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Cancel LOOX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Loox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loox: Easy Method
What is Loox
Overview
Loox is a SaaS app that helps e‑commerce stores collect and display customer reviews, with a focus on photo and video reviews to boost trust and conversions.
Key features
Features include automated review request emails, photo-review incentives, widgets for storefronts, and integrations with Shopify and other channels.
How to cancel Loox
Cancel via Shopify (recommended)
- Open your Shopify admin, go to Apps, select Loox, then choose Uninstall to remove the app and stop Shopify-managed billing immediately.
- App Store (iOS) or Google Play uninstall actions do not cancel Loox if the subscription is billed through Shopify.
If your store is paused, deactivated, or billing continues
- If you paused or deactivated your Shopify store without uninstalling Loox and charges continue, contact Loox support to request cancellation and a refund.
- To contact Loox support for billing or cancellation issues, use Loox’s support/help page: Loox support - create a ticket.
What happens when you cancel
Billing
Uninstalling the Loox app via Shopify stops future billing immediately under Shopify’s billing system.
Charges that were already generated before uninstalling may still be processed by Shopify.
Access and data
Removing the app typically removes Loox functionality from your store and may affect review widgets and automated emails.
Data retention and export policies can vary; contact Loox support if you need to export or preserve review data before uninstalling.
Will I get a refund?
Free trial
- Loox offers a 14‑day free trial; cancelling within this trial before billing starts avoids charges.
- If you cancel during the trial and billing has not begun, you should not be charged.
Paid subscriptions and exceptions
- After the trial ends, Loox generally does not provide automatic refunds; refunds are considered case‑by‑case and are not guaranteed.
- If your Loox billing is managed through Shopify, refund or billing disputes must be handled through Shopify rather than directly through Loox.
Loox plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Beginner | S$16.45 / month | monthly | 100 monthly review request emails; discounts for photo reviews; 10+ widgets; reviews importer; Shop app syndication; SEO; up to 500 orders. |
| Scale | S$50.54 / month (base) | monthly | Includes Beginner plus video reviews, Google Shopping, referrals, remove Loox branding; 300 orders base + S$50.54 per additional 300 orders. |
| Convert | S$126.63 / month | monthly | Includes Scale features plus AI review sorting, highlights, auto‑translated reviews, AI replies, flagging; 300 orders base + usage-based additions. |
| Unlimited | S$379.03 / month | monthly | Includes Convert features plus unlimited review request emails, referrals, upsells, priority support. |
Notes on pricing
Prices above are converted to S$ from USD using a specific exchange rate; actual billing may vary due to card issuer or Shopify conversion rates.
All billing for Shopify‑managed subscriptions is processed through Shopify’s billing system rather than directly through Loox.
Your consumer rights in Singapore
Legal context
Under Singapore law there is no statutory 14‑day cooling‑off period for digital services such as SaaS apps.
Refunds are typically required only for billing errors or services that are defective or non‑conforming to what was promised.
Practical recommendation
- Cancel within the 14‑day trial period to avoid charges.
- If you believe you were billed in error or the service failed to perform, document the issue and contact support promptly.
Customer experiences
Positive feedback
Many users praise Loox for easy integration, strong photo‑review collection, and helpful support responsiveness.
Some reviewers note Loox improved their ability to gather photo reviews and provide a more complete customer view.
Negative feedback
Common complaints involve unexpected or opaque billing, such as charges after cancellation or during paused store periods.
Some negative reviews on general review sites may refer to non‑Shopify contexts or other companies with similar names, so verify context before relying on those reports.
Documentation checklist
What to gather before contacting support
- Shopify store name and admin email used to install Loox.
- Date and evidence of uninstall attempts, screenshots of billing statements, and any transaction IDs.
How to contact support
- Open a ticket with Loox support: Loox support - create a ticket.
- If you used Shopify billing, be prepared to contact Shopify support for disputes related to charges processed by Shopify.
Common mistakes
Leaving the app installed
Example: Pausing or deactivating a Shopify store without uninstalling Loox can allow charges to continue.
Always uninstall the Loox app in Shopify admin to stop Shopify‑managed billing.
Assuming App Store/Play Store cancellation applies
Example: Users who uninstall Loox from an iPhone or Android device may assume billing stopped; if billing was set up via Shopify, App Store/Play Store actions do not cancel it.
Confirm the billing channel before relying on mobile store actions to cancel a subscription.
Comparative recap
Quick overview
This table summarizes key practical differences for cancellation, refunds, and billing management for Loox when billed through Shopify.
How to decide
If billed through Shopify, uninstall Loox in Shopify admin first and then raise support tickets for any dispute or refund requests.
| Item | Loox (Shopify‑billed) | Period |
|---|---|---|
| How to cancel | Uninstall Loox in Shopify admin; contact Loox support if store was paused. | monthly |
| Refund likelihood | Not guaranteed; trial cancel avoids charges; paid refunds case‑by‑case; Shopify handles disputes. | monthly |
| Who processes billing | Shopify processes charges when subscription is billed through Shopify. | monthly |
| Data access after cancel | Functionality removed; export data before uninstalling or consult support. | monthly |
After cancelling
What to check
- Confirm the Loox app is uninstalled in Shopify admin and keep screenshots of the uninstall confirmation.
- Monitor card or merchant statements for any post‑cancellation charges and save relevant transaction records.
Where to get help
- If you need to open a support ticket with Loox: Loox support - create a ticket.
- For community tips on cancelling after deactivating a store, see the Shopify community discussion: Shopify Community - cancel Loox after deactivating store.
- General guides on cancelling Loox and trial details: How to cancel Loox (guide).
Address
Registered office
Loox Online Ltd., 40 Tuval Street, Sapphire Tower (Sapir Tower), Ramat Gan 5252247, Israel.
Support contact
For billing or cancellation support, use Loox’s support page: Loox support - create a ticket.
General support email (for reference): support@loox.io