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I hereby notify you of my decision to terminate the contract relating to the Motionleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Motionleap: Easy Method
What is Motionleap
Overview
Motionleap is a subscription-based app by Lightricks that lets users add motion effects and animated overlays to photos.
The app offers free features plus paid "Unlimited access" tiers for additional tools and premium content.
Developer and platform
Motionleap is developed by Lightricks Ltd., distributed on mobile app stores and via direct web subscriptions.
The app is available on iOS (App Store), Android (Google Play) and through direct purchases on Lightricks / Motionleap accounts.
How to cancel Motionleap
On iOS (App Store)
- Open iOS Settings → your name → Subscriptions → select Motionleap → tap Cancel.
- Cancelling in the App Store stops future auto-renewals for the Apple-managed subscription.
On Android (Google Play)
- Open Google Play Store → Menu → Subscriptions → select Motionleap → tap Cancel.
- Cancelling in Google Play stops future auto-renewals for the Google-managed subscription.
Web / direct (Motionleap account or web)
- Log into your Motionleap account (web or app) → go to Billing/Subscription → Manage subscription → Cancel.
- Alternatively, contact support by email (for example support@lightricks.com or pixaloop.android.support@lightricks.com) to request cancellation.
What happens when you cancel
Access after cancellation
Cancelling stops auto-renewal but you typically retain Pro or premium access until the end of the current billing period.
Access to paid features continues for the remainder of the paid period; you are not billed again after cancellation takes effect.
Billing and account data
Billing stops at the end of the current cycle. Your account and any created content remain accessible per Lightricks' account rules.
Deleting the app does not cancel the subscription - cancellation must be done through the store or your Motionleap account.
Will I get a refund?
App Store (iOS) refund policy
Refunds for App Store purchases are handled by Apple via their "Report a Problem" flow and are considered case-by-case.
Apple - not the app developer - reviews refund requests for iOS purchases and issues refunds according to its policies.
Google Play (Android) refund policy
Google Play manages refunds for Android purchases; apply via your Google Play order history or Google support.
Google evaluates each request under its refund rules; the developer is not the primary decision-maker for Play refunds.
Web / direct purchase refunds
- Lightricks offers a 14-day cooling-off (withdrawal) period for web-based subscription purchases; contact support to request a full refund within this window.
- After the 14-day period, refunds are discretionary and generally not provided for unused portions of a subscription.
Motionleap plans and pricing
Available plans (observed in Singapore)
Below are the price points observed in the Singapore App Store listing for various "Unlimited access" tiers.
Billing periods were not specified in the observed listing; these are the exact SGD prices recorded.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Unlimited access (various tiers) | S$5.48 | Not specified | Unlimited access |
| Unlimited access (various tiers) | S$8.48 | Not specified | Unlimited access |
| Unlimited access (various tiers) | S$14.48 | Not specified | Unlimited access |
| Unlimited access (various tiers) | S$14.98 | Not specified | Unlimited access |
| Unlimited access (various tiers) | S$26.98 | Not specified | Unlimited access |
| Motionleap unlimited access (higher tier) | S$49.98 | Not specified | Unlimited access |
| Unlimited access (top tier) | S$67.98 | Not specified | Enlight set unlimited access |
| Unlimited access (top tier) | S$89.98 | Not specified | Unlimited access |
Notes on pricing
App Store listings show price tiers but may not display billing cadence (monthly/annual) in the observed snapshot.
Always check the subscription terms at purchase to confirm billing period and trial details.
Your consumer rights in Singapore
Store purchases vs web purchases
Purchases made through the App Store or Google Play are governed by the respective store refund policies, not by a developer's web policy.
For web/direct purchases, Lightricks states a 14-day cooling-off period for refunds if you contact support within that window.
What this means for Singapore consumers
If you bought via Apple or Google, request refunds through those stores' support flows; the developer cannot unilaterally refund those charges.
If purchased directly on the web, contact Lightricks support promptly to request a refund under their 14‑day cooling-off practice.
Practical advice
- Do not rely on deleting the app to cancel - use the store or account settings to stop renewals.
- Keep receipts, order IDs and cancellation confirmations when seeking refunds or disputing charges.
Customer experiences
Positive feedback
Many users find Motionleap intuitive and user-friendly, praising high-quality animated overlays such as rain, lightning and fireworks.
Some reviewers like the mix of creative tools and optional premium upgrades or AI-assisted features.
Negative feedback
Common complaints include features moved behind paywalls, removal of tools after updates, and frustration with unexpected charges.
Users also report stability issues like crashes, export failures, and performance lag on some devices.
Common issues reported
- Difficulty cancelling subscriptions or unexpected charges after deleting the app.
- Export limitations or prompts to pay to complete exports.
Documentation checklist
What to collect before contacting support
- Order receipt or App Store / Google Play purchase record (order ID).
- Screenshot of active subscription in your device settings and any cancellation confirmation.
- Date and time of the charge, and the email/account used to purchase.
How to use supporting documents
- Attach receipts and screenshots when emailing support to speed up verification.
- If disputing a charge with your store, provide the order ID and a brief timeline of actions taken.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app expecting the subscription to stop; this does not cancel auto-renewal through App Store or Google Play.
Always cancel via the store subscription settings or your Motionleap account to prevent further billing.
Timing and proof issues
Waiting too long to request a refund or failing to keep proof (receipts, screenshots) can reduce refund chances.
Also confirm you are cancelling the correct account if you have multiple Apple/Google IDs or Motionleap accounts.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refunds | Effect |
|---|---|---|---|
| App Store (iOS) | Open iOS Settings → your name → Subscriptions → select Motionleap → tap Cancel. | Handled by Apple via "Report a Problem"; case-by-case. | Stops auto-renewal; access remains until end of billing period. |
| Google Play (Android) | Open Google Play Store → Menu → Subscriptions → select Motionleap → tap Cancel. | Handled by Google Play according to Google policy; apply via Play order history. | Stops auto-renewal; access remains until end of billing period. |
| Web / direct | Log into Motionleap account → Billing/Subscription → Manage subscription → Cancel or email support. | Lightricks offers a 14-day cooling-off period for web purchases; after that refunds are discretionary. | Cancellation takes effect at end of current billing cycle; access continues until then. |
Notes on comparison
Refund and cancellation flows depend on where the purchase was made; stores control refunds for store-based purchases.
Direct web purchases are handled by Lightricks and may permit a 14-day refund period when contacted.
After cancelling
Next steps to confirm cancellation
- Check your subscription status in the App Store, Google Play, or your Motionleap account to confirm cancellation.
- Save any cancellation confirmation emails or screenshots showing the subscription is marked as cancelled.
Support contacts and links
For App Store details and the app listing you can view the official App Store page:
Motionleap on the Singapore App Store
For direct support, include your order ID and screenshots when emailing support (e.g., support@lightricks.com).
Address
Developer headquarters
Lightricks Ltd., Professor Racah, Jerusalem 9190401, Israel.
Alternate / contact notes
Lightricks operates internationally and may have additional regional offices or support contacts associated with Motionleap.
When contacting support, mention your country (Singapore) and provide the store order ID or web purchase receipt for faster handling.