Cancellation Mailerlite: Easy Method

What is Mailerlite

Overview

MailerLite is a cloud-based email marketing platform that helps users create, send, and analyse email campaigns using a drag-and-drop editor, automation, landing pages and subscriber management.

Who uses it

It is popular with small businesses, creators and startups for its generous free tier and ease of use. The company operates remotely and provides account management online.

How to cancel Mailerlite

Cancel via web (recommended)

• Sign in to your MailerLite account and open Account Settings.
• Go to the Plan and Billing page and follow the cancellation option to cancel your paid plan.
• Confirm cancellation in any confirmation dialogs; you will receive on-screen confirmation.

Cancel via app stores or special cases

• If you subscribed through Apple App Store (iOS), you must cancel via your Apple ID account settings; MailerLite cannot cancel App Store subscriptions for you.
• If you subscribed through Google Play (Android), cancel through the Google Play Store subscriptions section or the in-app Google flow; MailerLite cannot manage Google Play cancellations.
• If you encounter issues, contact MailerLite support through their help pages while noting platform-specific limits on cancellations.

What happens when you cancel

Access and functionality

For Classic paid plans, after cancellation the account typically downgrades to the Free plan for a 30-day period.

During that period the account remains operational but sending and publishing features may be disabled after the free window ends.

Data and account state

Account data remains accessible for export and import after cancellation so you can retrieve subscribers and campaigns.

Active billing stops for future renewals once cancellation is processed, subject to MailerLite's terms and any platform-specific billing rules.

Will I get a refund?

Standard refund policy

MailerLite generally does not issue refunds for monthly or yearly plans, including unused or partially used periods, mistaken purchases, or cancellations after charging.

This is the default position unless a specific exception applies under MailerLite's policy.

Exceptions and time limits

• If MailerLite terminates services without cause before a paid year ends, a refund may be provided.
• MailerLite may allow individuals (non-business use) to request a refund within 14 calendar days from agreeing to terms, provided there is no breach of terms.
• Refund requests considered by MailerLite must generally be made within 30 days from the last transaction date and are at MailerLite's discretion.

See MailerLite's official refund policy for details and how to submit requests.

MailerLite Refund Policy

Mailerlite plans and pricing

Pricing summary

Prices shown are approximations converted to SGD (1 USD ≈ 1.35 SGD). Billing is typically in USD and your bank's exchange rate applies.

Plan table

Your consumer rights in Singapore

Cooling-off and CPFTA

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), remote purchases by consumers (non-business buyers) may attract a 14-day cooling-off or similar protections for certain digital services.

This typically applies to personal purchases rather than business purchases and depends on the purchase circumstances.

How this relates to MailerLite

• MailerLite’s own policy offers a 14-day refund right for individuals in some cases, aligning with consumer protections for non-business users.
• In-app purchases via Apple or Google Play are subject to Apple’s or Google’s refund processes, which operate separately from MailerLite’s policy.

Customer experiences

Positive feedback

Many users praise MailerLite for a generous free tier, user-friendly editor, and suitability for startups and small teams.

Review platforms note ease-of-use, accessible pricing and helpful templates for creators and small businesses.

Negative feedback

Some users report abrupt account suspensions, limited transparency, and difficulties obtaining refunds for unused periods.

Other complaints include occasional broken features, support friction, and constraints in advanced email builder functionality.

Documentation checklist

Before cancelling

• Account email and login details.
• Current plan name and billing cycle dates.
• Record of recent transactions (last 30 days) for any refund enquiries.

When contacting support

• Screenshots of billing pages or cancellation confirmations.
• Exported subscriber lists and campaign archives you want to keep.
• Clear explanation of why you are cancelling and any refund request details.

Common mistakes

Assuming automatic refunds

Many users assume cancelling mid-cycle triggers a pro-rated refund; MailerLite generally does not refund unused portions unless an exception applies.

Always check the refund policy and your transaction date before expecting reimbursement.

Missing platform-specific rules

Users who subscribed via Apple or Google Play often attempt to cancel through MailerLite; however those subscriptions must be cancelled through the respective app stores.

Failing to cancel in the right place can result in continued charges despite cancel requests to MailerLite.

Comparative recap

Quick feature comparison

The table below highlights key differences at a glance to help decide which plan fits your needs.

Notes on pricing

Listed SGD prices are approximate conversions; actual billing is in USD and subject to bank exchange rates.

After cancelling

Exporting and backups

Export subscriber lists, campaign content and templates before features are restricted to ensure continuity elsewhere.

Use the account export options and store copies locally or in another service.

Useful links

• MailerLite Refund Policy
• MailerLite Terms of Service

Address

Company location

MailerLite operates as a fully remote company; there is no public physical office listed for Singapore.

Mailing reference

Public-facing registration and contact point is associated with their Lithuania operations and official online support pages.