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Cancel GOTOMYPC
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Gotomypc service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gotomypc: Simple Process
What is Gotomypc
Overview
GoToMyPC is a remote access service that lets you connect to your computer from another device over the internet. It supports file transfer, remote printing and mobile access.
Core features
Typical features include multi-monitor support, remote diagnostics, mobile apps and multi-factor authentication. Plans vary by admin tools and billing options.
How to cancel Gotomypc
Cancel via web (official account)
- Log in to your GoToMyPC account on the website.
- Open Billing, Subscription settings or Manage Account and disable auto-renew or select Cancel subscription.
- You may also request cancellation by email to gotocustomercare@logmein.com if you cannot cancel online.
- Reference: Web cancellation guide.
Cancel via mobile and PayPal
- iPhone / iPad (App Store): Settings → Your Name → Subscriptions → select GoToMyPC → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → select GoToMyPC → Cancel Subscription.
- PayPal: Log in to PayPal → Settings → Payments → Manage Automatic Payments → find LogMeIn or GoToMyPC → Cancel.
- For general step guidance see: cancellation steps.
What happens when you cancel
Access and remaining period
Cancellation typically stops future renewals but does not immediately end the current paid period. You usually retain access until the end of your billing cycle.
Account data and reactivation
Accounts can often be reactivated if done within a specified window; many users report data is recoverable for a limited time after cancellation.
According to provider guidance, reactivation within 90 days may restore the same account and data; beyond that you may need a new plan.
Will I get a refund?
Standard refund policy
GoToMyPC generally does not provide refunds after a subscription renewal. Cancellation prevents future charges but usually does not refund the current billing period.
Users report a strict no-refund stance; refunds after renewal are uncommon according to public reports.
App Store and Google Play purchases
- Refunds for purchases made through Apple App Store or Google Play are subject to Apple’s or Google’s refund rules and processes.
- GoToMyPC cannot guarantee platform refunds; submit requests through the store if applicable.
- Reference on refund practices: refund & cancellation notes.
Gotomypc plans and pricing
Pricing summary
Official GoToMyPC list prices are published in USD. Approximate SGD conversions are indicative and may vary with exchange rates.
Plan details table
| Plan | Price | Period | Features |
|---|---|---|---|
| Personal | US$35.00 (approx S$47.25) | monthly | Unlimited remote access, file transfer & print, antivirus, multi-monitor, mobile apps, diagnostics, MFA |
| Pro | US$33.00 (approx S$44.55) | monthly | Personal features plus admin tools, central billing, reporting, usage monitoring |
| Corporate | US$28.00 (approx S$37.80) | monthly (: annual, min 5 PCs) | Pro features plus session reboot, group/security management, multi-admin, SSO |
Your consumer rights in Singapore
Cooling-off and refund rights
GoToMyPC does not specify a statutory 14-day cooling-off right in its public policies; refunds after renewal are generally not provided by the vendor.
Under Singapore law, digital services and contract terms govern refunds; check the contract and payment channel for any specific rights.
Platform purchases and billing disputes
- App Store or Google Play purchases follow Apple/Google refund processes; appeal to them for platform refunds.
- If you believe an unauthorised charge occurred, contact your bank or card issuer to dispute the charge in parallel with contacting the vendor.
- Reference for cancellation and refund behaviours: cancellation guidance.
Customer experiences
Positive feedback
Many reviewers praise GoToMyPC for reliable, fast remote connections, multi-monitor support and intuitive design. Users cite helpful daily operation tools and responsive support in positive reviews.
Review platforms show high scores for usability and performance in several user reports.
Common complaints
Negative feedback frequently focuses on billing issues: unexpected auto-renewals, difficulty obtaining refunds and slow dispute resolution.
Public review threads highlight billing and customer-service frustrations as recurring themes.
- See user feedback on Trustpilot: Trustpilot reviews.
- See feature and reliability comments on TrustRadius: TrustRadius reviews.
Documentation checklist
Before you cancel
- Account email and username used for the GoToMyPC subscription.
- Invoice or billing confirmation showing the renewal date and amount.
- Last four digits of the payment card or PayPal transaction ID.
If you need to dispute charges
- Take screenshots of billing statements and subscription pages showing renewal and cancellation attempts.
- Save any correspondence with GoToMyPC support and timestamps of cancellation.
- Keep records of App Store/Google Play purchase receipts if applicable.
Common mistakes
Missing the cancellation deadline
Many users are charged because they cancel too close to the renewal time or after the renewal occurs. Cancel at least 24 hours before your next billing date to reduce risk.
Always check the exact renewal timestamp in your account; a same-day cancellation can still incur the charge.
Cancelling the wrong subscription or channel
Users sometimes cancel an app-store subscription while the vendor account remains active (or vice versa). Confirm which platform processed your payment before cancelling.
Also avoid assuming email confirmation was sufficient - verify the account subscription status online after cancelling.
Comparative recap
Quick plan comparison
The table below highlights price, period and best-use case for each plan to help you decide before cancelling or selecting an alternative.
At-a-glance table
| Plan | Price | Period | Best for |
|---|---|---|---|
| Personal | US$35.00 (approx S$47.25) | monthly | Single-user remote access for personal/home use |
| Pro | US$33.00 (approx S$44.55) | monthly | Small business users needing admin tools and central billing |
| Corporate | US$28.00 (approx S$37.80) | monthly (: annual, min 5 PCs) | Larger teams requiring SSO, multi-admin and group management |
After cancelling
Confirm cancellation and monitor billing
- Check your account billing page to confirm status and save any cancellation confirmation.
- Watch your bank or PayPal statements for unexpected charges in the next billing cycle.
Help and escalation
- General cancellation guidance: cancellation steps.
- Refund and policy commentary: refund & cancellation notes.
- User reports and community feedback: Trustpilot, TrustRadius.
Address
Corporate address
GoToMyPC / LogMeIn corporate address (listed): 500 Yale Ave N, Seattle, Washington, 98109 US.
Notes
Official pricing and billing are typically in USD; check your account for the currency charged to your card. For platform purchases, refer to the App Store or Google Play records.