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Cancel MOBISYSTEMS
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I hereby notify you of my decision to terminate the contract relating to the Mobisystems service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobisystems: Easy Method
What is Mobisystems
Overview
Mobisystems provides OfficeSuite and related productivity apps for editing documents, managing files, and working across desktop and mobile devices.
The company offers subscriptions, lifetime licenses, and cloud storage (MobiDrive) via its web store and third‑party app stores.
Where it is sold
Products are sold directly through the MobiSystems Web Store and via app marketplaces: Google Play (Android) and the App Store (iOS).
Pricing and support differ by where you buy; platform stores handle their own billing and refunds for purchases made through them.
How to cancel Mobisystems
Cancel via Google Play (Android)
- Open Google Play Store.
- Tap your Profile → Payments & subscriptions → Subscriptions.
- Select the MobiSystems subscription → Cancel subscription.
Cancel via App Store (iOS)
- Open iPhone or iPad Settings and tap your name.
- Tap Subscriptions and select the MobiSystems subscription.
- Tap Cancel subscription/trial to stop auto‑renewal.
Cancel via MobiSystems Web Store
- Log into My Account on the MobiSystems Web Store.
- Go to Subscriptions and Products → View subscription.
- Click "Cancel Trial" or "Cancel Auto‑Renewal" and confirm.
What happens when you cancel
Access after cancellation
Cancelling stops future charges but generally preserves access until the end of the paid period.
For web purchases, access remains for the current billing cycle; for store purchases, access terms follow the store’s handling.
Data and files
Your documents and files remain in your account unless you delete them manually.
Back up important files (local or other cloud storage) before subscription expiry if you need continued access.
Will I get a refund?
MobiSystems Web Store refunds
The MobiSystems Web Store offers a 30‑Day Money‑Back Guarantee from subscription activation for purchases made directly on the site.
Refunds under this guarantee apply only to purchases made via the MobiSystems Store.
App Store and Google Play refunds
- App Store (iOS): Refunds are handled by Apple; submit through Apple's "Report a Problem" process. See Apple support: Apple support (Singapore).
- Google Play (Android): Google usually allows refunds within ~48 hours under its policy; beyond that refunds are not guaranteed and are subject to Google Play decisions.
Mobisystems plans and pricing
Available plans
The table below lists MobiSystems pricing and key features as shown on the Singapore site. Prices are in US dollars (USD).
Notes on pricing
No official SGD pricing is published on the site; reseller offers may differ and can include bundled products not sold directly by MobiSystems.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| MobiOffice Premium (1 user, subscription) | $3.33 per month (billed annually at US$39.99) | Annual | Unlimited Premium features; use on 1 desktop + 2 mobile; 50 GB MobiDrive |
| MobiOffice Multi-user (6 users, subscription) | $4.99 per month (billed annually at US$59.88) | Annual | Unlimited Premium features; each user on 1 desktop + 2 mobile; 100 GB MobiDrive per user |
| MobiOffice Lifetime (1 desktop) | $99.99 one-time purchase | Lifetime | Unlimited Premium features; 1 desktop use; 5 GB MobiDrive |
Your consumer rights in Singapore
Statutory protections
Singapore consumers retain statutory rights under the Consumer Protection (Fair Trading) Act and related Regulations.
These rights apply to unfair practices; they do not automatically create a separate cooling‑off period for digital purchases beyond platform/vendor terms.
How this applies to digital purchases
- Refunds and cancellations for app store purchases are governed by the store (Apple or Google).
- MobiSystems' web purchases include a 30‑day money‑back guarantee for eligible orders made directly on its store.
- For disputes beyond platform remedies, consumers may refer to Singapore consumer protection channels for guidance.
Customer experiences
Common positive feedback
- Users praise the user‑friendly design and cross‑platform compatibility (Windows, Android, iOS, Mac).
- The free version and lifetime license pricing are often cited as good value by many users.
Common negative feedback
- Reports of background processes remaining active after closing the app and occasional formatting inconsistencies.
- Some users find limitations in the free tier and confusing help documentation for certain features.
Documentation checklist
What to prepare before requesting cancellation or refund
- Order ID or receipt from the MobiSystems Web Store (if purchased directly).
- Account email used for the purchase and subscription details (plan name, purchase date).
- Proof of purchase from Google Play or App Store if the purchase was made there.
Additional supporting items
- Screen captures showing the subscription or billing line on your payment method.
- Any correspondence with MobiSystems support or the app store regarding the purchase or issue.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the app does not cancel your subscription. You must cancel through the store or your MobiSystems account to stop future charges.
Leaving the subscription active can lead to unexpected renewals billed by the store.
Missing correct purchase records
Trying to claim a web‑store refund without a web receipt will delay or invalidate the request.
Always locate the correct receipt and confirm whether the purchase was via MobiSystems, Google Play, or the App Store.
Comparative recap
Quick comparison
The table below summarises cancellation and refund handling across purchase channels to help you decide where to manage your subscription.
How to use this table
Find the platform you purchased from to see the correct cancellation path and refund likelihood.
| Platform | How to cancel | Refund policy | Access after cancelling |
|---|---|---|---|
| Google Play (Android) | Cancel in Google Play Store → Profile → Payments & subscriptions → Subscriptions → Select MobiSystems → Cancel | Refunds usually allowed within ~48 hours by Google Play; beyond that not guaranteed | Access continues until the end of the paid period |
| App Store (iOS) | Cancel in Settings → Your name → Subscriptions → Select MobiSystems → Cancel | Handled by Apple via "Report a Problem"; Apple decides eligibility | Access continues until the end of the paid period |
| MobiSystems Web Store | Log into My Account → Subscriptions and Products → View subscription → Cancel Trial / Cancel Auto‑Renewal | 30‑Day Money‑Back Guarantee for web purchases made on the store | Auto‑renewal disabled; access remains until end of current billing cycle |
After cancelling
Practical next steps
- Confirm cancellation email or notification from the store or MobiSystems Web Store.
- Back up any files you need from MobiDrive or the app before access ends.
- Remove saved payment methods from your account if desired.
Helpful links
- MobiSystems Web Store - Manage account, subscriptions, and web‑store refunds.
- Apple support (Singapore) - Report a problem or request refunds for App Store purchases.
- Trustpilot reviews - Read user experiences and ratings.
Address
Contact via web store
For billing, refunds, or account support for purchases made on the MobiSystems site, use the MobiSystems Web Store contact and account pages.
Start here: MobiSystems Web Store.
App store purchases
For purchases made via the App Store or Google Play, use the respective store's support tools to cancel or request refunds.
Apple support information (Singapore): https://support.apple.com/en-sg/118223.