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Cancel LAUNCHPASS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Launchpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Launchpass: Easy Method
What is Launchpass
Overview
Launchpass is a SaaS platform that helps creators and community owners sell and manage membership access to online communities.
It integrates with payment processors (notably Stripe) and membership platforms to automate invites and subscription management.
Core features
Features include subscription billing, automated invites, multi-tier plans and Stripe integration for payment processing.
The platform is used by community owners to gate access and charge recurring or one-time fees for membership.
How to cancel Launchpass
Cancel via Customer Portal
- Go to the LaunchPass Customer Portal by logging in at the membership page: LaunchPass Customer Portal.
- Sign in with the account used to subscribe, find your active subscription and choose the cancel option in the portal.
- Cancellation must be done in the Customer Portal; LaunchPass does not process cancellations by email or phone.
Cancel via Discord bot (if applicable)
- In communities that use the LaunchPass Discord bot, send the command "cancel" to the LaunchPass bot to receive a Customer Portal link.
- Follow the link from the bot to open the portal and complete cancellation there.
- Reference for the Discord-bot flow: How to cancel via bot.
What happens when you cancel
Access and billing
After you cancel, you will retain access to the community until the end of the current billing period.
There is no immediate termination of access upon cancellation; billing simply stops at the next renewal.
Data and account status
Your account and subscription record typically remain visible to you in the Customer Portal after cancellation.
Community owners control membership lists and may adjust or remove access after the end of the paid period.
Will I get a refund?
LaunchPass refund policy
LaunchPass itself does not issue automatic or prorated refunds; refunds are managed by the community owner through Stripe.
There is no platform-level guarantee of refunds; any refund is at the discretion of the owner.
Refund timing and exceptions
- If the community owner agrees to refund, the refund is processed via Stripe and typically appears in the payer's account within 5 - 10 business days.
- For international transactions, the refund may take up to 14 business days to reach the customer’s account.
- For details and examples, see the cancellation notes: Postclic - refunds timing.
Launchpass plans and pricing
Available plans
Below are the plans and the pricing information available from LaunchPass materials and verified summaries.
Note: LaunchPass uses USD-based pricing; creators targeting Singapore may set SGD prices manually.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (Free) | S$0.00 | monthly | Unlimited free members; automated invites; no payment processing capabilities |
| Premium | USD 29.00 (≈S$ - ) | monthly | Full LaunchPass platform access; Stripe integration; 3.5% transaction fee; multi-tiered billing options |
Your consumer rights in Singapore
Documentation and proof
Keep records of cancellation confirmation, screenshots of the Customer Portal, and any communications with the community owner.
Documentation will be useful if you need to query your card issuer or escalate a dispute with your bank.
Escalation options
If a refund or cancellation dispute cannot be resolved with the community owner, escalate via your payment provider or bank to request charge reversal or dispute handling.
There is no LaunchPass-stated statutory 14‑day automatic refund; refunds are controlled by the owner and processed through Stripe.
Customer experiences
Positive feedback
Many users praise LaunchPass for a user-friendly experience and responsive support staff in public reviews.
Trustpilot reviews indicate a high proportion of 5‑star feedback citing helpful and swift replies: Trustpilot - Launchpass.
Negative feedback
Common complaints include difficulty locating the cancel button, being redirected to contact the community owner, and issues with refunds or duplicate charges.
Several reviewers report problems reaching resolution when refunds are required; keep clear records if you encounter these issues.
Documentation checklist
What to save
- Screenshot or PDF of the Customer Portal cancellation confirmation page.
- Subscription receipts, payment dates, and Stripe charge descriptions.
- Any messages exchanged with the community owner or LaunchPass support.
Useful additional items
- Record the exact date and time you issued the cancel command or clicked cancel.
- Save bot messages (if cancelled via Discord) that link you to the Customer Portal.
Common mistakes
Assuming support will cancel for you
Many users expect LaunchPass support to cancel subscriptions for them by email or phone; cancellations must be completed through the Customer Portal.
If you contact support first instead of using the portal, you may be redirected back to the owner or portal link and delay cancellation.
Not saving confirmation
Failing to keep a cancellation confirmation or portal screenshot can make it harder to prove you cancelled if a billing dispute arises.
Another common error is cancelling the wrong subscription (multiple accounts or cards); double-check the account and payment method before cancelling.
Comparative recap
At-a-glance comparison
The table below summarises the practical differences and what to expect when cancelling LaunchPass subscriptions.
| Feature | LaunchPass | Period |
|---|---|---|
| How to cancel | Customer Portal or bot link to portal | monthly |
| Refunds issued by | Community owner via Stripe (not LaunchPass directly) | monthly |
| Access after cancelling | Access continues until end of current billing period | monthly |
| Pricing currency | USD-based; creators may set SGD prices manually | monthly |
| Common support issues | Difficulty cancelling, refund disputes, duplicate charges | monthly |
After cancelling
What to check next
Confirm you received a cancellation confirmation in the Customer Portal and save a copy.
Monitor your card or Stripe statement through the next billing date to ensure no further charges are taken.
Helpful links and resources
- LaunchPass Customer Portal / membership page: https://www.launchpass.com/membership/
- General cancellation and refund notes: Postclic - How to cancel Launchpass
- Discord-bot cancellation flow explanation: Sublyna - Cancel via bot
Address
Company listing
Corporate / mailing address listed for the related service entity:
SlackPass, Inc. 2700 Decatur St, Decatur Point #358, Denver CO 80211, United States
Notes
There is no Singapore office listed in the verified materials above. For account-specific issues, use the Customer Portal or contact your payment provider if escalation is required.