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I hereby notify you of my decision to terminate the contract relating to the Kaiber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kaiber: Easy Method
What is Kaiber
Overview
Kaiber is a SaaS platform that helps users create AI-generated videos from text and images. It offers credit packs, tiered plans, and a Superstudio subscription for heavier usage.
Where it’s used
Users access Kaiber via the Kaiber website, iOS App Store in-app purchases, or Google Play on Android. Billing and support processes can differ depending on the purchase channel.
How to cancel Kaiber
Cancel via App Store (iOS)
- Open iPhone/iPad Settings → tap your name → Subscriptions → select Kaiber → tap "Cancel Subscription".
- Kaiber cannot cancel App Store subscriptions for you; cancellation and refund requests must go through Apple.
- For the App Store listing see Kaiber on the App Store.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Subscriptions → select Kaiber → tap "Cancel subscription".
- Google controls refunds and cancellations for Play subscriptions; contact Google Play support for disputes.
Cancel via Kaiber website (Web)
- Log into your Kaiber account → tap the profile icon (bottom left) → Account → My Plan → Cancel plan.
- Web cancellations are handled by Kaiber and take effect per the billing cycle; see Kaiber help for details.
- Official help: Understanding subscriptions and pricing.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, access typically remains until the end of the current billing period. You can continue using paid features until that date.
Renewal and billing
Auto-renewal stops after cancellation for the channel you cancelled on. For app-store purchases, the store manages the renewal.
Data and account
Cancelling a plan usually does not delete your Kaiber account or created content immediately. Export any important projects before your access ends.
Will I get a refund?
App Store & Google Play purchases
- Refunds for in-app purchases must be requested via Apple or Google; Kaiber cannot issue direct refunds for those purchases.
- Contact Apple or Google Play support if you believe a charge was incorrect or unauthorized.
Web payments and discretionary refunds
- For web payments (Stripe, Mercado Pago, etc.), you may request cancellation or refund via "My Account" or by emailing Kaiber support.
- Kaiber typically responds in 2 - 5 business days. Refunds for web payments are discretionary and not guaranteed.
General policy and timelines
- No refunds are generally provided for cancellations before the next billing cycle except in exceptional circumstances.
- Refund processing typically takes about 3 - 7 business days depending on the payment method.
Kaiber plans and pricing
What’s listed
The table below lists plans, one‑time packs, trial options, and Superstudio subscription conversions in SGD as provided.
How to read the table
The Period column uses monthly for monthly and annual for annual-equivalent plans where applicable. One-time purchases are labeled "One-time".
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Explorer (iOS In‑App) | S$6.98 | One-time | Entry tier or 300‑credit pack via App Store |
| 1,000 Credits (iOS) | S$19.98 | One-time | Credit pack via App Store |
| Pro (iOS One‑time) | S$19.98 | One-time | Pro access via App Store |
| 3,500 Credits (iOS) | S$69.98 | One-time | Credit pack via App Store |
| 20,000 Credits (iOS) | S$349.98 | One-time | Large credit pack via App Store |
| Artist (iOS One‑time) | S$39.98 | One-time | Artist tier via App Store |
| Artist (iOS Annual‑like) | S$399.98 | One-time | Artist tier via App Store (annual equivalent) |
| Pro (iOS Annual‑like) | S$179.98 | One-time | Pro tier via App Store (annual equivalent) |
| Creator Monthly (Superstudio) | S$36.70 | monthly | 1,400 credits/month, full features, commercial use |
| Creator Annual (Superstudio) | S$29.45 | annual | 16,800 credits/year, full features, commercial use |
| Pro Monthly (Superstudio) | S$189.05 | monthly | 7,500 credits/month, unlimited canvases/generations |
| Pro Annual (Superstudio) | S$151.10 | annual | 90,000 credits/year, studio pro features |
| Day Pass | S$10.14 | One-time | 24‑hour full access, 500 credits |
| 5‑Day Trial | S$6.34 | One-time | Full Creator access, 300 credits, auto‑converts |
| Mini Pack (300 credits) | S$6.34 | One-time | Credit pack (pay‑as‑you‑go) |
| Small Pack (1,000 credits) | S$19.01 | One-time | Credit pack |
| Big Pack (3,500 credits) | S$63.35 | One-time | Credit pack |
| Super Pack (20,000 credits) | S$317.50 | One-time | Credit pack |
Your consumer rights in Singapore
Disputing incorrect charges
If you are billed incorrectly or without authorization, you may dispute the charge with your bank or card issuer. Banks can reverse or investigate unauthorized transactions.
Filing complaints and preserving evidence
You may lodge complaints with relevant consumer authorities in Singapore if needed. Preserve documentation - receipts, screenshots of cancellations, and support correspondence - to support any claim.
Customer experiences
Positive feedback
- Users praise high-quality image-to-video generation and an intuitive interface (Trustpilot).
- Support agents (for example, an agent named "Phil") receive compliments for being helpful and responsive.
Negative feedback
- Common complaints include unexpected charges after trials, difficulty cancelling, and refund denials (Trustpilot).
- Some users reported unprofessional or defensive replies from support in certain cases.
Documentation checklist
Essential receipts
- Payment receipts or bank/card statements showing the charge.
- Store receipts for App Store or Google Play purchases.
Cancellation proof
- Screenshots of subscription settings showing cancellation confirmation.
- Email or in-app messages from Kaiber or the app store confirming cancellation.
Common mistakes
Assuming Kaiber can cancel app-store subscriptions
Users often contact Kaiber expecting account teams to cancel App Store or Google Play subscriptions. The stores control those subscriptions and refunds.
Always cancel directly through Apple or Google Play to stop renewals for in-app purchases.
Not saving evidence
Another frequent error is not keeping confirmation screenshots or emails. Missing documentation makes disputes with banks or consumer authorities harder.
Save receipts and cancellation screens immediately after you cancel.
Comparative recap
Channel comparison
The table below compares cancellation steps, who handles refunds, and the typical period labeling for each channel.
How to read this recap
Use this to decide where to cancel and who to contact about refunds. Period labels use monthly or annual where applicable.
| Channel | How to cancel | Refunds handled by | Period |
|---|---|---|---|
| App Store (iOS) | Settings → Subscriptions → select Kaiber → Cancel Subscription | Apple | Varies (One-time / monthly) |
| Google Play (Android) | Google Play Store → Subscriptions → select Kaiber → Cancel subscription | Varies (One-time / monthly) | |
| Web (Kaiber website) | Account → My Plan → Cancel plan (logged-in Kaiber account) | Kaiber (web payments) | Varies (One-time / monthly / annual) |
After cancelling
Follow-up actions
- Keep cancellation confirmation screenshots and any email confirmations until billing stops.
- Check your next bank or card statement to confirm the subscription did not renew.
Helpful links
- Kaiber help: Understanding subscriptions and pricing
- Kaiber on the App Store
- Third-party cancellation guide (Postclic)
- User reviews (Trustpilot)
Address
Corporate address
Kaiber (referenced as Kyber Corp.) - 448 S. Pasadena Avenue, Pasadena, California 91105, United States.
Support and legal
For billing disputes or legal questions, use the Kaiber help pages above and preserve all related documentation before escalating to payment providers or consumer authorities.