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Cancel LOOM
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Loom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loom: Easy Method
What is Loom
Overview
Loom is a video messaging and screen-recording service used to create, share and collaborate on videos for work or personal use.
It offers desktop and mobile apps, browser recording, and workspace-level plans with features like editing, analytics and admin controls.
Core use cases
Common uses include asynchronous team updates, product demos, customer support recordings and training material.
Plans scale from a free Starter tier to Business, Business + AI, and custom Enterprise offerings.
How to cancel Loom
Cancel via Web (direct billing settings)
- Sign in → Workspace Settings → Plan & Billing → Manage Subscription → Downgrade to Starter.
- Follow the on-screen prompts to confirm the downgrade/cancellation.
If you purchased via Atlassian or a mobile store
- Atlassian: Cancel through admin.atlassian.com/billing using similar plan/Manage Subscription steps for your Atlassian billing account.
- Apple App Store / Google Play: Cancel directly in the App Store or Play Store; deleting the app or cancelling from the Loom website will NOT cancel store-managed subscriptions.
What happens when you cancel
Access and billing effect
Cancellation takes effect at the end of your current billing period; you keep access until then.
Atlassian purchases follow the same timing: access continues until the period ends.
Account and data
Your account and recorded content remain available according to Loom's account policies unless you choose to delete them.
Seats and billing will stop renewing after the current period; export or save any content you need before changes.
Will I get a refund?
Standard refund policy
Loom does not provide prorated refunds for mid-cycle cancellations; canceling mid-period does not yield partial refunds.
You retain access until the end of the paid period despite cancellation.
Exceptions and requests
- Refunds are handled case-by-case and considered only within 90 days of the charge.
- Submitting a request does not guarantee a refund; decisions are at Loom's discretion.
Loom plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | Free (USD) | Monthly | 25 videos per person; 5‑minute recording limit; up to 50 members |
| Business | USD 18/user/month ≈ S$24.30/month (est.) or USD 15/user/month billed annually ≈ S$20.25/month | Monthly / Annual | Unlimited videos; unlimited recording length; HD up to 4K; basic editing; custom branding; analytics |
| Business + AI | USD 24/user/month ≈ S$32.40/month (est.) or USD 20/user/month billed annually ≈ S$27.00/month | Monthly / Annual | All Business features plus AI: auto titles, summaries, chapters, meeting notes/recaps |
| Enterprise | Custom (USD) - contact sales | Custom | Advanced security (SSO, SCIM), admin controls, compliance, SLA, dedicated support |
Pricing notes
Loom bills customers in USD; Singapore customers will see conversion to SGD through their payment provider.
Estimated SGD equivalents use an approximate conversion and are for guidance only.
Your consumer rights in Singapore
Cooling-off and digital services
Under Singapore law, digital services generally do not have a statutory 14‑day cooling‑off right like some physical goods or distance contracts.
As a result, Loom's cancellation and refund terms for digital subscriptions are generally enforceable.
Recourse options
- If you believe you were unfairly charged, you may request a chargeback through your bank.
- You can also escalate complaints to the Consumers Association of Singapore (CASE), though outcomes are not guaranteed when terms are clearly stated.
Customer experiences
Positive feedback
- Many users appreciate Loom's ease of use for quick video and screen capture work.
- Longtime users often highlight past stability and helpful tooling for asynchronous communication.
- Some customers reported helpful support interactions when arranging changes near cancellation.
Common complaints
- Reports of app crashes, glitches and unreliable recordings are common in negative reviews.
- Authentication issues and billing problems (continued charges after cancellation, seat renewals) are recurring themes.
- Some users describe slow or automated customer support and inflexible refund outcomes.
Documentation checklist
What to gather before you cancel
- Workspace name and admin email associated with the Loom account.
- Invoice or receipt showing the charge date and amount (within 90 days if requesting a refund).
- Payment method details (last 4 digits), subscription ID or plan name, and billing provider (Direct, Atlassian, App Store/Play Store).
What to include in a support/refund request
- Clear description of the issue and the requested outcome (cancellation confirmation or refund).
- Screenshots of billing charges, subscription page, and any error messages.
- Support request IDs or ticket numbers if you previously contacted Loom.
Common mistakes
Assuming the app deletion cancels billing
Deleting the Loom app from your device does not cancel subscriptions purchased through the App Store or Play Store.
Always cancel within the store if you subscribed through that channel.
Expecting prorated refunds or immediate stops
Many users expect partial refunds when cancelling mid-cycle; Loom's policy is no prorated refunds and access remains until period end.
Also check if your subscription is billed via Atlassian, as cancellation must be handled there to stop renewal.
Comparative recap
Quick comparison table
| Plan | Price (USD/month) | Best for | Notes |
|---|---|---|---|
| Starter | Free | Casual users and small teams | Limited recordings and member count; no advanced features |
| Business | USD 18 (monthly) or USD 15 (annual) | Teams needing unlimited recordings and branding | Includes analytics and 4K support |
| Business + AI | USD 24 (monthly) or USD 20 (annual) | Teams wanting AI summaries and meeting automation | Adds AI features on top of Business plan |
| Enterprise | Custom | Large organisations with security/compliance needs | Contact sales for pricing and SLA |
Key takeaways
Starter is free but limited; Business tiers add unlimited recording and team features; Enterprise is custom.
Billing is in USD and refunds are limited and considered case-by-case within 90 days.
After cancelling
Next steps
- Confirm cancellation in the workspace billing settings or the store where you subscribed.
- Export or back up any content you need before the end of the billing period.
Helpful links
Address
Corporate address
Loom, Inc.
140 2nd Street, Floor 3, San Francisco, California 94105, United States
Support note
For billing-related cancellations or refund requests, use the Loom web billing settings or the support links above depending on your purchase channel.
If you purchased via Atlassian or a mobile store, manage billing through those providers' consoles.