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I hereby notify you of my decision to terminate the contract relating to the Microsoft service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Microsoft: Easy Method
What is Microsoft
Overview
Microsoft is a global software and cloud services company offering productivity tools, operating systems, developer platforms and device hardware.
Its consumer subscriptions include Microsoft 365 (Office apps, OneDrive, Teams, Copilot features) and one‑time Office purchases, plus device sales via the Microsoft Store.
Presence in Singapore
Microsoft operates in Singapore under regional entities and sells services subject to local terms and law.
Local pricing, billing and statutory consumer protections (e.g., Singapore consumer law) apply to purchases made in Singapore.
How to cancel Microsoft
Cancel a Microsoft 365 or subscription bought on the web
- Sign in to your Microsoft account at account.microsoft.com and go to Services & subscriptions.
- Find the subscription, select it, and click "Cancel" or follow the onscreen cancellation flow.
- Follow confirmation prompts and keep any confirmation emails for your records.
Cancel purchases made through app stores or Microsoft Store
- If purchased via Apple App Store or Google Play, you must cancel or request refunds through Apple Support or Google Play Help (handle via those platforms).
- For Microsoft Store orders that haven't shipped, go to Order history in your Microsoft account and select "Cancel item".
- If a Microsoft Store item has shipped or was a digital product already billed, contact Microsoft Store support to request a refund or exchange.
What happens when you cancel
Service access
On cancellation of a subscription, access to paid features and paid storage (OneDrive) typically ends at the end of the current billing period unless an immediate termination is chosen.
Files are usually retained for a grace or reduced‑access period; export or backup any important data before access is removed.
Billing and renewal
Cancellation prevents future renewals but does not automatically guarantee a refund unless allowed under policy or local law.
Keep confirmation of cancellation and monitor your payment method for any post‑cancellation charges to dispute if needed.
Will I get a refund?
Microsoft policy highlights
Microsoft's Services Agreement for Singapore states purchases are final and non‑refundable except where required by law.
Billing errors should be reported within 90 days to be eligible for correction or refund under Microsoft’s terms.
See Microsoft Services Agreement: Microsoft Services Agreement (Singapore).
Common exceptions and timeframes
- Some Q&A guidance indicates refunds may be available if you cancel a subscription within 30 days of purchase; processing typically 3 - 5 working days after approval.
- Other guidance suggests cancellations within 7 days of renewal often qualify for full or prorated refunds, again typically processed in 3 - 5 business days.
- For newer services such as Copilot, some regions show refunds if canceled within 14 days; refunds may appear within up to 30 days after approval.
References: Microsoft Q&A guidance pages linked in the documentation section below.
Microsoft plans and pricing
Consumer plans (Singapore)
Below are representative Singapore prices sourced from official Microsoft pages and authorised local resellers as of February 2026.
Use these figures as a guide; final checkout prices may include taxes or vary by retailer.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Microsoft 365 Personal (Consumer) | S$15.49/month | Monthly | For one person; 1 TB OneDrive; includes Office apps + AI‑powered Copilot, Defender, Designer, Clipchamp, Teams |
| Microsoft 365 Personal (Consumer) | S$154.99/year | Annual | Same as monthly but annual billing (≈S$12.92/month equivalent) |
| Microsoft 365 Family (Consumer) | S$18.99/month | Monthly | For up to six people; up to 6 TB OneDrive (1 TB per person); includes Office apps + AI‑powered features |
| Microsoft 365 Family (Consumer) | S$189.99/year | Annual | Same as monthly but annual billing (≈S$15.83/month equivalent) |
| Microsoft 365 Premium (Consumer) | S$28.99/month | Monthly | For up to six people; includes enhanced Copilot AI features + all Family features |
| Microsoft 365 Premium (Consumer) | S$289.99/year | Annual | Same as monthly but annual billing (≈S$24.17/month equivalent) |
| Office Home 2024 (One-time Purchase) | S$275.00 | One-time | Classic Office apps for one PC or Mac; no updates |
| Microsoft 365 Apps for Enterprise (via licensing.sg reseller) | S$216.00/year | Annual | Enterprise‑grade Office apps for multiple devices |
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws (for example, the Consumer Protection (Fair Trading) Act and the Lemon Law) may provide remedies such as repair, replacement or refund for defective or misdescribed goods.
These statutory rights cannot be waived by a supplier’s terms that say "all purchases are final".
How this affects Microsoft purchases
- Microsoft’s contractual “no refund” policy applies subject to statutory exceptions under Singapore law.
- If a product is defective or materially not as described, you may have remedies under local law even if Microsoft’s terms state purchases are final.
- Keep evidence (receipts, diagnostics, correspondence) to support any consumer law claim or dispute.
Customer experiences
Available review trends
Public reviews and forum posts show a mix of experiences: many users report smooth cancellations, while others report frustrating support interactions for billing, devices and repairs.
Online ratings for Microsoft as a whole include a notable number of negative reviews focused on support responsiveness and resolution.
Singapore‑specific feedback
- Some Singapore Reddit posts highlight poor aftersales support for Surface devices and dissatisfaction with repair experiences.
- Trustpilot overall reviews for Microsoft show frequent complaints about customer service and billing issues; use these reports as context but verify individual cases with official support.
Documentation checklist
What to prepare before contacting support
- Microsoft account email and sign‑in proof (screenshots if needed).
- Order number or subscription ID and purchase date.
- Payment method details and the card or transaction reference showing the charge.
- Device serial number or product key for hardware or one‑time purchases.
- Screenshots of errors, billing entries, cancellation attempts and support chats or emails.
Keep records after cancellation
- Save cancellation confirmation emails and reference numbers.
- Retain any refund approval or denial communications.
- Note dates and names of any support agents you contact.
Common mistakes
Incorrect cancellation path
Attempting to cancel an Apple or Google billed subscription via Microsoft account will not work.
Always verify the original purchase channel: web (Microsoft account), Apple App Store, Google Play, or Microsoft Store.
Missing documentation and late disputes
Failing to capture order numbers, receipts or screenshots can delay or prevent refunds or corrections, especially for billing error claims within 90 days.
Waiting beyond the stated windows (e.g., 7 - 30 days guidance from community responses) reduces the chance of an administrative refund even if local law might still provide remedies.
Comparative recap
Quick comparison summary
The table below compares common Microsoft purchase types, how to cancel and typical refund expectations based on available guidance and Microsoft terms.
Comparison table
| Item | Cancel method | Refund possibility | Notes |
|---|---|---|---|
| Microsoft 365 (web purchase) | Account.microsoft.com → Services & subscriptions → Cancel | Possible (case‑by‑case); community guidance: 7 - 30 days windows; billing errors within 90 days | Official terms: purchases final except as required by law. See Services Agreement. |
| Apple App Store / Google Play subscriptions | Cancel via Apple Support or Google Play Help | Handled by the app store; follow their refund policies | Microsoft cannot directly refund these; use the platform’s support channel. |
| Microsoft Store orders (digital/physical) | Order history on Microsoft account → Cancel item (if not shipped) | If shipped or digital and billed, request refund via Microsoft Store support | Immediate cancellation only before shipment; otherwise refund/exchange request required. |
After cancelling
Next steps
- Export or back up any files stored on OneDrive that you need before access is reduced or removed.
- Monitor your bank or card statement for any pending or residual charges after cancellation.
- Retain all cancellation confirmations and support correspondence for potential disputes.
Useful official links
- How to cancel a Microsoft 365 subscription (Microsoft Q&A)
- Cancel an order or pre‑order from Microsoft Store (support)
- Microsoft Services Agreement (Singapore)
- Community guidance on refunds and cancellations
- Refund timing examples from Microsoft community
- Copilot subscription refund guidance (community)
Address
Regional registration
Microsoft regional operations for sales in Singapore are associated with local registrations and offices.
Mailing address
182 Cecil Street, #13-01 Frasers Tower, Singapore 069547.