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Cancel HUBSTAFF
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I hereby notify you of my decision to terminate the contract relating to the Hubstaff service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hubstaff: Easy Method
What is Hubstaff
Overview
Hubstaff is a cloud-based time tracking and workforce productivity platform for teams and freelancers. It tracks hours, activity levels, screenshots, apps and URLs, and provides reporting, payroll and integrations.
Primary uses
Teams use Hubstaff to measure time spent on projects, generate timesheets, manage payroll and monitor productivity. The service is subscription-based with multiple tiers suited to different team sizes and needs.
How to cancel Hubstaff
Cancel via the Hubstaff website
- Archive your organization in the Hubstaff web dashboard to stop billing and cancel the subscription.
- Archiving the organization is the primary self-serve method listed by Hubstaff; check the account settings and organization options in your admin console first.
- For confirmation and specific guidance, see Hubstaff's FAQ: Hubstaff FAQ.
Cancel by contacting support or app stores
- You can request cancellation by emailing Hubstaff support at support@hubstaff.com (include organization name and billing details).
- Subscriptions purchased through Apple App Store or Google Play cannot be cancelled inside Hubstaff; cancel via your Apple ID settings or your Google account subscriptions.
- For notes about in-app purchases: see a third-party summary on cancellation flows: Postclic - Hubstaff cancellation.
What happens when you cancel
Access and feature changes
Cancelling or archiving an organization will stop subscription billing and deactivate paid features. Access to paid features and certain admin tools will end after cancellation.
Data and confirmation
Cancellation may remove or limit access to your organization data depending on Hubstaff's retention policies. You should receive a confirmation email after cancellation or an archive action is completed.
Will I get a refund?
30-day money-back guarantee
Hubstaff provides a 30-day money-back guarantee for first-time users who start a paid plan, subject to the organization being fully archived (or switched to Free) and the subscription marked inactive.
Check Hubstaff's FAQ for the guarantee details: Hubstaff FAQ.
Outside the 30-day window and discretion
- Refunds after 30 days are discretionary per Hubstaff's Terms of Service and are not guaranteed.
- Hubstaff's Terms state refunds are only given in specific situations where support deems it necessary; see the Terms: Hubstaff Terms.
Hubstaff plans and pricing
Overview of plans
Official Hubstaff pricing is published in USD. The table below lists the common plans and approximate Singapore dollar equivalents based on the provided data.
Notes on pricing
- Prices below are approximate conversions and may vary on your invoice due to exchange rates and regional pricing.
- Official prices and full feature lists are available on Hubstaff's pricing pages: Hubstaff pricing comparison.
| Plan | Price (USD) | Price (approx. SGD) | Period | Features (short) |
|---|---|---|---|---|
| Starter (monthly) | approx. USD 7.00 | approx. S$9.5 - 10.5 | Monthly | Time tracking, timesheets, activity levels, limited screenshots/app URL tracking, limited reports/payments |
| Starter (annual) | approx. USD 5.83 | approx. S$8 - 9 | Annual (effective monthly) | Same as Starter, with annual billing discount |
| Grow (monthly) | approx. USD 9.00 | approx. S$12 - 13 | Monthly | All Starter features plus reports, 1 integration, idle timeout, project budgets, work breaks, expenses |
| Grow (annual) | approx. USD 7.50 | approx. S$10 - 11 | Annual (effective monthly) | Same as Grow, with annual billing discount |
| Team (monthly) | approx. USD 12.00 | approx. S$16 - 17 | Monthly | All Grow features plus unlimited screenshots/app tracking, payroll/payments, scheduling, approvals, Insights |
| Team (annual) | approx. USD 10.00 | approx. S$13 - 14 | Annual (effective monthly) | Same as Team, with annual billing discount |
| Enterprise | USD 25.00 | approx. S$34 - 36 | Monthly (annual billing) | All Team features plus Locations, HIPAA/SOC-2 compliance, SSO, dedicated setup/support |
Your consumer rights in Singapore
General protections
Singapore law (for example, the Consumer Protection (Fair Trading) Act) protects consumers from unfair contract terms and misleading practices. This can be relevant for opaque billing or unclear refund statements.
Digital subscriptions and refunds
- There is no statutory cooling-off period specifically for digital subscription services in Singapore; Hubstaff's 30-day guarantee is a voluntary policy.
- When purchases are made through Apple or Google, refunds and cancellation procedures are governed by those platforms' policies, not Hubstaff's.
Customer experiences
Positive feedback
Many users praise Hubstaff for easy-to-use time tracking, straightforward setup and useful integrations. Review sites report that the interface and basic features are intuitive and beneficial for managing team time.
Negative feedback
Other feedback highlights problems with customer service, billing transparency and difficulty obtaining refunds. Trustpilot contains multiple reviews noting concerns about support and billing practices: Trustpilot - Hubstaff reviews.
Documentation checklist
Before contacting support
- Organization name and account owner email
- Invoice numbers or billing dates you want reviewed
- Proof of payment (receipts, bank statements if available)
When requesting a refund or cancellation
- Describe the desired outcome (cancel, refund, partial credit)
- Include timestamps or screenshots of billing issues where applicable
- Keep copies of all correspondence with Hubstaff support
Common mistakes
Assuming Hubstaff can cancel store purchases
A common error is contacting Hubstaff to cancel subscriptions bought through the Apple App Store or Google Play. These must be cancelled through your Apple ID or Google account subscription settings.
Not archiving the organization
Some users believe deleting users or stopping the app will stop billing. You must archive the organization or request cancellation to stop subscription charges. Failing to do so can result in continued billing.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds and where to manage subscriptions for Hubstaff.
Notes on interpretation
Entries reflect Hubstaff policies and common user reports; see linked Hubstaff pages for official details and up-to-date terms.
| Aspect | How it works | Where to manage | Refund likelihood |
|---|---|---|---|
| Web subscriptions | Cancel by archiving organization or emailing support | Hubstaff dashboard / support@hubstaff.com | 30-day guarantee for first-time users; otherwise discretionary |
| iOS App Store | No in-app cancellation via Hubstaff; use Apple account | Apple ID subscriptions (App Store) | Refunds subject to Apple policies |
| Google Play (Android) | Cancel via Google Play subscriptions; Hubstaff cannot cancel | Google account subscriptions | Refunds subject to Google Play policies |
After cancelling
What to check
After you cancel or archive, confirm you receive a cancellation confirmation email and that your organization subscription status is inactive in the dashboard.
Useful links
- Hubstaff FAQ: https://hubstaff.com/faq
- Hubstaff Terms of Service: https://hubstaff.com/terms
- Pricing overview: https://hubstaff.com/blog/hubstaff-pricing-plan-comparison/
- Hubstaff on the Singapore App Store: https://apps.apple.com/sg/app/hubstaff-time-tracker/id971894122
- Third-party cancellation summary: Postclic - Hubstaff cancellation
Address
Mailing address
Netsoft Holdings, LLC / Hubstaff
11650 Olio Road, Suite #1000‑193, Fishers, Indiana 46037, United States
Support contact
Email for cancellation and support requests: support@hubstaff.com
Always include your organization name and billing details when contacting support to speed up resolution.