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I hereby notify you of my decision to terminate the contract relating to the Jenni Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jenni Ai: Easy Method
What is Jenni Ai
Overview
Jenni AI is an AI writing assistant that helps users generate and refine text, format citations, and work with documents such as PDFs. It is a cloud-based service accessed via web and mobile apps.
Core features
Key capabilities include autocomplete suggestions, citation formatting, PDF chat, and general writing assistance to speed up workflows.
How to cancel Jenni Ai
Cancel via Web (Jenni account)
- Log into your Jenni AI account on the web.
- Go to Billing in your account settings.
- Choose Cancel Subscription to stop auto‑renewal; access remains until the end of your current term.
- Ensure the subscription you cancel matches the payment source (web) for the change to be effective.
Cancel via mobile platforms
- Apple App Store (iOS): Open the App Store, tap your Apple ID, go to Subscriptions, and manage/cancel your Jenni subscription. Refunds and billing are handled by Apple.
- Google Play Store (Android): Open Google Play Store → Payments & Subscriptions → Subscriptions → select Jenni → Cancel. Google handles billing and refund requests.
What happens when you cancel
Access after cancellation
Cancelling stops future auto‑renewals but typically leaves your account active until the end of the paid period. You can continue to use paid features until that expiry date.
Data and account status
Your account data and documents generally remain available after cancellation according to Jenni’s account policies. Export or back up important work before the subscription term ends.
Will I get a refund?
General refund policy
In most locations Jenni AI states subscriptions are non‑refundable unless required by local law. Expect refunds to be exceptional rather than automatic.
Exceptions and platform rules
- European Union: there is a statutory 14‑day right to cancel and obtain a refund for Paid Account subscriptions (signup, upgrade, or renewal) where applicable.
- App Store / Google Play purchases: refunds are governed by Apple’s or Google’s refund policies and processes.
- Bug or product error: Jenni may consider refunds if you schedule a support call and demonstrate a defect or reproducible issue.
- User reports: some users have reported a discretionary short grace period (around 7 days) in practice, but this is not a formal guarantee.
Jenni Ai plans and pricing
Where to check current pricing
Official, up‑to‑date plan details and pricing are published on Jenni’s website. Always verify prices there for your region.
See the official pricing page for current plan names and the latest information.
Notes about local pricing
Jenni’s public site lists prices in USD; local SGD prices may be shown inside the app or at checkout but are not published as official SGD rates on the website.
Your consumer rights in Singapore
General protections
Singapore consumers may have protections under the Consumer Protection (Fair Trading) Act and related regulations for unfair contract terms or misleading practices.
Practical steps
- Review transaction records and terms of service to identify any unfair terms.
- If you believe an unfair practice occurred, keep receipts, correspondence, and screenshots for any complaint.
- Contact Jenni support first; escalate to the Consumers Association of Singapore (CASE) if needed under local procedures.
Customer experiences
Positive feedback
Many users report that Jenni speeds up academic writing, helps with citation formatting, and offers valuable features like PDF chat and autocomplete.
Negative feedback
Some users report recurring auto‑renewal issues, difficulties obtaining refunds, occasional UI glitches, and inaccuracies in outputs such as citation errors.
Documentation checklist
Essential items to prepare
- Account email and username used for the Jenni subscription.
- Transaction ID, invoice or receipt for the purchase or renewal.
- Billing method (web, Apple ID, or Google Play) and payment date.
Supporting evidence
- Screenshots of your subscription page and billing history.
- Copies of correspondence with support and any case/ticket numbers.
- If requesting a refund for a bug, records demonstrating the issue (screenshots, a short video, or a scheduled support call confirmation).
Common mistakes
Mixing cancellation platforms
Many users try to cancel in the web dashboard when the subscription was purchased via Apple or Google. Only cancelling in the original billing platform stops that provider’s auto‑renewal.
Assuming refund entitlement
Assuming you will automatically receive a refund after cancelling is a common error. Jenni’s policy is generally non‑refundable except where law or demonstrated bugs apply.
Comparative recap
| Platform | Cancellation method | Refund handling | Access after cancel | Period |
|---|---|---|---|---|
| Web (Jenni account) | Log into Jenni → Billing → Cancel Subscription | Handled by Jenni; generally non‑refundable except legal rights or bug exceptions | Access until end of current term | Varies |
| Apple App Store (iOS) | Manage via Apple ID → Subscriptions in App Store | Refunds governed by Apple’s policies | Access until Apple’s subscription expiry | Varies |
| Google Play Store (Android) | Google Play → Payments & Subscriptions → Subscriptions → Cancel | Refunds governed by Google Play policies | Access until Google Play subscription expiry | Varies |
After cancelling
Follow-up actions
Confirm you received a cancellation confirmation email or on‑screen confirmation from the platform used to pay. Save that confirmation for your records.
Helpful links
Check Jenni’s official help and pricing pages for details and next steps:
Address
Company headquarters
Jenni AI corporate address listed in filings: 300 Delaware Avenue, Suite 210‑A, Wilmington, DE 19801, United States.
Contacting support
For billing or refund inquiries, use in‑app support or the official help pages linked above. If your purchase was through Apple or Google, contact the respective platform for billing disputes.