before renewal to avoid automatic renewal on web plans. | Follow platform cancellation timing; platform rules determine billing cut-off. |
After cancelling
What to check immediately
- Save any confirmation of cancellation or screenshots of the final billing status.
- Confirm that paid features remain until the end of the paid period and note the expiry date.
Where to get help and more information
- Genially Terms & Conditions - read the cancellation and refund clauses.
- Genially Plans - review current plan features and pricing at checkout.
- Genially Refund Process & Matrix - internal guidance on discretionary exceptions.
- Postclic summary - practical steps for cancellation and platform notes.
Address
Registered address
Genially registered address: Plaza Ramón y Cajal, 4, 4º, 14003 Córdoba, Spain.
Official website
Official site: https://genially.com/