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Cancel JIRA
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Jira service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Jira: Easy Method
What is Jira
Overview
Jira is a cloud-based project management and issue-tracking platform designed for software development and cross-functional teams.
It supports customizable workflows, Agile boards, reporting, and integrations with tools such as Confluence and Bitbucket.
Key uses
Teams use Jira to plan sprints, track issues, manage releases, and automate routine tasks.
It scales from small teams (free tier) to large enterprises with centralized controls and SLAs.
How to cancel Jira
Cancel via App Store (iOS)
- Open device Settings.
- Tap your Apple ID.
- Go to Subscriptions, find the Jira subscription, and cancel.
- Apple handles billing and refunds per Apple’s policies.
Cancel via Google Play (Android)
- Open the Play Store app.
- Open Menu > Subscriptions.
- Locate the Jira subscription and cancel.
- Google handles billing and refunds per Google Play policies.
Cancel via Web (Atlassian Cloud)
- Sign in as an organization/site admin at admin.atlassian.com.
- Go to Billing > Subscriptions > Manage > More actions > Cancel subscription.
- If immediate cancellation or special billing handling is needed, contact Atlassian billing or customer advocacy.
What happens when you cancel
Access and service
Access commonly continues until the end of the current billing cycle for web (cloud) subscriptions.
Immediate changes to access may require contacting Atlassian billing or support for exceptions.
Data and retention
Your site data typically remains available until the account is closed or deleted per Atlassian’s retention policies.
Export important data (projects, issues, attachments) before cancellation if you need ongoing access offline.
Renewals and billing
Automatic renewals stop after cancellation; verify the next invoice date in Billing to confirm timing.
For App Store or Play Store purchases, cancellations and renewals are controlled by Apple/Google billing systems.
Will I get a refund?
Web (Cloud) refund rules
Annual web (cloud) subscriptions can be refunded if requested within 30 days of payment.
Monthly web (cloud) subscriptions may be eligible for refund if requested within the first paid month (immediately after a trial ends).
Exceptions and general terms
- Under the Atlassian Customer Agreement, fees are non-refundable unless explicitly stated.
- Termination for convenience typically does not entitle you to a refund unless specifically provided in the agreement.
App Store and Play Store purchases
Purchases via Apple App Store or Google Play are billed by Apple/Google; refund and cancellation policies follow their respective procedures.
Contact Apple or Google directly for refunds when subscriptions were purchased through their stores.
Jira plans and pricing
Pricing summary
Below are common plans and approximate Singapore-dollar pricing from available sources and estimates.
Jira is billed in USD globally; local charges depend on the exchange rate used at the time of billing.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Free | S$0.00 | monthly | Up to 10 users, core project management features |
| Standard (Cloud) | S$11.43 per user/month (approx.) | monthly | Project roles & permissions, audit logs, 250GB storage, business-hour support |
| Standard (Cloud) | S$9.20 - 10.10 per user/month (approx.) | annual | Same as Standard; discounted rate when billed annually |
| Premium (Cloud) | S$23.11 per user/month (approx.) | monthly | Advanced roadmaps, sandbox & release tracks, unlimited storage, 24/7 support |
| Premium (Cloud) | S$17.90 per user/month (approx.) | annual | Same as Premium; discounted rate when billed annually |
| Enterprise (Cloud) | Contact Sales (custom USD-based pricing) | Variable | Enterprise-grade features, high uptime SLA, centralized control |
Your consumer rights in Singapore
Local refund windows
For web (cloud) subscriptions, you generally have a 30-day window for annual plans to request refunds.
For monthly web plans, refunds may be requested during the first paid month (immediately after trial ends).
Agreement terms
Under Atlassian’s Customer Agreement, termination for convenience usually does not provide refunds unless explicitly specified.
Always check the contract or purchase terms that applied when you subscribed for specific entitlements.
Seeking recourse
If you believe a billing or refund decision is incorrect, contact Atlassian support or billing as the first step.
For App Store or Play Store purchases, contact Apple or Google for billing disputes per their processes.
Customer experiences
Positive feedback
- Highly customizable workflows and strong integrations (Confluence, Bitbucket, Slack).
- Scalable for small and large teams, excellent reporting, and strong Agile support.
- Ease of setup for help desks, free tier for small teams, perceived good value by many users.
Negative feedback
- Steep learning curve and complex UI for new or non-technical users.
- Performance can degrade in very large projects - slow loading and sluggish interfaces reported.
- Pricing for larger teams and perceived billing rigidity or refund inflexibility have frustrated some users.
Documentation checklist
Before you cancel
- Export projects, issues, attachments, and custom field configurations.
- Record current billing period and next invoice date from admin.atlassian.com.
- Confirm whether your subscription was purchased via Apple/Google or directly from Atlassian.
Proof and support
- Save invoices, payment receipts, and subscription confirmation emails.
- Gather account admin contact details and any relevant support ticket numbers.
Common mistakes
Example: Cancelling the wrong place
Users sometimes cancel a subscription in the Atlassian admin console when it was bought via the App Store or Play Store.
This leads to continued billing by Apple/Google. Verify purchase source before cancelling to avoid this error.
Example: Missing data exports
Another common issue is not exporting attachments or custom reports before cancellation, which can cause data access loss.
Always perform exports and verify downloads prior to finalising cancellation.
Comparative recap
Quick comparison
The table below highlights core differences to help decide which plan to keep, downgrade to, or cancel.
Prices are approximate and shown in Singapore dollars where available.
| Plan | Price (S$) | Period | Best for |
|---|---|---|---|
| Free | S$0.00 | monthly | Very small teams or trial usage |
| Standard | S$11.43 / S$9.20 - 10.10 | monthly / annual | Small-to-medium teams needing basic admin controls |
| Premium | S$23.11 / S$17.90 | monthly / annual | Growing teams requiring advanced roadmaps and 24/7 support |
| Enterprise | Contact Sales | Variable | Large organisations needing centralized control and SLA |
After cancelling
Immediate steps
Export any remaining data and revoke API tokens or integrations you no longer need.
Confirm cancellation in the billing console or with Apple/Google, and keep confirmation emails.
Useful links
- Cancellation guide (Postclic)
- Atlassian community discussion on cancellation
- Jira pricing overview for Singapore (Wise)
Address
Local office (registered)
Atlassian Pte. Ltd., South Beach Tower address as registered in public filings.
Postal address
38 Beach Road, South Beach Tower #23‑11, Singapore 189767