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Cancel MAXON
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Maxon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Maxon: Easy Method
What is Maxon
Overview
Maxon is a software company that develops professional 3D, animation and graphics tools such as Cinema 4D and related products. Its offerings are delivered primarily by subscription.
How the service is delivered
Maxon subscriptions are sold directly via Maxon’s online shop and through third-party stores such as Apple App Store (iOS) and Google Play. Billing and cancellation may differ by purchase channel.
How to cancel Maxon
Cancel when you purchased from Maxon Shop (website)
If you subscribed via Maxon’s website, sign in to your my.maxon.net account to manage subscriptions.
- Go to Subscriptions in your my.maxon.net account.
- Click the link next to the subscription status to cancel.
- Turn off auto-renew at least 3 days before expiry for monthly plans, or 10 days before expiry for annual plans.
Cancel when you purchased through app stores
For subscriptions purchased via third-party stores, cancel inside that store; Maxon cannot directly cancel those subscriptions for you.
- iOS (App Store): Open iOS Settings → your name → Subscriptions → select Maxon → Cancel Subscription.
- Google Play: Open Google Play Store → Payments & Subscriptions → Subscriptions → select Maxon → Cancel.
- Keep access until the end of the paid billing period after you cancel through the store.
What happens when you cancel
Access after cancellation
Generally, you retain access to the subscription features until the end of the paid billing period. This applies to store and direct purchases unless a refund immediately deactivates the license.
Renewal and auto‑renew
Cancellation prevents future auto-renewals when done in time. Missing the required lead time (3 days monthly / 10 days annual for direct purchases) may result in an unexpected renewal charge.
Will I get a refund?
Standard refund policy highlights
Maxon allows refunds for new annual subscriptions if requested within 14 days of purchase. New monthly subscriptions, student/teacher purchases, renewals and maintenance extensions are generally not eligible.
Exceptions, timing and processing
- Renewal refunds: you must submit a support ticket before renewal - within 3 days for monthly or 10 days for annual renewals.
- Verifone-processed renewal refunds are not approved.
- Self-service refunds for eligible annual purchases typically process within 5 days; bank refunds can take 5 - 7 working days.
- Note: a refund that is processed will usually disable the license immediately, even if unused time remains.
Maxon plans and pricing
Where to check pricing
Official, current pricing (including regional pricing) should always be confirmed on Maxon’s official site or by contacting Maxon sales or authorised resellers.
No invented prices
Public information for 2025/2026 shows USD pricing publicly; there is no verified Singapore‑dollar (SGD) pricing available here. Do not rely on unverified price listings.
Your consumer rights in Singapore
General position for digital services
In Singapore there is no automatic statutory right to cancel a digital subscription simply because you changed your mind. Refunds depend on the provider’s stated terms and conditions.
Defective goods and recourse
The Lemon Law in Singapore applies to defective physical goods, not typically to digital services. Service-related problems may be considered under general consumer protection if misrepresentation occurred.
- If Maxon breaches its own published policies you can lodge a complaint with CASE (Consumers Association of Singapore) or consider Small Claims Tribunal action for breaches.
Customer experiences
Positive feedback
Some users report helpful and responsive support interactions. Specific reviews highlight individual support agents assisting with account or migration tasks.
Common complaints
Many public reviews cite issues with unexpected/early renewals, denied refund requests, licensing or activation instability, and disputed charges. Users also report mixed support responsiveness for licensing problems.
Documentation checklist
Essential items to collect
- Order number or invoice/receipt for the purchase.
- Account email and subscription ID (if available).
- Payment method details and transaction dates.
- Screenshots showing renewal date, charged transactions and subscription status.
Optional but helpful evidence
- Support‑ticket IDs and copies of correspondence with Maxon.
- Error messages, logs or screenshots showing service issues or failed activations.
Common mistakes
Timing and auto-renewal assumptions
Users sometimes assume cancelling close to the renewal date will stop the charge; missing the provider’s required lead time can still trigger a renewal.
Wrong cancellation path or missing proof
Another frequent error is attempting to cancel through Maxon when the subscription was billed by Apple or Google Play (or vice versa). Keep receipts and account records to avoid delays.
Comparative recap
Channel comparison table
| Channel | Period | Access after cancel | Refund notes |
|---|---|---|---|
| Maxon Shop (direct) | annual / monthly | Access normally remains until period end; refunds may immediately disable license. | New annual refundable within 14 days; monthly generally not refundable unless within renewal window. |
| App Store (iOS) | annual / monthly | Access remains until billing period ends after you cancel in iOS Settings. | Refunds handled by Apple; contact Apple Support for store‑billed refunds. |
| Google Play | annual / monthly | Access continues until end of paid period after cancellation in Google Play. | Refunds handled by Google Play; contact Google Play support for store‑billed refunds. |
After cancelling
Follow-up actions
Keep your receipts, account email, and any confirmation of cancellation. Check your payment method for final charges and save all communications.
Helpful links
- Maxon help - subscriptions & billing
- Singapore consumer advice (general)
- Overview: Lemon Law & consumer rights (AsiaOne)
- Public reviews for Maxon (Trustpilot)
Address
Local contact context
One Singapore address that appears in public records for related entities is: 33 Ubi Ave 3 #08-40 Singapore 408868.
Notes on offices
This address may relate to other companies with the “Maxon” name (hardware distributors) and not Maxon Computer GmbH (the software company). No verified Singapore office for the software provider was found in the sources used here.