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Cancel KAJABI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Kajabi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kajabi: Easy Method
What is Kajabi
Overview
Kajabi is a subscription-based SaaS platform for creators to build, market, and sell online courses, memberships, and digital products.
It combines website building, course delivery, email marketing, and sales funnels into a single service aimed at knowledge businesses.
Primary uses
Creators use Kajabi to host lessons, manage members, accept payments, and automate marketing workflows.
The platform operates on recurring subscriptions and offers optional add-ons such as Branded Mobile Apps.
How to cancel Kajabi
Cancel via Kajabi website (web subscription)
- Sign in to your Kajabi account.
- Go to Account Settings → Subscription & Billing → Change Plan.
- Select "Cancel subscription" and confirm; access continues until the end of your current billing or trial period.
Cancel mobile app subscriptions and add-ons
- App subscriptions purchased through the Apple App Store or Google Play must be cancelled in the respective store; Kajabi cannot cancel these directly.
- The Branded App add-on renews automatically but may be cancelled at any time; it remains active until the end of the current billing cycle.
What happens when you cancel
Access and billing
When you cancel, your paid access typically remains active until the end of your current billing or trial period.
Automatic renewals stop at the end of that period so you will not be billed again unless you re-subscribe.
Data and content
Your site, courses, and content remain on Kajabi while your account is active; after access ends, you may lose the ability to manage or view some content.
Export any data or downloads you need before the subscription or trial expires to avoid losing access.
Will I get a refund?
Web checkout refund policy
Refunds are at Kajabi’s discretion. No refunds are available after 30 days from payment in most cases.
Initial setup fees or prorated amounts may be refunded within 30 days at Kajabi’s discretion; templates are non-refundable once downloaded.
In-app purchases and templates
Refunds for in-app purchases must be requested through Apple or Google Play; if the store issues a refund, Kajabi’s system will revoke access automatically (Apple) or via a purchase token (Google).
Template purchases are final; there are no refunds, exchanges, or cancellations once a download is granted.
Kajabi plans and pricing
Where to check prices
Pricing and plan details change; always check Kajabi’s official website for the most current plans and features.
Do not rely on third-party summaries for exact prices or plan inclusions; consult the official Kajabi site before purchasing.
Choosing a plan
Select a plan based on the features you need (courses, members, automations, apps); consider trials or monthly billing if you want short-term flexibility.
If you use mobile app add-ons, note they may be billed separately and have distinct cancellation terms.
Your consumer rights in Singapore
Legal context
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), digital services do not automatically have statutory cooling-off periods unless specifically offered.
Kajabi’s stated "no refunds after 30 days" policy can still apply to Singapore customers unless otherwise specified in the contract.
Seeking redress
If you believe a term is unfair or you were subject to misleading practices, you can seek assistance from CASE (Consumers Association of Singapore) for cross-border complaints.
Note that Kajabi is not Singapore-based; cross-border enforcement may be limited, but CASE can mediate and advise on unfair contract terms and dispute steps.
Customer experiences
Positive feedback
Many users praise Kajabi as an all-in-one platform with intuitive tools for websites, courses, email, memberships, and funnels.
Users commonly cite ease of use and a comprehensive feature set that supports online learning businesses effectively.
Negative feedback
Common complaints include slow or unhelpful customer support, reports of automated or AI-driven responses, and difficulty obtaining specific human assistance.
Other issues reported are occasional functional limitations (subtitles, community features), complexity from many options, and cost concerns for smaller creators.
Documentation checklist
Essentials to collect before cancelling
- Account email and username used for the Kajabi account.
- Payment receipts, billing dates, and order numbers for the subscription or add-ons.
- Screenshots of your Subscription & Billing page showing plan and next billing date.
In-app and template specific items
- App store receipts (Apple or Google) for subscriptions bought in-app.
- Proof of template download date if disputing a template purchase.
- Any correspondence with Kajabi support related to refunds or cancellations.
Common mistakes
Assuming the platform cancels app store subscriptions
Users sometimes cancel via Kajabi’s website but forget to cancel the Apple/Google subscription; the store subscription continues and will keep charging.
Always check and cancel the purchase in the App Store or Google Play if that’s where you subscribed.
Expecting automatic refunds or missing evidence
Expecting an automatic refund after cancellation can lead to surprise charges - refunds are discretionary and usually limited to 30 days.
Not keeping receipts or screenshots can make a dispute with Kajabi or app stores more difficult; preserve evidence before cancelling.
Comparative recap
Quick comparison of common cancellation and refund points
| Feature | Period | Kajabi | Notes |
|---|---|---|---|
| Cancellation method | One-time | Cancel in Account Settings on Kajabi website for web subscriptions | App subscriptions must be cancelled in Apple/Google stores |
| Access after cancelling | Remaining term | Access continues until end of current billing or trial period | Branded App add-on remains active until billing cycle ends |
| Refund window | 30 days | Refunds discretionary; typically not available after 30 days | Templates non-refundable after download |
| In-app refund handling | Varies | Refunds handled by Apple/Google; Kajabi revokes access when notified | Apple revokes access automatically; Google uses purchase tokens |
After cancelling
Useful next steps
Export any content, member lists, and reports you need before your access ends to avoid data loss.
Retain receipts and correspondence for future reference or dispute resolution.
Where to get more help
For country-specific guidance and resources for Kajabi in Singapore, you can consult a local guide here:
Kajabi for Singapore (external guide)
Address
Corporate headquarters
Kajabi, 17100 Laguna Canyon Road, Suite 100, Irvine, CA 92603, United States.
Use this address for formal correspondence; check Kajabi’s official site for any updated contact details.
Mailing and support notes
For billing disputes, include your account email, receipt numbers, and a clear explanation of the request.
For in-app issues, contact the relevant app store (Apple or Google Play) with the app store receipt and transaction ID.