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Cancel GOHIGHLEVEL
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I hereby notify you of my decision to terminate the contract relating to the Gohighlevel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gohighlevel: Easy Method
What is Gohighlevel
Overview
GoHighLevel is a SaaS platform built for marketing agencies that combines CRM, funnels, email/SMS automation, calendars and landing pages into a single subscription service.
The platform is subscription-based and billed in US dollars (USD); features vary by plan and are intended to consolidate agency toolchains into one product.
Who uses it
Typical users include marketing agencies, consultants and small businesses that need unified client management, automation and funnel tools.
Purchases may be made directly on the web or via mobile app stores; cancellation and support processes can differ by purchase channel.
How to cancel Gohighlevel
Cancel via the web app (Core GoHighLevel)
There is no single public step-by-step document for web SaaS cancellations; users should check the platform Settings for billing options or contact support for help.
If you purchased on the web, manage subscriptions from your account Billing settings or open a support ticket if you cannot locate the option.
Cancel Marketplace add-ons and in-app subscriptions
- Open the sub-account in GoHighLevel.
- Go to Settings › Billing › Subscriptions.
- Select the Marketplace subscription and choose to cancel immediately or at the end of the billing cycle, as offered.
- For details specific to reselling/sub-account cancellations see the help article: Cancellation for reselling subscriptions (Help).
Cancel via App Store or Google Play
If you subscribed through the Apple App Store or Google Play, you must cancel via that platform and follow their cancellation and refund procedures.
GoHighLevel defers to the app store policies for subscriptions bought through those stores; contact the store if you need refunds or billing reversals.
What happens when you cancel
Access and account status
After cancellation, access typically continues until the end of the paid billing cycle unless you choose immediate termination when cancelling a Marketplace subscription.
Account features tied to an active subscription (sub-accounts, SaaS tools, API access) will be disabled when the subscription expires or is terminated.
Data and backups
Your account data may remain stored according to GoHighLevel retention practices; export any important data before the end of your access period.
If you need help exporting or snapshots, request assistance from support prior to cancellation to avoid data loss.
Will I get a refund?
General refund policy
GoHighLevel’s public Terms state that fees are generally non-refundable and prorated refunds are not offered, except at HighLevel’s sole discretion.
Exceptions may be considered in extraordinary situations such as service interruptions or material adverse changes to terms.
Marketplace and trial exceptions
- Marketplace subscriptions: prorated refunds may be available if cancelled within 3 days of the initial subscription in some cases.
- Free trials cancelled during the trial incur no charge; after the trial, the initial billing cycle is usually non-refundable unless exceptional circumstances apply.
- For details on Marketplace refund rules see the official policy: App Marketplace refund policy (Help).
Gohighlevel plans and pricing
Pricing overview
GoHighLevel pricing is published in US dollars and billed monthly for core plans. Local SGD amounts depend on your bank or payment processor exchange rate.
Below are the core monthly plans and their primary features as listed in verified sources.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Starter | US$97.00 | Monthly | CRM, funnels, email/SMS automation, calendar, up to 3 sub-accounts |
| Unlimited | US$297.00 | Monthly | Everything in Starter plus unlimited sub-accounts, API access, white-label login |
| SaaS Pro | US$497.00 | Monthly | Everything in Unlimited plus SaaS mode, rebilling tools, custom objects, Stripe integration |
Billing notes
No Singapore-dollar (SGD) pricing was found for 2025/2026; expect USD billing and conversion by your card processor.
Check your invoice and bank statement for exact SGD charges and conversion fees applied by your provider.
Your consumer rights in Singapore
Policy visibility and local law
GoHighLevel’s public policies do not specifically reference Singapore or APAC consumer entitlements such as statutory cooling-off periods.
This means you may need to rely on the platform’s discretionary refund policies or pursue local remedies where applicable.
Practical steps for Singapore users
- Document your purchase, dates, communications and any service issues in case you need to escalate.
- If you believe local consumer law applies, contact the Consumers Association of Singapore (CASE) for guidance on possible remedies.
- Consider raising disputes with your card issuer if you believe charges were incorrect and platform-level resolution fails.
Customer experiences
Positive feedback
Many users praise GoHighLevel support as knowledgeable and responsive, with 24/7 video call assistance and help across complex tasks like A2P setup and workflow automation.
These positive reviews are visible on public review sites and highlight strong support interactions for some customers.
Negative feedback
Other users report long delays, dropped calls, billing surprises and difficulty obtaining refunds, particularly during A2P approval or when cancelling subscriptions.
Community posts describe inconsistent experiences with billing and onboarding; these mixed reports suggest outcomes vary by case.
See aggregated reviews for more context: Trustpilot reviews.
Documentation checklist
What to collect before cancelling
- Account email, username and sub-account IDs (if applicable).
- Invoices, payment receipts and billing dates for the last 12 months.
- Records of support chats, tickets or any acknowledgement of service issues.
What to request from support
- Confirmation of cancellation and effective date in writing.
- Export or snapshot of account data and instructions to retrieve it.
- If seeking a refund, a written explanation of the outcome and any appeals process.
Common mistakes
Relying only on verbal confirmation
Users sometimes accept verbal or chat assurances; without written confirmation you may lose leverage for refunds or disputes.
Always request email or ticket confirmation that clearly states the cancellation date and any remaining access period.
Assuming app-store and web cancellations are interchangeable
Canceling inside the mobile app or the web account may not stop charges from the App Store or Google Play; each platform often requires separate cancellation.
If you subscribed via an app store, cancel in that store and verify the store’s billing history to confirm termination.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund differences by purchase channel to help you choose the right action.
| Aspect | Web purchase (Core SaaS) | App Store / Google Play | Marketplace add-ons |
|---|---|---|---|
| How to cancel | Manage Billing in account Settings or contact support. | Cancel via the App Store / Google Play subscription settings. | Settings › Billing › Subscriptions inside the sub-account. |
| Refund policy | Fees generally non-refundable; exceptions at HighLevel’s discretion. | Subject to store refund rules; developer defers to the store. | Prorated refunds may be available within 3 days in some cases; otherwise limited. |
| Action if charged after cancelling | Contact GoHighLevel support and preserve billing evidence. | Contact the App Store / Google Play for disputes and refunds. | Open a Marketplace support ticket and request review within the policy window. |
After cancelling
Immediate next steps
Export any data, revoke API keys if applicable and remove payment methods if you no longer intend to use the account.
Keep copies of cancellation confirmations and final invoices for at least 6 - 12 months for record-keeping and potential disputes.
Helpful links and support
- In-app reselling/subscription cancellation guidance: Cancellation for reselling subscriptions (Help)
- Marketplace refund policy and exceptions: App Marketplace refund policy (Help)
- Independent overview of cancellation considerations: Postclic: Cancellation guide
Address
Headquarters
GoHighLevel headquarters (public address listed):
400 N Saint Paul St, Dallas, Texas 75201, US
Support contact note
For billing and cancellation help, use the account support channels inside your GoHighLevel dashboard or the Help Centre articles linked above.
If you have unresolved local consumer concerns in Singapore, consider contacting CASE for guidance on further steps.