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Cancel LUMINAR
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4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Luminar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luminar: Easy Method
What is Luminar
Overview
Luminar is a photo-editing application that uses AI tools to simplify image enhancement, available as subscriptions and one-time licenses.
It targets hobbyists and professionals who want fast adjustments for lighting, color, retouching and generative tools.
Where it is sold
Luminar is sold directly by Skylum and through third-party stores such as the Apple App Store, Google Play and Microsoft Store.
Which channel you used affects cancellation and refund options, so keep purchase receipts or account details handy.
How to cancel Luminar
Cancel via Skylum (web/direct)
- Sign in to your Skylum account on the Skylum website.
- Go to My Software → Manage Subscription.
- Select Cancel Subscription, then confirm the cancellation.
- See Skylum's official instructions: Cancel my subscription.
Cancel via app stores
- If you subscribed through the App Store, Google Play or Microsoft Store, cancel via that store’s subscription management page.
- Open your store account settings, find Subscriptions, select Luminar and cancel there.
- Refunds and follow-up are handled by the store according to its rules.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access until the end of the current paid period.
Access to Pro features ends when the paid period expires; one-time licenses remain active.
Renewals and account data
Automatic renewal is stopped when you cancel the subscription, preventing future charges at the next billing date.
Skylum retains account and license records; export any personal data you need before deleting your account.
Will I get a refund?
Skylum direct purchase policy
Skylum offers a 30-day limited money-back guarantee that applies only to your first time being billed.
Renewals are generally non-refundable. For details see Skylum’s policy: Cancellation & Refunds Policy.
Third-party store purchases
- If you bought via App Store or Google Play, refunds must be requested from the store.
- Store refunds follow each store’s policy and are independent of Skylum’s guarantees.
Luminar plans and pricing
Price list (Singapore)
Prices below reflect listings (Apple App Store / Skylum) and show common subscription and one-time options.
What the columns mean
Plan: official plan name or common descriptor.
Price: retail price in SGD as listed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Pro subscription | S$12.98 | monthly | Full Pro access (subscription) |
| Annual Pro subscription | S$99.98 | annual | Full Pro access (annual subscription) |
| One-time purchase 2024 | S$139.98 | One-time | Perpetual license (2024) |
| One-time purchase | S$149.98 | One-time | Perpetual license (variant) |
| One-time purchase | S$199.98 | One-time | Perpetual license (higher tier) |
| Monthly Explore subscription | S$14.98 | monthly | Explore tier subscription |
| One-time purchase 2025 | S$199.98 | One-time | Perpetual license (2025 version) |
| Ecosystem Pass 2025/2026 | S$99.98 | One-time | Access to ecosystem features |
| Upgrade Pass 2025/2026 | S$99.98 | One-time | Includes generative tools upgrades |
Your consumer rights in Singapore
Cooling-off and digital goods
Singapore’s Consumer Protection (Fair Trading) Act provides protections, but a blanket 14-day cooling-off does not automatically apply to digital software subscriptions.
Digital goods and immediate access products are often excluded from statutory cooling-off rights.
What to do if you have a dispute
- First, contact Skylum support with purchase details and request a resolution.
- If unresolved, you may escalate complaints to the Consumer Association of Singapore (CASE) or consider your payment provider’s dispute channels.
Customer experiences
Positive feedback
Many users praise Luminar for intuitive design, strong AI tools and overall ease of use.
Several reviews highlight responsive customer service in successful cases.
Common complaints
- Cancellations reported as convoluted with prompts to retain the subscription.
- Refunds denied if cancellation is made close to renewal; strict policy enforcement noted.
- Support response delays and occasional unresolved issues after repeated contact.
- Some users report software instability (freezes/crashes) with specific tools.
Documentation checklist
What to have before cancelling
- Purchase receipt or order number from Skylum or your app store.
- The email address associated with your Skylum account or store account.
- Subscription details (plan name, renewal date, billing method).
What to prepare for a refund request
- Clear statement of why you are requesting a refund (first-time purchase within 30 days for Skylum).
- Screenshots of billing statements or renewal notices if applicable.
- Any support case numbers and correspondence with Skylum or the store.
Common mistakes
Wrong cancellation channel
Users sometimes cancel in the wrong place - for example, cancelling the app but not the subscription at the store or Skylum account.
Always cancel from the exact platform where the subscription was purchased to stop renewals.
Missing timing and expectations
Waiting until close to renewal can result in denied refunds; Skylum’s 30-day guarantee applies to first billing only.
Assume renewals are non-refundable and keep calendar reminders to cancel before the next billing date.
Comparative recap
At-a-glance comparison
Quick comparison of typical purchase paths, refund expectations and cancellation routes.
How to choose which applies to you
If you want flexibility and automatic updates choose a subscription via store or Skylum.
If you prefer one-off purchase and guaranteed perpetual access choose a one-time license.
| Option | Price (example) | Period | Refunds | Cancel via |
|---|---|---|---|---|
| Skylum direct subscription | S$99.98 (annual example) | annual | 30‑day money‑back on first billing only | Skylum account (My Software → Manage Subscription) |
| App Store / Google Play subscription | S$12.98 per month (example) | monthly | Subject to store policy | App Store / Google Play subscription management |
| One-time perpetual license | S$139.98 - S$199.98 | One-time | Typically non-refundable after delivery; check seller terms | No subscription to cancel; keep license key |
After cancelling
Immediate steps
Save any confirmation emails and keep screenshots of the cancellation confirmation for your records.
Check the expiry date of your access so you know when Pro features will stop.
Useful links and support
- Skylum cancellation instructions: support.skylum.com/manage-license/cancel-my-subscription
- Skylum cancellation & refunds policy: skylum.com/cancellation-and-refunds-policy
- App Store listing (Singapore): Luminar Neo on App Store (SG)
- Independent summary/help article: Postclic: Cancel Luminar
Address
Singapore office (listed)
317 Outram Road, #02‑46, Concorde Shopping Centre, Singapore 169075.
Alternate listed address
Another office address appears under company information; if in doubt, contact Skylum support or check official account pages for up-to-date contact details.