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I hereby notify you of my decision to terminate the contract relating to the Luxand service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luxand: Easy Method
What is Luxand
Overview
Luxand is a SaaS provider focused on facial recognition and image-processing tools for identification, authentication, and photo enhancement.
The company offers API-based plans ranging from a free tier to enterprise, with features such as face detection, recognition, emotion analysis and optional on-premise deployment.
Where to find official information
Official service terms and policies are published by Luxand; read them for authoritative details on subscriptions and refunds.
See Luxand's terms for the provider's formal policies: Luxand Terms.
How to cancel Luxand
Primary cancellation method
- Use the Subscription Portal provided by Luxand with the email tied to your account: https://www.luxand.com/facesdk/subscription/manage/ (enter your account email to manage or cancel).
- Cancellation must be completed before the trial expires to avoid automatic billing.
Supporting steps and notes
- Sign in with the same email used to register; follow the portal prompts to cancel the subscription.
- Retain confirmation screenshots or messages as proof of cancellation.
- If you cannot access the portal, review Luxand's published terms for contact details: Luxand Terms.
What happens when you cancel
Access and service
After cancellation, access typically ends at the end of the current paid period or immediately if you cancel during a trial before it converts.
Confirm the exact end date in the subscription portal or confirmation message you receive.
Data and renewal
Subscription cancellation prevents future automatic renewals; it does not guarantee deletion of account data - check Luxand's terms for retention details.
Export any important data before cancellation if you need to retain it for future use.
Will I get a refund?
Luxand's stated refund policy
Luxand explicitly states that they do not offer full or partial refunds under any circumstance.
Users must cancel manually before the trial expires to avoid being billed.
Exceptions and practical steps
- Luxand does not list any refund exceptions in its public terms.
- If you believe a charge is incorrect, gather documentation and contact your payment provider or card issuer to discuss dispute options.
Luxand plans and pricing
Pricing summary
Prices are listed in USD on Luxand sites; the SGD equivalents below are approximate using 1 USD ≈ 1.35 SGD.
For official rates and billing currency, consult Luxand's pricing page: Luxand Pricing.
Plans table
| Plan | Price (USD / approx. SGD) | (Period) | Key features |
|---|---|---|---|
| Free Tier | US$0/month (~S$0/month) | Monthly | Up to 500 API calls/month, basic endpoints, no credit card |
| Developer | US$9.99/month (~S$13.49/month) | Monthly | 5,000 API calls/month, recognition & emotion analysis |
| Pro | US$49.99/month (~S$67.49/month) | Monthly | 50,000 API calls/month, advanced detection, priority support |
| Business | US$149.99/month (~S$202.49/month) | Monthly | 250,000 API calls/month, full endpoint access, priority tech support |
| Enterprise | Custom pricing (USD) | Monthly | Unlimited calls, dedicated infrastructure, optional on-premise |
Your consumer rights in Singapore
General considerations
Luxand's published terms assert a strict no-refund policy and do not reference cooling-off rights.
This rigid policy may not address statutory or regulatory protections that apply in specific jurisdictions.
Practical steps for Singapore consumers
- Keep receipts, screenshots, trial start/end dates and correspondence as evidence.
- If you believe a merchant breached applicable local law, consider contacting local consumer authorities or seeking legal advice.
- Contact your bank or card issuer promptly if you need to dispute an unwanted charge.
Customer experiences
Reported negative experiences
Some users report difficulty cancelling during trial periods and missing a cancellation button, resulting in unexpected charges.
Other reports describe poor responsiveness from support and dissatisfaction with specific features.
What this means for you
- Act early: cancel well before the trial end if you do not intend to continue.
- Retain all cancellation attempts and confirmations to support any dispute.
Documentation checklist
What to collect before cancelling
- Account email and username used to sign up.
- Trial start date and any subscription confirmation emails.
- Payment receipts or bank statements showing charges.
What to keep after cancelling
- Screenshot of the cancellation confirmation or portal showing cancellation status.
- All correspondence with support and timestamps.
- Any transaction or charge IDs from your bank or card provider.
Common mistakes
Waiting until the last minute
Example: Waiting until the final trial day can result in missing the cancellation window and being billed automatically.
Tip: Cancel several days before the trial end to allow for processing delays.
Assuming an automatic refund
Example: Assuming the provider will refund unwanted charges without request can leave you out of luck - Luxand states no refunds.
Tip: Prepare to dispute with your payment provider if billed in error and you have proof you tried to cancel.
Comparative recap
Quick plan comparison
The table below summarizes price tiers, primary use case and billing period to help you choose the right plan.
Decision pointers
- Use the Free Tier to evaluate basic detection without a credit card.
- Upgrade to Developer or Pro for heavier API use and advanced features.
| Plan | Price (USD) | (Period) | Main use case |
|---|---|---|---|
| Free Tier | US$0 | Monthly | Evaluation and light usage |
| Developer | US$9.99 | Monthly | Small projects and testing |
| Pro | US$49.99 | Monthly | Production apps with advanced analytics |
| Business | US$149.99 | Monthly | High-volume commercial deployments |
| Enterprise | Custom | Monthly | Unlimited scale and dedicated infrastructure |
After cancelling
Verify billing and preserve records
Check your bank or card statement in the next billing cycle to confirm no further charges were taken.
Keep cancellation confirmations and relevant screenshots for at least several months.
Where to find more information
Refer to official Luxand resources for terms and pricing:
Address
Registered locations
Primary and commonly listed Luxand address: 815 N Royal St Suite 202, Alexandria, VA 22314, USA.
Alternate address that appears on some pages: 700 N Fairfax Street, Suite 614C, Alexandria, VA 22314, USA.
Contact notes
When contacting Luxand or your payment provider, include the full address and all account documentation to help identify your account and transactions.