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I hereby notify you of my decision to terminate the contract relating to the Microsoft Outlook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Microsoft Outlook: Easy Method
What is Microsoft Outlook
Overview
Microsoft Outlook is an email and personal information management application that includes email, calendar, contacts, and tasks. It is available as a free tier and as part of paid Microsoft 365 subscriptions in Singapore.
Where it is used
Outlook is used on the web, Windows and macOS desktop apps, and iOS/Android mobile apps. Paid plans add larger mailboxes, extra cloud storage and premium Outlook features.
How to cancel Microsoft Outlook
Cancel on iPhone/iPad (App Store)
- Open Settings on your device, tap your Apple ID, then Subscriptions.
- Find Microsoft 365 or Outlook (if listed separately) and tap Cancel Subscription.
- Only works if the subscription was purchased through the App Store; see an external guide: Vexly: cancel via App Store.
Cancel on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & Subscriptions → Subscriptions.
- Select the Microsoft subscription and choose Cancel Subscription.
- This applies only to purchases made through Google Play; see the mobile guide: Vexly: cancel via Google Play.
Cancel on the web (Microsoft account)
- Sign in to the Microsoft account used to buy the subscription and go to your Subscriptions/Services page.
- Locate the subscription and select Cancel to stop recurring billing. Cancellation normally lets you keep access until the end of the billing period.
- For refund questions and regional guidance see Microsoft support references below.
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription, billing typically stops but access usually continues until the end of the paid billing period. You will retain mailbox data and cloud files subject to the plan’s retention rules.
Account and data retention
Data remains associated with your Microsoft account. If you downgrade to the free tier, storage limits apply and you may need to remove content to stay under limits.
Will I get a refund?
Microsoft policy summary
Microsoft’s Services Agreement states purchases are generally final and non‑refundable unless required by law. Microsoft may issue refunds or credits at its discretion.
See the Microsoft Services Agreement for the official terms: Microsoft Services Agreement (Singapore).
Common regional exceptions
- Cancelling within 30 days of purchase or renewal often results in a refund in Singapore; processing may take a few working days.
- Microsoft recommends contacting support within 90 days of a charge for possible resolution under its discretionary refund guidance.
- For a community Q&A about refunds and processing times in the Singapore region see: Microsoft Q&A: refund question (en‑SG).
Microsoft Outlook plans and pricing
Pricing table (Singapore)
| Plan | Price | Period | Features |
|---|---|---|---|
| Free (Outlook only) | S$0.00 | Perpetual (free tier) | Web, desktop, and mobile apps; ad-supported; 15 GB mailbox storage; 5 GB cloud storage |
| Microsoft 365 Basic | S$29.00 | Annual | Ad‑free Outlook with 100 GB mailbox, 100 GB cloud storage, advanced security |
| Microsoft 365 Basic | S$3.00 | Monthly | Same as above (monthly equivalent) |
| Microsoft 365 Personal | S$154.99 | Annual | Full Outlook + Office apps, 1 TB cloud storage, Copilot features |
| Microsoft 365 Personal | S$15.49 | Monthly | Same as above (monthly equivalent) |
| Microsoft 365 Family | S$189.99 | Annual | All Personal features, shared across up to 6 people (1 TB per person) |
| Microsoft 365 Family | S$18.99 | Monthly | Same as above (monthly equivalent) |
| Microsoft 365 Premium | S$289.99 | Annual | Family-level benefits plus extensive Copilot usage and exclusive AI features |
| Microsoft 365 Premium | S$28.99 | Monthly | Same as above (monthly equivalent) |
| Standalone Outlook (one‑time purchase) | S$209.00 | Perpetual license | Outlook only, for one PC or Mac |
| App Store - Microsoft 365 Personal | S$159.00 | Annual (via Apple store) | Full Outlook + Office apps; 1 TB OneDrive; premium Office features |
| App Store - Microsoft 365 Personal (in‑app monthly) | S$15.48 | Monthly | Same as above via App Store |
| App Store - Microsoft 365 Family (in‑app monthly) | S$18.98 | Monthly | Family plan via App Store |
| App Store - Microsoft Copilot Pro | S$29.00 | Period unspecified | Copilot Pro via App Store (enhanced AI features) |
Notes on pricing
Prices are Singapore‑specific and reflect Microsoft and App Store offerings as of February 2026. App Store monthly prices may differ by a few cents due to rounding.
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws apply to digital purchases and cannot be overridden by contract clauses that say “all sales final.” Consumers retain statutory remedies under applicable Singapore laws.
How Microsoft represents regional rights
- Microsoft’s Services Agreement acknowledges statutory rights remain applicable.
- Microsoft’s internal refund window (90 days, discretionary) does not remove consumer rights under Singapore law.
- Refer to the official terms for more detail: Microsoft Services Agreement (Singapore).
Customer experiences
Positive feedback
Many users praise Outlook for ease of use, strong integration with the Microsoft ecosystem, and a rich feature set for email and calendars.
Common criticisms
- Users report issues such as broken group features, formatting loss when copying from Word, scheduling and calendar inconsistencies, and slow performance.
- Broader complaints about Microsoft support responsiveness appear in public reviews and can affect customer satisfaction.
Documentation checklist
What to have before you cancel
- Microsoft account email and password (used to buy the subscription).
- Order receipt or proof of purchase, billing date and last charged amount.
- Device details if purchased via App Store or Google Play (device model, Apple/Google account used).
When contacting support
- Prepare a clear request: cancellation date, reason, and refund request (if applicable).
- Record reference numbers or chat transcripts for follow up.
Common mistakes
Canceling the wrong subscription
Example: Cancelling a free Outlook app does not cancel a Microsoft 365 subscription billed through Apple or Google.
Always check whether the charge originates from Microsoft, Apple App Store, or Google Play before following cancellation steps.
Missing refund windows
Example: Waiting beyond 30 days for an initial purchase or beyond 90 days to raise a billing dispute can limit refund options under Microsoft’s policies.
Contact support promptly and keep receipts to improve the chance of a favorable outcome.
Comparative recap
Quick comparison
| Item | Cancel method | Ease | Refund likelihood |
|---|---|---|---|
| App Store subscription | Cancel via iOS Settings → Subscriptions | Easy on device | Possible within 30 days; Apple handles billing |
| Google Play subscription | Cancel via Play Store → Subscriptions | Easy on device | Possible within 30 days; Google handles billing |
| Web / Microsoft billing | Cancel from your Microsoft account subscriptions page | Moderate (requires sign-in) | Refunds discretionary; often available within 30 days in SG |
How to choose
If you purchased through Apple or Google, cancel there first. If billed directly by Microsoft, cancel via your Microsoft account. Keep receipts to support refund requests.
After cancelling
Verify status and retention
- Confirm cancellation confirmation email and check the subscription end date in your account.
- Monitor mailbox and OneDrive storage limits to avoid data loss once the plan lapses.
Useful links
- Vexly: How to cancel Microsoft 365 (App Store & Google Play steps)
- Microsoft Q&A: refund/processing information (en‑SG)
- Microsoft Services Agreement (Singapore)
- Microsoft Singapore: Outlook plans
- Microsoft Store: Outlook (Singapore)
Address
Regional sales address
Microsoft Regional Sales Pte Ltd (Singapore office):
182 Cecil Street, #13‑01 Frasers Tower, Singapore 069547
Notes about addresses
Use the regional sales address above for correspondence related to Microsoft Singapore subscriptions. Alternative Microsoft office addresses should not be used for subscription cancellation.