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Cancel KARTRA
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Kartra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kartra: Easy Method
What is Kartra
Overview
Kartra is an all-in-one SaaS platform for online marketing, sales funnels, email campaigns, membership sites and related business automation.
The platform combines multiple tools into one interface to reduce the need for separate services and integrations.
Core purpose
Kartra is designed for entrepreneurs and small-to-medium businesses who want integrated marketing and sales functionality.
It provides hosting, automation, payments, and analytics aimed at simplifying online business operations.
How to cancel Kartra
Cancel a web subscription (directly in Kartra)
- Sign in to your Kartra account and open the Billing page.
- Choose “Cancel subscription” and select either instant cancellation or cancellation effective from the next rebill date.
- If you choose cancellation effective next rebill date, you keep access until the end of the current billing cycle.
- Reference: Kartra support - Cancel my subscription.
Cancel App Store / Google Play subscriptions
- If you subscribed via Apple App Store or Google Play, cancel through your App Store or Google Play account settings.
- Kartra cannot process cancellations or refunds for subscriptions purchased through those stores.
- See third-party guidance: Postclic - Kartra cancellation notes.
Timing and support-assisted cancellation
- For direct web subscriptions, submit cancellation at least 10 days before the next invoice to avoid automatic renewal.
- You can cancel through the self-service Billing portal or contact Kartra support - but follow the 10-day rule when asking support to cancel.
What happens when you cancel
Access after cancellation
If you choose a cancellation effective from the next rebill date, your account remains active until the end of the current billing cycle.
If you select instant cancellation, service access ends immediately and you may lose access to hosted content and tools.
Billing and renewals
Cancellations prevent future renewals but will not retroactively stop charges already processed before the cancellation date.
Make sure to cancel at least 10 days before the next invoice date for direct subscriptions to avoid an unwanted renewal.
Data and exports
Kartra-hosted data (funnels, contacts, files) can become inaccessible after cancellation or account closure.
Export and back up important data before cancelling to avoid permanent loss.
Will I get a refund?
30-day money-back guarantee (web subscriptions)
New web subscriptions are eligible for a 30-day money-back guarantee on the first payment only.
Refund requests must be made within 30 days of subscription commencement; renewals, trials, overages and partial periods are excluded.
App Store / Google Play refunds
- Refunds for subscriptions purchased via Apple App Store or Google Play follow Apple’s or Google’s policies.
- Kartra does not control or process refunds for purchases through those stores.
- See guidance: Postclic - App Store/Play refunds.
Downloadable digital products and other exceptions
For immediately accessible downloadable products, sales are generally final once content is accessed.
Limited regional consumer rights (e.g., EU/UK cooling-off in some cases) do not necessarily apply - check specific product terms before purchase.
Kartra plans and pricing
Pricing overview
The table below lists the approximate Singapore Dollar (SGD) equivalents for Kartra plans using a conversion reference.
Prices are approximate; check current billing information during purchase for exact amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Essentials | S$79.65 (approx.) | monthly | Core features, 500 contacts, 10,000 emails/month, 5% transaction fees, 1 custom domain |
| Essentials (Annual) | S$70.20 (approx./mo) | annual | Same as Essentials, billed yearly with ~22% savings |
| Starter | S$160.65 (approx.) | monthly | Webinars, unlimited emails & SMS, 0% transaction fees, unlimited pages/products, video hosting |
| Starter (Annual) | S$133.65 (approx./mo) | annual | Same as Starter, with billing discount |
| Growth | S$309.15 (approx.) | monthly | Advanced tools: funnel simulation, webinars (300 attendees), affiliate management, helpdesk |
| Growth (Annual) | S$255.15 (approx./mo) | annual | Same as Growth, with billing discount |
| Professional | S$741.15 (approx.) | monthly | All Growth features plus real-time funnel analytics, 5 custom domains, help desk live chat |
| Professional (Annual) | S$579.15 (approx./mo) | annual | Same as Professional, with billing discount |
Your consumer rights in Singapore
General guidance
Singapore consumer protection does not automatically provide a 14-day cooling-off for digital services unless specifically stated in the seller’s terms.
Kartra’s terms explicitly provide a 30-day refund window for new web subscriptions, which is contractual rather than a statutory cooling-off right.
App Store / Google Play purchases
For purchases made through Apple or Google, follow those stores’ cancellation and refund procedures; Kartra cannot intervene in those cases.
Keep records of store transactions and refund requests when dealing with App Store/Play support.
Practical tips for Singapore users
- Make cancellation requests early - Kartra requests at least 10 days’ notice before the next invoice for direct subscriptions.
- Export and back up data before cancelling to prevent loss of funnels, contacts, and hosted content.
- Keep screenshots and confirmation emails when requesting refunds or cancellation via support.
Customer experiences
Positive feedback
Many users praise Kartra as a time-saving all-in-one platform that consolidates multiple marketing tools and provides good value.
Positive points often cited include integrated funnels, email, membership hosting and centralized management.
Negative feedback
Common complaints include performance issues such as slow loading, glitches in the page builder, and clunky membership interfaces.
Users also report slow or limited customer support and challenges when trying to cancel or migrate away from the platform.
Balanced takeaway
Kartra can be a strong fit for users who prioritise integration over best-of-breed point solutions, but prospective users should test features and plan export/exit strategies.
Review trial experiences, support responsiveness, and backup procedures before committing to long-term plans.
Documentation checklist
What to gather before cancelling
- Account billing history and next invoice date.
- Exported copies of funnels, membership content, contact lists and files.
- Confirmation screenshots or emails of cancellation requests and any support correspondence.
Support and refund documentation
- Proof of first payment date for 30-day refund eligibility.
- Store receipts for App Store or Google Play purchases (if applicable).
- Any terms or product-specific licences that affect refundability (downloadable products, courses).
Common mistakes
Missing the cancellation window
Waiting until a few days before renewal can lead to unwanted charges; Kartra requests cancellations at least 10 days before the next invoice.
Example: contacting support after the 10-day window may not prevent a scheduled rebill.
Relying on implied refunds
Assuming a statutory 14-day cooling-off right for digital services in Singapore is a mistake unless the seller explicitly offers it.
Example: downloadable items are often final sale once accessed; refunds are not guaranteed.
Failing to export data
Not backing up funnels, contacts or course content can result in data loss after instant cancellation.
Example: instant cancellation may revoke access immediately - export first.
Comparative recap
Direct web subscription vs marketplace
The table below summarises differences in cancellation, refunds and controls between direct web subscriptions and store purchases.
Use this to plan cancellation steps and where to submit refund requests.
| Subscription type | Cancellation ease | Refund policy | Support control | Period |
|---|---|---|---|---|
| Direct (Kartra website) | Self-service via Billing page; option for instant or end-of-cycle cancellation | 30-day money-back on first payment (web only); renewals and overages excluded | Kartra support handles account cancellations and refunds per terms | monthly / annual |
| Apple App Store / Google Play | Cancel through App Store/Google Play account; Kartra cannot cancel for you | Refunds governed by Apple/Google policies; Kartra does not process these | Support is primarily through the store; Kartra has limited control | monthly / annual |
After cancelling
Immediate next steps
Export all important data (funnels, contacts, files) and download receipts or confirmation emails before access ends.
Confirm in writing that cancellation and any refund requests have been received by support.
Useful links and help
- Kartra cancellation instructions: support.kartra.com - Cancel my Kartra subscription
- Guidance on App Store / Google Play cases: Postclic - Kartra cancellation notes
- Approximate pricing and plan guidance: Spotlightr - Kartra pricing overview
Address
Corporate mailing address
Genesis Digital, LLC, 4730 S. Fort Apache Rd., Suite 300, Las Vegas, NV 89147-7947, United States.
Notes on correspondence
If you need to send formal cancellation notices or written correspondence, include your account details and invoice dates to speed processing.
Keep copies of any mailed or emailed cancellation confirmations for your records.