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I hereby notify you of my decision to terminate the contract relating to the Microsoft 365 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Microsoft 365: Easy Method
What is Microsoft 365
Overview
Microsoft 365 is a subscription-based suite of productivity and collaboration tools including Word, Excel, PowerPoint, Outlook and cloud services such as OneDrive and Teams.
It combines desktop apps, mobile apps and online services under a recurring subscription model that renews monthly or annually.
Who it is for
Microsoft 365 is intended for consumers, families, students and businesses needing cloud storage, office applications and collaboration tools.
Different plans exist for personal use and business use; check plan details on the official site for the features you need.
How to cancel Microsoft 365
Apple App Store (iOS subscriptions)
- Cancel via your iOS device: open Settings > tap your name > Subscriptions > select the Microsoft 365 subscription > Cancel Subscription.
- Microsoft cannot cancel App Store subscriptions for you; cancellations must be done through Apple’s subscription settings.
Google Play (Android subscriptions)
- Cancel via Google Play: open the Google Play Store app > Profile > Payments & subscriptions > Subscriptions > select Microsoft 365 > Cancel subscription.
- Microsoft cannot cancel Google Play store subscriptions; you must use Google Play subscription settings.
Web (direct Microsoft purchase)
- Sign in to your Microsoft account, go to Services & subscriptions, find Microsoft 365, select Manage and choose Turn off recurring billing to let the subscription end at expiry.
- If you need immediate cancellation or assistance, contact Microsoft support via your account’s support options for direct help.
What happens when you cancel
Access and renewal
When you cancel recurring billing, the subscription remains active until the end of the paid period and will not auto-renew afterwards.
If you cancel during a trial or before the period ends, access typically continues until expiry unless an immediate cancellation is requested and granted.
Data, files and services
After a subscription ends, editing access to apps and cloud storage may be restricted and files may become read-only, but data is generally retained for a period before deletion.
Back up important files and email before expiry; check your OneDrive and account settings to avoid accidental data loss.
Will I get a refund?
Microsoft refund policy (general)
- Microsoft’s general position is that purchases are final and non‑refundable unless required by law or a specific offer provides otherwise.
- If you believe you were charged in error, contact Microsoft support promptly; Microsoft notes contacting within 90 days may be required for many error claims.
Exceptions and common timeframes
- Community reports and support threads indicate some customers received refunds when cancelling within short windows (examples: 72 hours, 30 days), but these are case-by-case and not guaranteed.
- Business account refunds may follow different rules (examples: some reseller or account types show a 7-day credit window or pro‑rated credits for certain account types).
- For purchases made through Apple or Google, refund rules are controlled by those stores and you must follow their refund processes.
Microsoft 365 plans and pricing
Where to check current prices
Do not rely on third-party summaries for current pricing - verify plan features and prices on the official Microsoft Singapore site.
Official plan and purchase information is available here: Microsoft 365 plans and pricing (Singapore).
Notes on pricing and billing
Plans can be billed monthly or annually; available billing options and promotional offers vary by region and purchase channel.
If you purchased via Apple or Google, store billing and renewal terms from those stores apply instead of direct Microsoft billing.
Your consumer rights in Singapore
Microsoft policy vs Singapore law
Microsoft generally applies a “final sale” policy unless Singapore law requires otherwise; local consumer protection may provide additional rights in certain cases.
Microsoft’s regional commercial entity for Singapore is Microsoft Regional Sales Pte Ltd, which governs local sales terms.
Practical next steps if you have a dispute
If you believe local consumer protection law grants you a remedy, gather purchase documentation and contact Microsoft support first to seek resolution.
If that does not resolve the issue, consider contacting Singapore consumer protection authorities or legal advice about next steps under local law.
Customer experiences
Positive feedback
Many reviewers praise Microsoft 365 for deep integration across apps, strong security controls and suitability for business compliance needs.
Some local review summaries show high overall ratings and appreciation for the product feature set and ecosystem value.
Negative feedback
Common complaints include difficulty reaching helpful customer service, problems cancelling trials or subscriptions and recurring charges despite cancellation attempts.
Users also report technical issues such as sign-in or authenticator failures, and frustrating automated support or delayed refunds in some cases.
Documentation checklist
Account and purchase identifiers
- Microsoft account email address used to buy the subscription.
- Order ID or transaction ID from the receipt or confirmation email.
- Purchase date and the last charge date shown on your billing statement.
Supporting evidence for refunds or disputes
- Screenshots of receipts, billing statements and subscription pages (App Store/Google Play subscription screens if applicable).
- Records of cancellation attempts, support case numbers, chat transcripts or emails with timestamps.
- Proof that the service was unused (if claiming an unused purchase) and device/store purchase screenshots when relevant.
Common mistakes
Attempting to cancel in the wrong place
One frequent mistake is trying to cancel an App Store or Google Play subscription from Microsoft’s website; if you purchased through a store, you must cancel in that store.
Failing to turn off recurring billing in the correct store or account can result in continued charges even after you think you cancelled.
Missing or incomplete documentation
Not saving receipts, order IDs or screenshots of subscription pages makes refunds and disputes harder to resolve.
Also, not backing up files before expiry can lead to unexpected loss of editing access or perceived data loss after cancellation.
Comparative recap
| Channel | How to cancel | Refund possibility | Period |
|---|---|---|---|
| Apple App Store | Cancel via iOS device/App Store subscription settings; Microsoft cannot cancel for you. | Refunds follow Apple’s policies; contact Apple for refund requests. | annual / monthly |
| Google Play | Cancel via Google Play Store subscription settings; Microsoft cannot cancel for you. | Refunds follow Google Play policies; contact Google for refund requests. | annual / monthly |
| Web (direct Microsoft) | Sign in to Microsoft Account → Services & subscriptions → Manage → Turn off recurring billing or contact Microsoft support for immediate cancellation. | Refunds are case-by-case; Microsoft’s general policy is final sale unless law or offer provides otherwise. | annual / monthly |
After cancelling
Immediate next steps
- Back up important documents and email from OneDrive and Outlook before the subscription fully expires.
- Verify that recurring billing is turned off in the correct account or store and watch your next statement for unexpected charges.
Where to get official help
- For plan details, billing and support, use the official Microsoft 365 pages: Microsoft 365 (Singapore).
- If you need a refund or dispute a charge, gather documentation and contact Microsoft support from your Microsoft account or the purchase store (Apple/Google) as applicable.
Address
Regional contact
Microsoft’s Singapore regional sales entity is Microsoft Regional Sales Pte Ltd, which governs local sales terms and service for Microsoft 365 in Singapore.
Mailing address
182 Cecil Street, #13-01 Frasers Tower, Singapore 069547