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Cancel LUSHA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lusha service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lusha: Easy Method
What is Lusha
Overview
Lusha is a B2B contact enrichment platform that provides access to business profiles and contact data for sales and marketing teams.
It integrates with browser extensions and CRMs to help with prospecting, enrichment, and list management.
Main features
Key features include a browser extension, CRM integrations, CSV enrichment, credits-based lookups, and API access for higher tiers.
Plans vary by seats, credits, analytics, and enterprise features such as SSO and account management.
How to cancel Lusha
Cancel via Web Dashboard
- Only the account admin can cancel the subscription.
- Log into the Lusha dashboard → Account & Settings → Payments & Subscription → click “Cancel Plan” and confirm.
- Cancellation takes effect at the end of the current billing cycle; access and credits remain until then.
Cancel via App Store or Google Play
- If you subscribed through the Apple App Store or Google Play, you must cancel directly in that store’s subscription management.
- Cancelling in the Lusha dashboard will not stop App Store / Google Play subscriptions.
- Open the App Store or Google Play app, find Subscriptions, locate Lusha, and follow the store’s cancel flow.
What happens when you cancel
Access and credits
After cancellation via the correct channel, your account remains active until the end of the current billing period.
Unused credits are available until the subscription term ends but do not roll over after termination.
Billing and account control
Billing stops after the current paid period; there is no immediate pro-rating for standard cancellations.
Only the account admin can perform the cancellation in the Lusha web dashboard.
Will I get a refund?
Standard refund policy
Lusha’s standard policy states that payments are non-refundable and unused credits are forfeited at term end.
For typical cancellations, customers should not expect refunds under standard terms.
Exceptions and SLA-based refunds
- Under Lusha’s Terms, if platform availability falls below a 99% weekly SLA more than once within three months, the customer may terminate the agreement and receive a prorated refund for any complete unused months.
- Such prorated refunds are an exception and require evidence of SLA breaches and proper termination under the agreement.
Lusha plans and pricing
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Free / Starter | US$0 per month | Monthly | Includes 40 - 70 credits/month, browser extension, CRM integrations |
| Pro / Professional (annual) | US$22.45 per user per month | Annual billing | ≈3,000 credits/year, 3 seats, list management, CSV enrichment, basic analytics |
| Pro / Professional (monthly) | US$29.90 - 39 per user per month | Monthly | Elevated cost, credit volume varies based on plan |
| Premium (annual) | US$52.45 per user per month | Annual billing | ≈7,200 credits/year, 5 seats, bulk search, CSV enrichment, advanced analytics |
| Premium (monthly) | US$69.90 per user per month | Monthly | Higher cost version of premium features |
| Scale / Enterprise | Custom (contact vendor) | Custom | Custom credits, API access, CRM/SSO integrations, account management |
Pricing notes
All listed prices are in USD. No official Singapore-localized (SGD) pricing was found in the available sources.
Annual plans are billed yearly; monthly plans bill each month at the stated monthly rate.
Your consumer rights in Singapore
Statutory protections
Lusha’s official terms do not explicitly offer a 14-day cooling-off period for digital services.
However, Singapore consumers have protections under laws such as the Consumer Protection (Fair Trading) Act which may affect digital contracts.
Practical steps in Singapore
- Keep receipts, subscription IDs, and proof of payment when disputing charges or requesting remedies.
- If you believe statutory rights apply, contact the merchant first and retain written records of communications.
- Consider filing a complaint with local consumer authorities (for example, the Consumer Association of Singapore) if necessary.
Customer experiences
Positive feedback
- Many users find Lusha easy to use, with an intuitive dashboard and useful browser extension integrations for Salesforce, HubSpot, and LinkedIn Sales Navigator.
- Reviewers note generally accurate contact data (claimed ~81% accuracy) and value for enrichment, especially in US markets.
Negative feedback
- Complaints about data accuracy: outdated contacts, wrong numbers, and credits consumed for incorrect data without refunds.
- Privacy and ethics concerns: reports of unsolicited outreach, difficulty opting out, and allegations of poor compliance with consent rules.
- Users also find the credit system restrictive; phone reveals use credits quickly and limits can frustrate high-volume prospecting.
Documentation checklist
Account details to gather
- Account admin email and username.
- Subscription ID or plan name and billing cycle.
- The method of purchase (web vs. App Store / Google Play).
Proof and receipts
- Latest invoices or payment receipts showing billing dates and amounts.
- Screenshots of the subscription page if attempting to cancel via the dashboard or app store.
- Any support correspondence related to availability, outages, or refund requests.
Common mistakes
Cancelling via the wrong channel
A frequent error is cancelling through the Lusha web dashboard when the subscription was bought via Apple App Store or Google Play. This does not stop store-managed subscriptions.
Always confirm the purchase source before cancelling and follow the correct store’s subscription management flow for app-store purchases.
Expecting refunds or credit rollovers
Another common mistake is assuming unused credits will roll over or that standard cancellations qualify for refunds. Lusha’s policy forfeits unused credits at term end.
If you expect a refund for exceptional reasons, document SLA breaches or other contract issues before requesting reimbursement.
Comparative recap
Quick summary table
| Feature | Web Dashboard | App Store / Google Play | Period |
|---|---|---|---|
| How to cancel | Dashboard → Account & Settings → Payments & Subscription → Cancel Plan | Cancel via Apple App Store or Google Play subscription management | N/A |
| Who can cancel | Only account admin | Subscriber via store account | N/A |
| Refunds | Generally no refunds; exceptions for SLA breaches | Subject to store policies; contact store for refunds | N/A |
| Credit rollover | Credits remain until term end; do not roll over after cancellation | Credits tied to subscription; store-managed cancellations stop next billing period | N/A |
| Effective date | End of current billing cycle | Depends on store billing cycle; typically end of paid period | N/A |
When to use each route
Use the web dashboard route when you purchased directly from Lusha and you are the account admin.
Use the App Store / Google Play route when the subscription was purchased through your mobile store account.
After cancelling
Next practical steps
- Save confirmation of cancellation and final invoices for your records.
- Use remaining credits before the subscription term ends; plan migration or data export as needed.
- If you subscribed via an app store, verify your subscription status in your store account to ensure cancellation processed.
Helpful links
Address
Registered contact
Addr & Associates LLC
121 Sunny Field Drive, Madison, AL 35758, USA
Notes on the address
The above address is provided in the available context and may be a billing or contact address used in related records.
For official Lusha corporate contact details, consult Lusha’s own site or your account invoices.