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Instapage

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Instapage | Postclic
Instapage
help@instapage.com
Cancellation of Instapage contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Instapage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Instapage
help@instapage.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Instapage. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Instapage: Easy Method

What is Instapage

Overview

Instapage is a SaaS platform for building, optimising, and personalising landing pages without coding. It offers A/B testing, collaboration tools, and integrations to help marketers improve conversion rates.

Core capabilities

The platform includes page templates, analytics, server-side A/B testing on higher tiers, and enterprise features such as SSO and dedicated support. Plans and features are listed in Instapage's plans page.

How to cancel Instapage

Cancelling during the 14-day free trial (web)

If you are within the 14-day free trial, you can cancel directly from your account to avoid being charged.

  • Sign in to your Instapage account.
  • Go to My Account → Subscription → Cancel to end the trial.
  • After cancelling a trial: builder access remains free but published/live URLs require an active subscription.

Cancelling a paid subscription (web) and mobile apps

For paid web plans you must request cancellation by email from the account owner's registered email address.

  • Email help@instapage.com from the account owner’s registered email to request cancellation; the cancellation will take effect at the end of the current billing cycle.
  • Instapage’s help and terms do not provide specific documented app-store cancellation flows; if you subscribed via App Store or Google Play check those store receipts and account subscriptions, and contact Instapage support if store cancellation is unclear.

What happens when you cancel

Access and service timeline

If you cancel during the trial, you avoid charges and retain builder access but cannot keep live published pages without a subscription.

If you cancel a paid plan, your subscription remains active until the end of the current billing cycle; service typically continues until that date.

Data, pages and publishing

Your account data, pages, and assets generally remain in your account after cancellation, but live URLs and publishing may be disabled when the subscription expires.

To preserve content, export or copy any pages or data you need before the subscription ends or soon after cancellation.

Will I get a refund?

Trial-period refunds and charges

Instapage offers a 14-day free trial; if you cancel before the trial ends you should avoid being charged when billing would otherwise start.

Paid subscriptions and refund policy

The Terms of Service state fees are non-refundable except where a specific refund policy applies for certain online purchases; refunds are not guaranteed by default.

  • Some third-party reports indicate a limited 24-hour refund window after billing in certain cases, but this is not guaranteed by Instapage’s general Terms.
  • If you believe a refund is due, contact help@instapage.com to request review under their terms.

Instapage plans and pricing

Pricing summary

Instapage lists plans in USD on its public plans page. No public SGD pricing is shown; contact sales or check local app stores for regional pricing.

Plan details

Plan Price Period Features
Create US$99.00 / month (monthly); US$79.00 / month (annual) Monthly / Annual 15,000 unique visitors/month, unlimited pages, conversions, contacts; AI content; Instablocks; real-time collaboration
Optimize US$199 - 299 / month (monthly); US$159 - 239 / month (annual) Monthly / Annual All Create features + server-side A/B testing, multi-step forms, dynamic text replacement; up to 50,000 visitors
Convert (Enterprise) Custom pricing Custom Advanced enterprise features (heatmaps, AdMap®, global blocks, enterprise SSO, dedicated support)

Your consumer rights in Singapore

Refund and change-of-mind rules

Under Singapore practice, businesses are not legally required to give refunds simply because a customer changes their mind, unless the product is defective or misrepresented.

Refunds and cancellations should follow the merchant’s stated policy; unclear or misleading policies may be challenged.

Where to seek help

If you consider a policy misleading or unfair, you can seek recourse through consumer advice channels in Singapore.

For more information on consumer rights in Singapore, consult local consumer guidance resources and agencies.

Customer experiences

What users like

Many users praise Instapage for ease of use, speed, strong A/B testing, helpful customer support, and strong integrations.

These positive points are commonly reported by reviewers and platform review sites.

Common complaints

Common negative feedback includes concerns about pricing increases and perceived high cost without added features.

Other issues reported include occasional builder glitches (alignment, preview mismatches) and complaints about billing or renewal practices.

Documentation checklist

Before you request cancellation

  • Confirm the account owner’s registered email address (must be used to email help@instapage.com for paid cancellations).
  • Note your current billing period end date and any invoices or receipts.
  • Export or back up any pages, assets, or data you want to keep.

When contacting support

  • Include the account email, account name, and a clear statement requesting cancellation.
  • Attach any relevant receipts or billing details if requesting a refund or clarification.

Common mistakes

Failing to cancel from the correct email

A frequent mistake is sending a cancellation request from an email address that is not the account owner’s registered address.

Instapage requires the account-owner email for paid cancellations, so use the registered address to avoid delays.

Missing timing and trial end dates

Another common error is not checking the exact trial end or billing renewal date, which can cause unexpected charges.

Always verify the trial expiry or invoice date and cancel before those deadlines if you wish to avoid charges.

Comparative recap

Quick plan comparison

Plan Price (example) Period Main features Best for
Create US$99.00 / US$79.00 Monthly / Annual 15,000 visitors, unlimited pages, AI content, Instablocks Small teams and single campaigns
Optimize US$199 - 299 / US$159 - 239 Monthly / Annual All Create + server-side A/B testing, multi-step forms Optimisation-focused teams
Convert (Enterprise) Custom pricing Custom Enterprise tools, heatmaps, SSO, dedicated support Large organisations and enterprise use

Key takeaways

Create is the entry-level product with core page-building tools. Optimize adds advanced testing and conversion features. Convert is enterprise-focused and priced case-by-case.

After cancelling

Practical next steps

  • Save or export pages and assets you need before the subscription ends.
  • Confirm cancellation with a written reply or support confirmation and keep records of correspondence.

Helpful links and where to learn more

Address

Company address

Instapage (corporate contact): 500 Yale Ave N, Seattle, Washington, 98109 US.

Contact reminder

For cancellations and billing issues, email help@instapage.com from the account owner’s registered email and retain copies of all correspondence.

FAQ

To cancel your Instapage subscription during the 14-day free trial, sign in to your account, go to My Account → Subscription, and select Cancel. This will prevent any charges from occurring.

To cancel your paid Instapage subscription, you must email help@instapage.com from the account owner's registered email address. The cancellation will take effect at the end of the current billing cycle.

If you cancel your Instapage subscription, your account data and pages generally remain accessible, but live URLs will be disabled once the subscription expires. It's advisable to export any important content before cancellation.

Instapage's refund policy states that fees are non-refundable unless specified otherwise. If you cancel during the 14-day trial, you avoid charges, but for paid subscriptions, refunds are not guaranteed.

If you subscribed to Instapage via an app store, check your store receipts and account subscriptions for cancellation methods. If unclear, contact Instapage support for guidance.