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I hereby notify you of my decision to terminate the contract relating to the Mureka Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mureka Ai: Easy Method
What is Mureka Ai
Overview
Mureka Ai is a subscription-based AI music and content tool sold under SKYWORK AI PTE LTD. It offers in-app purchases and web subscriptions for music generation and related features.
Core features
Features include generation packs, tiered Pro/Premier access, and credit-based consumables. Pricing and billing vary by platform (App Store, Google Play, web).
How to cancel Mureka Ai
Mobile - App Store (Apple)
- Open your device’s Settings and tap your Apple ID > Subscriptions.
- Find the "Mureka AI" subscription and select “Cancel.”
- You keep access until the end of the current billing period.
Mobile - Google Play
- Open the Google Play Store app or visit play.google.com and sign in.
- Go to Payments & subscriptions > Subscriptions, locate "Mureka AI" and cancel.
- Access continues until the paid period ends.
Web (Stripe / PayPal)
- Log in at your account on the Mureka site and go to Subscribe → Manage Subscription.
- Choose a cancellation reason and confirm cancellation.
- Cancel at least 24 hours before renewal to avoid the next charge.
What happens when you cancel
Access and billing
After cancelling via App Store or Google Play, you retain access until the end of the current paid period.
For web subscriptions, cancellation is effective per your account page; follow on-screen confirmation and timing guidance.
Account data and credits
- Purchased credits or consumables are generally non-refundable and may expire or be removed when an account is deleted.
- Keep receipts and subscription confirmations until you are sure credits and access are resolved.
Will I get a refund?
Policy summary
Mureka states that purchased services and credits (paid or bonus) are non-refundable once bought or consumed, except where required by applicable law.
Refunds are therefore uncommon and handled case-by-case depending on platform and local consumer law.
Platform exceptions and routes
- App Store / Google Play refunds must be requested through Apple or Google; Mureka defers to those platform policies.
- For web (Stripe/PayPal) payments, refunds are rarely granted; you may open a dispute with PayPal or your card issuer if support fails.
- Many users report refund requests being denied even shortly after cancelling or deleting accounts.
Mureka Ai plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Pro | S$19.98 | Weekly | Pro access (mobile app in-app purchase) |
| Monthly Pro | S$12.98 | monthly | Pro access (mobile app in-app purchase) |
| Weekly Basic | S$8.98 | Weekly | Basic access (mobile app in-app purchase) |
| Yearly Pro | S$99.98 | annual | Pro access (mobile app in-app purchase) |
| Monthly Premier | S$39.98 | monthly | Premier tier (mobile app in-app purchase) |
| Yearly Basic | S$89.98 | annual | Basic tier (mobile app in-app purchase) |
| Monthly Reference-Value Pack | S$6.98 | One-time/Pack | Reference-value pack (mobile app in-app purchase) |
| 10 Generations | S$39.98 | One-time | Pack of 10 song generations (mobile app in-app purchase) |
Notes
Prices were retrieved from the Singapore App Store listing for Mureka - AI Music Generator (SKYWORK AI PTE LTD) as of early 2026.
Web-based pricing (USD or other currencies) was not converted and may differ from local in-app prices.
Your consumer rights in Singapore
Cooling-off and refund rights
Singapore does not generally provide a statutory 14-day refund right for digital subscriptions like Mureka Ai.
There is a voluntary 7-day cooling-off period in certain distance selling contexts, but it may not apply to digital subscriptions.
Practical recourse
- If you believe a charge or non-delivery is unfair, you may escalate to the Consumers Association of Singapore (CASE) for mediation.
- For monetary claims, you can consider the Small Claims Tribunal if other routes fail.
Customer experiences
Positive feedback
- Some users reported enjoyable early results, usable voice realism, and creative ideas before later issues appeared.
- Positive notes include helpful early prompt-following and promising audio outlines for projects.
Common complaints
- Many reports of unexpected annual charges, confusing UI that converts trials to yearly plans, and difficulty cancelling.
- Frequent refund denials, unresponsive customer service, disappearing or expiring credits, and technical/app quality issues have been reported.
Documentation checklist
What to gather
- Account email and username used to subscribe.
- Receipts, invoice screenshots, payment records, and subscription confirmation pages.
- Dates and screenshots showing subscription settings and cancellation attempts.
How to present evidence
- Organise items by date and platform (App Store, Google Play, Web).
- When contacting support or a payment provider, attach receipts and clear screenshots of your subscription status.
Common mistakes
Subscription confusion
Users often assume cancelling within the app removes the platform subscription; always check Apple/Google subscription settings separately.
Also confirm whether a free trial auto-converts to a yearly plan - take screenshots during sign-up.
Missing proof and timing
Failing to keep receipts or cancelling too close to renewal can lead to disputes being lost.
If you delete the app or account before capturing records, you may lose evidence needed for refunds or complaints.
Comparative recap
At a glance
| Platform | Cancellation method | Refund route | Access after cancel | Tip |
|---|---|---|---|---|
| App Store (Apple) | Via Apple ID subscription settings on device | Request refund through Apple | Access until end of current billing period | Cancel in Apple settings; keep receipt |
| Google Play | Via Google Play subscription settings or play.google.com | Request refund through Google | Access until end of current paid period | Use Google Play order history for proof |
| Web (Stripe/PayPal) | Log in to mureka.ai → Subscribe → Manage Subscription | Ask Mureka support; dispute via PayPal or card issuer if needed | Depends on web account confirmation; follow on-screen guidance | Cancel 24+ hours before renewal; save screenshots |
Key distinctions
App Store and Google Play refunds and cancellations are governed by those platforms; Mureka defers to their policies.
Web payments are handled by Stripe/PayPal; refunds are less common and require direct support or payment disputes.
After cancelling
What to do next
- Save confirmation screenshots and any emails showing cancellation or upcoming renewal dates.
- If charges continue, contact Mureka support at support@mureka.ai or support@mureka.com and include evidence.
- If support is unresponsive, escalate with your bank, PayPal, or the App Store/Google Play dispute process.
Helpful links
Official App Store listing (Singapore): Mureka - AI Music Generator on the App Store
Keep the App Store page as proof of local pricing and in-app purchase options when communicating with support or your payment provider.
Address
Registered office
2 Science Park Drive, #01-08, Ascent, Singapore 118222
Notes
This address is the registered office of SKYWORK AI PTE LTD, the company behind Mureka AI.
For support, use the emails above; official web help pages may also be available on Mureka’s site (not linked here).