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I hereby notify you of my decision to terminate the contract relating to the Heygen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heygen: Easy Method
What is Heygen
Overview
HeyGen is a subscription-based AI video platform that helps users generate avatar-driven and voice-enabled video content quickly.
The service is used for marketing, training, and personalized videos and is available via web, iOS (App Store), and Android (Google Play).
How people use it
Users create videos using AI avatars, text-to-speech voices, and templates to reduce traditional production time and cost.
Integration options (for example, third‑party voice tools) are available depending on plan and platform capabilities.
How to cancel Heygen
Cancel via App Store (iOS)
- Open iPhone Settings → tap your Apple ID → Subscriptions → select HeyGen → tap Cancel Subscription.
- Do not rely on deleting the HeyGen app; removing the app does not stop billing.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Payments & subscriptions → Subscriptions → select HeyGen → Cancel subscription.
- Deleting the app from your device does not cancel your Google Play subscription.
Cancel via Web / Desktop
- Log in to your HeyGen account on the website → Settings → Usage & Billing → click the arrow next to "Upgrade" → choose "Cancel Plan" or "Pause Plan".
- Use "Pause Plan" if you want to delay the next charge for about 30 days instead of full cancellation.
What happens when you cancel
Access after cancellation
Cancellations take effect at the end of the current billing cycle; you retain access until that date.
If you paused rather than cancelled, access typically continues while the pause is active and the next charge is delayed.
Data and exports
Your projects and account data may remain accessible after the subscription ends, but keep local copies of important exports.
Users often report saving final exports before cancelling to avoid losing access to rendered work.
Will I get a refund?
App Store (iOS) refunds
Refunds for Apple purchases must be requested from Apple (reportaproblem.apple.com). Apple commonly provides a 14‑day refund window in many cases.
Contact Apple support or use their report problem flow; HeyGen does not control App Store refund decisions.
Google Play and Web refunds
- Google Play refunds follow Google Play’s terms and mechanisms; request via Google Play support.
- Direct web payments to HeyGen are generally non‑refundable except as required by law; HeyGen may grant refunds at its discretion, typically if requested within about 15 days and minimal content was created.
Terms and exceptions
HeyGen’s Terms of Service state payments are non‑refundable and cancellations do not automatically trigger refunds.
Practical exceptions exist: refunds may be considered for defects, technical failures, or limited recent use - collect evidence and request review promptly.
Heygen plans and pricing
Where to check pricing
Plan names, limits, credits, and pricing can change; always check HeyGen’s official site for the latest plan details before subscribing.
Do not rely on third‑party summaries for current prices or feature limits; confirm on HeyGen’s website at the time of purchase.
Pricing transparency note
Some users report confusion about "unlimited" claims and credit or minute caps; review plan terms and included credits carefully.
If pricing or limits are unclear, contact HeyGen support before subscribing or upgrade.
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection law can provide remedies where digital services are defective, not as described, or where unfair contract terms apply.
Statutory rights may override HeyGen’s non‑refund disclaimers if the service fails to meet its descriptions or is faulty.
Practical steps for Singapore users
- Gather evidence: receipts, screenshots, exported files, and correspondence with HeyGen or app platforms.
- Act within platform refund windows (for example, Apple’s ~14 days) and escalate to CASE if reasonable claims are refused.
Customer experiences
Positive feedback
Some users praise avatar realism, lip‑sync quality, and fast content creation workflows, noting usefulness for training and marketing videos.
Integration with advanced voice tools and ease of producing short videos are often cited as strengths.
Negative feedback
Common complaints include slow or unhelpful customer support, perceived misleading pricing, and technical glitches such as avatar distortions.
Users also report issues with deleted exports, unexpected charges, and confusing limits despite "unlimited" marketing.
Documentation checklist
What to collect before requesting refund/cancellation
- Purchase receipts or subscription confirmation (Apple/Google or HeyGen web receipt).
- Screenshots of billing entries, account plan page, and any error messages.
- Copies of exported videos or evidence of failed renders (video IDs, timestamps).
- Correspondence with HeyGen support and platform support tickets.
How to present your case
- State the problem clearly, include order ID, dates, and expected outcome (refund, credit, or fix).
- Attach evidence and note the refund window you are using (e.g., Apple 14 days, HeyGen ~15 days for consideration).
Common mistakes
Assuming deleting the app cancels billing
Many users mistakenly delete the HeyGen app and assume billing stops; App Store and Google Play subscriptions must be cancelled through the store settings.
Always confirm cancellation in the subscription management screen of the platform used to purchase.
Waiting too long to request refunds or gather evidence
Delay can reduce chances of a refund, especially where platform refund windows or HeyGen discretionary periods apply.
Collect receipts and exports immediately and submit refund/cancellation requests promptly to preserve options.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation steps, refund routes, and what happens after cancelling per platform.
| Platform | Cancellation method | Refund route | Details |
|---|---|---|---|
| App Store (iOS) | Cancel in iPhone Settings → Apple ID → Subscriptions → HeyGen | Request refund through Apple (reportaproblem.apple.com) | Subscription remains active until end of current billing cycle |
| Google Play (Android) | Cancel in Google Play Store → Payments & subscriptions → Subscriptions → HeyGen | Refunds handled via Google Play support | Subscription remains active until end of current billing cycle |
| Web / Desktop | Log in → Settings → Usage & Billing → arrow next to "Upgrade" → Cancel or Pause Plan | Web payments generally non‑refundable; HeyGen may grant refunds at its discretion | Cancellation takes effect at end of current subscription period (pause delays next charge ~30 days) |
After cancelling
Confirm cancellation and keep records
After cancelling, verify the subscription status in the store or HeyGen account and keep confirmation screenshots or emails.
Save your final exports and any project data you need before access ends.
Helpful links and next steps
- HeyGen on the App Store (SG)
- If you need refunds or dispute a charge, contact the platform where you purchased (Apple, Google) or submit evidence to HeyGen support via the HeyGen website.
- If unresolved in Singapore, consider escalating to CASE with your documentation.
Address
Regional Singapore address
HEYGEN ASIA PACIFIC PTE. LTD., Republic Plaza, 9 Raffles Place, #32‑000, Singapore 048619.
Notes about contacting HeyGen
For platform purchases, start with the App Store or Google Play support flows for billing issues.
For web purchases or product issues, contact HeyGen support through their website and include order details and evidence for faster handling.