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I hereby notify you of my decision to terminate the contract relating to the Mindmetric service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mindmetric: Easy Method
What is Mindmetric
Overview
Mindmetric is a subscription-based service that provides AI-driven assessments and insights for cognitive and mental-wellbeing metrics.
It offers both a one-off test option and a subscription plan with broader access to its Brain Hub and detailed AI recommendations.
Key offerings
Products include one-off reports (ASD/ADHD/IQ style tests) and a subscription that unlocks ongoing access and expanded results.
Pricing is listed officially in AUD (and USD); SGD prices below are approximate conversions.
How to cancel Mindmetric
Cancel in-app (App Store / Google Play)
- Open your Apple ID or Google Play subscriptions in your device settings.
- Find the Mindmetric subscription and select Cancel Subscription.
- Mindmetric cannot cancel in-app subscriptions on your behalf - you must cancel through the store.
Cancel on the web or via payment provider
- Log in at the Mindmetric website and go to your account billing or subscription page to cancel.
- If the cancel option is unavailable or the site is unresponsive, cancel the recurring payment with your payment provider (PayPal or bank card).
- Keep proof of your cancellation or provider action (screenshots, confirmation emails, transaction IDs).
What happens when you cancel
Access after cancellation
If you cancel before the next billing period, you typically retain access until the end of the paid period.
Canceling prevents future renewals but does not necessarily remove access already paid for.
Data and account status
Canceling a subscription does not automatically delete your account or stored results; check account settings or contact support for data removal.
Retain copies of any reports you need before access ends, if you plan to close the account.
Will I get a refund?
Subscriptions
Mindmetric does not provide a general 14-day cooling-off refund right for subscriptions in its terms.
Refunds for subscriptions are generally only available via the platform where you purchased (App Store / Google Play) under their respective policies.
One-off reports and exceptions
One-off reports may be covered by a Money-Back Guarantee only if the report is not delivered within the promised timeframe.
Claims for such refunds must be made within the specified period after expected delivery and are limited to the report fee.
Mindmetric plans and pricing
Pricing summary
The official site lists prices in AUD (and USD); SGD figures below are approximate conversions for guidance.
For official pricing details, consult Mindmetric's pricing page linked below.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Subscription (after 7-day free trial) | S$27.30 | Monthly | Full access to Brain Hub, detailed results, AI insights and recommendations |
| One-off test (ASD/ADHD/IQ) | S$2.70 | One-off | Personal in-depth report with AI insights and recommendations |
Your consumer rights in Singapore
Contract and refund basics
Mindmetric's terms do not state a 14-day cooling-off or an automatic refund right for subscriptions.
Consumers should rely on platform-level refund mechanisms (Apple/Google) when purchases are made in-app.
Practical steps under Singapore practice
- Document your purchase and any communications with Mindmetric or the store.
- If a web cancellation fails, use your card issuer or PayPal to stop recurring payments and keep proof.
- For unresolved disputes, consider contacting local consumer advice bodies (for example, the Consumers Association of Singapore) for guidance.
Customer experiences
Common negative reports
Users have reported unexpected transitions from a small one-off fee to a recurring monthly subscription without clear notice or consent.
Other complaints include difficulty locating cancellation options and poor responsiveness to refund requests.
Positive notes and balance
Some users find value in the platform's AI insights and in-depth reports when access is properly managed.
Because experiences vary, keep careful records of billing and trial periods to avoid surprises.
Documentation checklist
Before contacting support
- Account email and username used for Mindmetric.
- Order or transaction ID and date of purchase.
- Screenshots of billing, subscription status, trial start and renewal dates.
Proof to retain after cancelling
- Confirmation of cancellation (store or Mindmetric website screenshot).
- Any correspondence with Mindmetric or payment provider about refunds.
- Evidence of attempted contact if cancellations or refunds are not processed.
Common mistakes
Not checking how you purchased
Example: Users assume Mindmetric can cancel an in-app subscription, but Apple/Google handle those subscriptions directly.
Always verify whether the purchase was via App Store/Google Play or directly on the Mindmetric website.
Missing timing and proof
Example: Waiting until after the renewal date to request cancellation or refund reduces options for refunds or chargebacks.
Always capture timestamps and confirmation screens when you cancel or request help.
Comparative recap
Quick comparison
The table below summarizes the main differences between the subscription and the one-off test to help you decide or take action.
| Feature | Subscription | One-off test |
|---|---|---|
| Price (approx. SGD) | S$27.30 / month | S$2.70 one-off |
| Access | Ongoing access to Brain Hub and features while active | Single report access |
| Cancellation method | Cancel via web billing page or via App Store / Google Play if purchased in-app | No recurring charge; no subscription to cancel unless upgraded |
| Refund likelihood | Generally no; only via platform refund policies for in-app purchases | Possible Money-Back Guarantee if report not delivered on time |
After cancelling
Follow-up actions
Save all cancellation confirmations and any remaining reports you want to keep before access ends.
If charges continue after cancellation, contact the store or your payment provider immediately and provide documentation.
Useful official link
For official pricing details and to access your account billing page, see the Mindmetric pricing page:
Mindmetric pricing and billing
Address
Official website
No postal address was provided in the available public pricing materials.
Use the official website for billing and account management via the link above.
Support contact guidance
If you need support but cannot find a postal address, contact through the Mindmetric website billing or support options and keep records of any messages.
If purchases were made via App Store/Google Play or a payment provider, contact those services directly for subscription or refund support.