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I hereby notify you of my decision to terminate the contract relating to the Matterport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Matterport: Easy Method
What is Matterport
Overview
Matterport is a 3D visualization and virtual tour platform used to capture, host, and share immersive models of physical spaces. It is typically delivered as a subscription service with optional on‑demand capture services.
Key uses
Common uses include real estate listings, architecture documentation, property management, and marketing. Matterport combines cloud hosting, mobile/desktop access, and (optionally) vendor capture services.
How to cancel Matterport
Cancel a web (platform) subscription
- Sign in at your Matterport account (my.matterport.com).
- Go to Account Settings > Subscription or Billing.
- Choose Cancel; your cancellation typically takes effect at the end of the current billing period.
Cancel App Store / Google Play subscriptions
- If you subscribed via Apple App Store, open your Apple ID subscriptions and cancel there.
- If you subscribed via Google Play, cancel from your Google Play subscriptions menu.
- Matterport cannot cancel or refund these subscriptions directly; timing and refunds follow Apple/Google policies.
Cancel Capture Services (on‑demand or scheduled)
- If you booked Matterport Capture Services, cancel via the booking confirmation instructions or contact the capture team.
- Cancellations made more than 24 hours before the appointment may receive account credit or, at Matterport’s discretion, a refund.
- Cancellations within 24 hours typically incur a fee and usually do not receive credit or refund.
What happens when you cancel
Account access and features
For platform subscriptions, cancellation usually ends auto‑renewal but access remains until the current billing period expires.
After the billing period ends, subscription features tied to your plan are removed or downgraded according to your account settings.
Data, models and hosting
- Your hosted models and account data generally remain available until account closure or deletion policies apply.
- Export or back up important scans and assets before the subscription ends to avoid access issues.
Will I get a refund?
Platform subscription refunds
Matterport generally does not refund unused portions of platform subscriptions. Cancellation is usually effective at the end of the billing cycle.
Capture Services and app store exceptions
- Capture Services: If you cancel more than 24 hours before a scheduled appointment, you may receive account credit or a refund at Matterport’s discretion.
- App Store / Google Play: Refunds are handled solely by Apple or Google according to their policies; Matterport does not control those refunds.
Matterport plans and pricing
Pricing summary
The table below shows the pricing entries referenced for Matterport plans and local capture vendors. Prices are indicative and were converted from USD using an approximate rate noted in the source data.
Notes on the table
- Official Matterport subscription billing is region‑agnostic and typically billed in USD.
- Local vendor prices and rental rates are included as examples and originate from the verified dataset.
| Plan | Price | Period | Features |
|---|---|---|---|
| Capture Services On‑Demand (Matterport, global rates) | From S$174.15 to S$540.00 per job | One‑time per capture session | Based on US$129 - $400 (1 - 4,000 ft²) |
| Starter (Matterport subscription, annual billing) | From ~S$13.49/month | Monthly equivalent (billed annually) | US$9.99/month plan converted to SGD |
| Professional (Matterport subscription, annual billing) | From ~S$74.25/month | Monthly equivalent (billed annually) | US$55/month starting pricing (promotional) |
| Business (Matterport subscription, annual billing) | From ~S$363.15/month | Monthly equivalent (billed annually) | US$269/month starting pricing |
| Local vendor: JS3D - Condo/HDB up to 1,500 sq ft | S$300 | Per job | Matterport Pro2 camera service up to 1,500 sq ft |
| Local vendor: JS3D - Condo/HDB above 1,500 sq ft | S$0.16/sq ft | Per job | Capture using Matterport Pro2, scalable pricing |
| Local vendor: JS3D - Landed up to 2,000 sq ft | S$650 | Per job | Pro2 service up to 2,000 sq ft |
| Local vendor: JS3D - Landed above 2,000 sq ft | S$0.20/sq ft | Per job | Scalable capture pricing beyond 2,000 sq ft |
| Local vendor: Antbuildz - Matterport Pro‑3 rental | S$2,000/day, S$8,500/week, S$20,000/month | Rental | Equipment rental only; hosting/processing excluded |
| Local listing: AdProduction - Drop‑in pricing | S$0.28/sq ft; hosting 6 months included; 1‑year hosting top‑up S$60 | Per job | Matterport service offer listing |
Your consumer rights in Singapore
Cooling‑off and CPFTA
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers generally have a 14‑day cooling‑off right to cancel purchases of goods or services, unless an exemption applies.
Digital content and services
- Cooling‑off rights may be forfeited for digital services once access or supply has begun.
- If a Matterport service (digital access or a fully performed service) has already been delivered or started, the 14‑day cancellation right may not apply.
Customer experiences
Positive feedback
Some users praise Matterport for responsive customer service, strong technology, and helpful customer‑success support. Reviews highlight realistic virtual tours and useful workshops.
Negative feedback
Negative reports include appointment cancellations without refunds, unexpected price changes, billing errors, technical glitches, and dissatisfaction with support responsiveness.
These mixed experiences suggest checking recent support policies and retaining documentation when cancelling or disputing charges.
Documentation checklist
Before you cancel
- Account email and user ID associated with Matterport.
- Subscription invoice or receipt showing billing period and payment method.
- Booking confirmation for any scheduled Capture Services appointments.
If you need a refund or dispute
- Payment proof (bank/credit card statement) showing the charge.
- Screenshots of cancellation screens or confirmation emails.
- Any correspondence with Matterport support or the capture vendor.
Common mistakes
Expecting automatic pro‑rata refunds
Many customers assume they will receive a pro‑rata refund when cancelling mid‑billing cycle. Matterport generally does not refund unused subscription time.
Incorrect cancellation channel
Another common error is cancelling in the wrong place: App Store and Google Play subscriptions must be cancelled via Apple or Google accounts, not via the Matterport web settings.
Additionally, failing to cancel capture bookings more than 24 hours in advance can lead to fees or loss of credit.
Comparative recap
Quick comparison
The table below summarizes cancellation channels, refund likelihood, and effective timing for easy reference.
How to read this table
- Use the Channel column to choose the correct cancellation route.
- Refer to Refund? for expected refund policy; exceptions may apply.
| Channel | How to cancel | Refund? | Effective timing (Period / ) |
|---|---|---|---|
| Web (Platform subscription via matterport.com) | Cancel in Account Settings at my.matterport.com | No refund for unused portion (generally) | End of current billing period |
| App Store / Google Play | Cancel via Apple App Store or Google Play subscriptions | Refunds governed by Apple/Google policies; Matterport does not control | End of current billing period (per store) |
| Capture Services (on‑demand or scheduled) | Cancel via booking confirmation or capture team contact | Possible credit/refund if >24 hours; typically no refund within 24 hours | Depends on appointment and capture policy |
After cancelling
Immediate next steps
- Export or back up any important models, scans, or data before access changes.
- Check your payment method and remove or update saved cards if needed.
Official resources and follow‑up
For capture service information and pricing details, see Matterport’s Capture Services page:
Matterport Capture Services starter
To contact Matterport sales or request account/pricing assistance, use the official contact/pricing request page:
Address
Registered office
Matterport, LLC
352 East Java Drive, Sunnyvale, CA 94089, USA
Legal notices
Formal legal notices or requests referenced in Matterport terms are typically sent to the Sunnyvale address above.
If you require legal or consumer rights assistance in Singapore, consider contacting local consumer protection resources for guidance under the CPFTA.