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Cancel MACKEEPER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mackeeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mackeeper: Easy Method
What is Mackeeper
Overview
MacKeeper is a subscription-based utility for macOS that combines antivirus, cleanup, VPN, and identity-monitoring tools into one package.
Primary purpose
The product aims to improve Mac performance, recover disk space, and provide basic privacy and security features in a single suite.
How to cancel Mackeeper
Cancel via MacKeeper account (web)
- Log in to your MacKeeper account on the MacKeeper website.
- Click “Manage subscription” on your license card and select “Turn off auto‑renewal protection.”
- Changes typically take a few hours to process; subscription remains active until the end of the current billing cycle.
Other cancellation channels
- Email: send a cancellation request to billing@mackeeper.com or support@mackeeper.com. Purchase confirmation emails often include a direct cancellation link.
- Phone: call customer support (US: 1‑800‑787‑8041; UK: 0‑800‑110‑14878; Australia: 1‑800‑111‑81379).
- Live chat: use the live chat on MacKeeper’s website and select “Subscription Cancellation/Refund.”
- Apple App Store: subscriptions bought via Apple must be cancelled through Apple’s subscription management in System Settings or App Store → Subscriptions.
- Google Play: if purchased via Google Play, cancel via the Google Play app under Subscriptions (standard platform procedure).
What happens when you cancel
Access and features
Your subscription normally stays active until the end of the paid billing cycle after cancellation. You retain access to paid features until that date.
Renewal and billing
Turning off auto‑renewal prevents future charges but does not usually trigger an immediate refund. If you want a refund, request it separately.
Data and settings
Account data and settings typically remain in your MacKeeper account. If you request a refund, MacKeeper requires you to uninstall the software after the refund is processed.
Will I get a refund?
Standard refund windows
- Monthly subscriptions: full refund if requested within 14 days of initial purchase.
- Semi‑annual / Annual subscriptions: eligible for full refund if requested within 30 days of initial purchase.
- Premium Services: 14‑day money‑back guarantee for subscription plans (initial or rebills) within the active subscription period.
Partial refunds and exceptions
- Refunds after 14 days up to 6 months: partial refund may be issued based on a cost difference to a 1‑month plan (example guidance ~US$199 equivalent).
- Additional device fixes: if more than 3 device fixes during a 6‑month period, a $69 deduction may apply per extra fix.
- Non‑refundable: subscriptions used for more than 6 months or with more than 10 fixes are generally non‑refundable.
Procedure and timing
- Submit a refund request via MacKeeper’s online form or email billing@mackeeper.com.
- Requests are typically reviewed in 1 - 5 business days; approved refunds processed in about 5 - 15 business days.
- After a refund is granted you may be required to uninstall MacKeeper from your Mac.
Mackeeper plans and pricing
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month (1 Mac) | ≈ S$14.80/month | monthly | Full suite - antivirus, VPN, cleanup, ID guard, etc. |
| 12‑Month (1 Mac) | ≈ S$96.40/year (≈ S$8.03/month) | annual | Full suite |
| 12‑Month (3 Macs) | ≈ S$120.70/year (≈ S$10.06/month) | annual | Full suite |
Your consumer rights in Singapore
No statutory cooling‑off for digital subscriptions
Singapore generally does not provide a statutory cooling‑off period for digital subscriptions like MacKeeper.
Rely on merchant policy and platform rules
Refund and cancellation rights therefore depend on MacKeeper’s own policy and on the platform used to buy the subscription.
- MacKeeper offers its own refund windows (see section above).
- Purchases via Apple App Store or Google Play follow those platforms’ refund rules.
- Always cancel before auto‑renewal to avoid unwanted charges.
Customer experiences
Positive feedback
Many users praise MacKeeper’s customer support for being calm, courteous, and effective in resolving issues.
Users also report ease of use, helpful cleanup tools, and good space recovery and design.
Negative feedback
Complaints include aggressive upselling, unexpected charges, confusion over auto‑renewals, and difficulty cancelling in some cases.
Some users and third‑party assessors note a controversial past reputation and occasional reports of misleading warnings or performance issues.
Documentation checklist
What to gather before contacting support
- Order confirmation or purchase receipt (email).
- License key or MacKeeper account details (email address used).
- Billing statement or card charge showing the MacKeeper payment.
- Date of purchase and device details (Mac model & macOS version).
- Screenshots of subscription page, license card, or renewal notice if available.
Optional supporting items
- When requesting a refund, screenshots showing product usage or support chat logs may help.
- Keep evidence of uninstalling the software if a refund condition requires it.
Common mistakes
Not cancelling before renewal
A frequent mistake is waiting until after a renewal charge posts. Cancelling before the renewal date avoids the charge entirely.
Using the wrong cancellation path
Another common error is cancelling in the MacKeeper app when the subscription was purchased through Apple or Google Play; platform purchases must be cancelled via those stores.
Misperceptions about rights
Expecting an automatic statutory cooling‑off period in Singapore can lead to surprise; rely on MacKeeper’s published policy for refunds instead.
Comparative recap
Quick policy comparison
| Item | MacKeeper policy | Period |
|---|---|---|
| Refund window (full refund) | 14 days for monthly; 30 days for semi‑annual/annual | monthly / annual |
| Partial refund conditions | Possible up to 6 months with deductions for extra fixes or prorated amounts | annual |
| Cancellation channels | Web account, email, phone, live chat, App Store/Google Play via platforms | monthly |
After cancelling
Immediate steps
- Keep copies of cancellation confirmation and any refund correspondence.
- Uninstall MacKeeper if requested by support after a refund is issued.
Where to get more information
For an independent review and consolidated guidance, see this resource:
MacKeeper review and cancellation guide (third‑party)
Address
Primary mailing address
201 St. Charles Avenue, Suite 2500, New Orleans, Louisiana, 70170, USA
Notes on regional offices
MacKeeper also operates regional offices and lists other addresses (including a Dubai Jumeirah Lakes Towers address) for corporate and regional matters.