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Cancel INVIDEO
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Invideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Invideo: Easy Method
What is Invideo
Service summary
Invideo is a cloud-based video creation platform that lets users produce videos using templates, stock assets and simple editing tools.
It is offered as a subscription service with web-managed plans and mobile in-app purchases on iOS and Android.
Who uses it
Typical users include marketers, social creators and small teams needing quick video production without complex editing software.
Plans and billing differ by platform (web, App Store, Google Play), so cancellation steps and refund rules vary accordingly.
How to cancel Invideo
Web (Invideo-managed) cancellation
- Log in to your Invideo account on the website.
- Click your profile, go to "Subscription", click "Cancel".
- Confirm by selecting "Yes, cancel".
iOS (App Store) cancellation
- Open the App Store on your iPhone/iPad and tap your profile.
- Go to Subscriptions and cancel the Invideo subscription there.
- Invideo cannot cancel App Store subscriptions for you - Apple manages billing and refunds.
Android (Google Play) cancellation
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select the Invideo subscription and choose Cancel subscription.
- Invideo cannot cancel Google Play subscriptions; Google handles billing and refunds.
What happens when you cancel
Access and service level
If you cancel a web-managed subscription, access continues until the end of your current billing cycle.
After the billing period ends, the account downgrades to Invideo's free plan and paid features are disabled.
Data and projects
Your projects and uploads are typically retained in your account, but some paid features will be restricted after downgrade.
Export any important files before the end of your paid period if you need guaranteed local copies.
Will I get a refund?
Web (Invideo-managed) refund policy
- Refunds are available within 7 days of purchase or renewal only if the subscription was not used.
- "Not used" means no videos or assets were generated or downloaded on that subscription.
- No prorated or partial refunds; credits are non-refundable and non-transferrable.
- Approved refunds typically take about 5 - 10 business days to process.
Mobile app refunds (iOS and Android)
- iOS refunds must be requested via Apple; Apple decides outcome and timeline - Invideo cannot control it.
- Android (Google Play) refunds are handled through Google Play's refund process and policies.
Invideo plans and pricing
Overview of listed plans
The table below lists pricing items from verified sources for web and App Store offerings relevant to Singapore.
Web prices were converted from USD to SGD at the referenced rate; App Store prices are shown in SGD as listed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (App Store) | S$14.98 | One-time in-app purchase (likely monthly) | Basic tier access on iOS app |
| Plus (App Store) | S$34.98 | One-time in-app purchase | Plus plan via iOS app |
| Plus + Generative mini pack (App Store) | S$49.98 | One-time in-app purchase | Plus bundle with Generative mini pack |
| Max (App Store) | S$89.98 | One-time in-app purchase | Max plan via iOS app |
| Generative (App Store) | S$179.98 | One-time in-app purchase | Generative plan via iOS app |
| Plus (Web, InVideo AI official) | ≈ S$44.17/month | Monthly | Plus plan as per official web pricing |
| Max (Web, InVideo AI official) | ≈ S$75.72/month | Monthly | Max plan as per official web pricing |
| Generative (Web, InVideo AI official) | ≈ S$151.44/month | Monthly | Generative plan as per official web pricing |
| Team (Web, InVideo AI official) | ≈ S$1,260.74/month | Monthly | Team plan as per official web pricing |
| Basic (Web, invideoAI.net) | ≈ S$14.53/month | Monthly | Basic tier for AI video/image generation |
| Pro (Web, invideoAI.net) | ≈ S$39.76/month | Monthly | Pro tier for AI creation |
| Max (Web, invideoAI.net) | ≈ S$75.72/month | Monthly | Max tier for AI creation |
Your consumer rights in Singapore
Cooling-off and statutory rights
Singapore's Consumer Protection (Fair Trading) Act provides a 5-business-day cooling-off for certain direct sales contracts only.
Digital services like Invideo are generally not covered by a mandatory cooling-off right in Singapore.
How Invideo's policy compares
Invideo's 7-day refund window for unused subscriptions is a voluntary business term and is more generous than statutory requirements for digital services.
However, refunds remain limited by the terms above (unused only, no prorated refunds); mobile platform refunds follow Apple/Google policies.
Customer experiences
Common negative feedback
Some users report unexpected depletion of credits without clear prompts, causing surprise charges or lost value.
Other complaints note product performance sometimes falling short and frequent prompts to upgrade or buy add-ons for promised results.
What users do well
Many users mitigate risk by testing features on short or trial plans before committing to larger purchases.
Keeping receipts/screenshots and tracking usage helps when requesting refunds or disputing charges through the correct billing platform.
Documentation checklist
Before contacting support
- Account email and username used with Invideo.
- Order ID, invoice number or receipt for the subscription charge.
- Subscription renewal date and billing platform (Web, Apple, Google).
Evidence to include when requesting a refund
- Screenshots showing no videos/assets were generated or downloaded (if claiming "unused").
- Payment confirmation or App Store / Google Play receipt screenshot.
- Short explanation of the issue and desired resolution (refund, downgrade, or credit).
Common mistakes
Cancelling on the wrong platform
Many users cancel on the Invideo website while their subscription is billed through Apple or Google Play.
If billed by Apple/Google you must cancel via their subscription settings, otherwise charges will continue.
Assuming automatic refunds or prorations
Assuming a prorated refund or an automatic cooling-off period can lead to disappointment - Invideo’s web refunds are limited and mobile refunds follow Apple/Google rules.
Also, failing to export work before downgrade can leave you without local copies when paid features are removed.
Comparative recap
Quick platform comparison
The table below summarizes cancellation and refund responsibilities per platform to help you act on the correct channel.
| Platform | How to cancel | Refunds available? | Access after cancel | Notes |
|---|---|---|---|---|
| Web (Invideo-managed) | Cancel via account > Profile > Subscription > Cancel | Yes - within 7 days if unused; no prorated refunds | Access continues until end of billing cycle, then downgrade to free | Refunds processed ~5 - 10 business days if approved |
| iOS (App Store) | Cancel via Apple ID Subscriptions in the App Store | Request via Apple; subject to Apple's policies and decision | Managed by Apple; follow App Store subscription status | Invideo cannot cancel or override App Store billing |
| Android (Google Play) | Cancel via Google Play > Subscriptions in Play Store | Request via Google Play; subject to Google Play policies | Managed by Google; follow Play Store subscription status | Invideo cannot cancel or override Google Play billing |
After cancelling
Practical next steps
Export any important projects or assets while you still have paid access to ensure nothing is lost after downgrade.
Confirm the cancellation by checking your subscription status in the same place you cancelled (web, App Store, or Google Play).
Useful links
- Invideo AI - official pricing
- Invideo on the App Store (SG)
- Third‑party pricing explainer
- USD→SGD rate reference
Address
Registered correspondence address
For postal correspondence related to subscriptions or formal notices, use:
9 Raffles Place #15‑06, Republic Plaza, Singapore 048619.
Notes on alternative addresses
Company records may show other historical or alternate addresses, but the Raffles Place address is recommended for cancellation correspondence in Singapore.
If you send formal notices, include your account details, order/invoice numbers and a clear statement of the requested outcome.