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I hereby notify you of my decision to terminate the contract relating to the Mytraits Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mytraits Ai: Easy Method
What is Mytraits Ai
Overview
Mytraits Ai is a subscription-based AI service that analyses user traits and behaviours to provide personalised reports and recommendations.
The service is delivered digitally and requires a paid subscription for full access to AI-generated reports and features.
Service type
Mytraits Ai operates as a software-as-a-service (SaaS) product with auto-renewing subscriptions.
Billing and subscription handling depend on where you purchased the subscription (direct website, App Store, or Google Play).
How to cancel Mytraits Ai
Web (direct purchase via Mytraits website)
- Sign in to your Mytraits account on the Mytraits website.
- Go to Account or Subscription settings.
- Turn off auto-renewal at least 24 hours before the end of the current subscription period.
- Note: uninstalling the app does NOT cancel the subscription.
Mobile stores (iOS and Android)
- App Store (iOS)
- Open iPhone or iPad Settings → tap your name → Subscriptions → find Mytraits → Cancel Subscription.
- Mytraits cannot cancel App Store subscriptions for you; use your Apple account settings.
- Google Play (Android)
- Open Google Play Store app → tap profile icon → Payments & subscriptions → Subscriptions → find Mytraits → Cancel subscription.
- Mytraits does not cancel Google Play subscriptions - you must use your Google account settings.
What happens when you cancel
Access and renewal
When you cancel auto-renewal you will typically retain access to paid features until the end of the current paid period.
Auto-renewal stops at the end of the paid term; you will not be billed further after that period if cancellation was successful.
Data and account
Cancelling a subscription usually does not automatically delete your account or stored data; check account settings for deletion options.
If you want data removed, contact support and follow any deletion procedures required by the service provider.
Will I get a refund?
Direct website purchases
Mytraits offers discretionary refunds for direct purchases via their website.
- To request a refund email support@mytraits.ai with your name, payment method, date of payment, receipt, and a brief justification.
- If approved, refunds are processed to the original payment method within 14 days.
App Store and Google Play purchases
Refunds for App Store or Google Play purchases are handled by the respective store.
You must request refunds through Apple or Google according to their policies; Mytraits’ terms do not specify refunds handled by the company for store purchases.
Mytraits Ai plans and pricing
Plans summary
The service offers an auto-renewing weekly subscription plan listed in USD.
No Singapore Dollar (SGD) price is published; the store may convert USD to SGD at purchase time.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription | US$19.99/week | Weekly | Access to Mytraits AI after trial; auto-renewing unless cancelled |
Your consumer rights in Singapore
Cancellation and refunds
If you purchased directly you have the right to cancel auto-renewal and keep access until the end of the paid period.
Refunds for direct purchases are discretionary; if approved a refund should be issued within 14 days.
App Store and Play purchases
For purchases via Apple or Google, cancellation and refund rights follow Apple/Google policies and must be handled through those platforms.
If you experience billing issues or non-delivery, document your attempts and consider contacting your payment provider or consumer protection authorities.
Customer experiences
Positive feedback
- Users report visually engaging, clear, and professional reports that are easy to explore.
- Some customers find the interface intuitive and the trait visualisations interesting.
Common complaints
- Frequent reports of unexpected or unauthorised recurring charges and difficulty cancelling subscriptions.
- Claims that low-cost trials convert into higher recurring weekly charges and billing continues after cancellation in some cases.
- External watchdogs and trust-analysis sites have flagged the service as suspicious or high-risk, raising transparency concerns.
Documentation checklist
Before contacting support
- Account email or username used to subscribe.
- Proof of payment: receipt, transaction ID, or screenshot of charge.
- Date and time of purchase and any trial start/end dates.
If escalating (bank or consumer authority)
- Record of cancellation attempts (screenshots, timestamps, confirmation pages).
- Copies of all communications with Mytraits or stores and any replies.
- Bank or card statements showing disputed charges.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels the subscription; it does not. You must cancel via your account or the app store settings.
Assuming Mytraits can cancel store subscriptions
Users sometimes expect the vendor to cancel App Store or Google Play subscriptions; Apple and Google require you to cancel in your account settings.
Also avoid cancelling too close to renewal; allow at least 24 hours before period end for web cancellations.
Comparative recap
Quick comparison
| Platform | How to cancel | Who handles refunds | Period |
|---|---|---|---|
| Web (direct purchase) | Sign into account → Account/Subscription settings → turn off auto-renewal (≥24 hours before period end) | Mytraits (discretionary; email support@mytraits.ai) | Weekly (US$19.99/week) |
| App Store (iOS) | iPhone/iPad Settings → tap your name → Subscriptions → find Mytraits → Cancel | Apple / App Store handles refunds | Weekly (US$19.99/week) |
| Google Play (Android) | Google Play Store → profile icon → Payments & subscriptions → Subscriptions → find Mytraits → Cancel | Google / Play Store handles refunds | Weekly (US$19.99/week) |
Notes
Document cancellation attempts and keep receipts in case you need to dispute charges with your bank or consumer protection agencies.
If you purchased via a store, always initiate refunds and disputes through that store’s official process.
After cancelling
What to check
- Confirm cancellation in your account or app store subscription list.
- Keep a screenshot or email confirmation showing auto-renewal is turned off.
Further steps
If you need to review terms, or check official policy details, see the Mytraits terms: Mytraits Terms.
If billing continues after confirmed cancellation, contact your payment provider or consider filing a dispute with your card issuer and report to local consumer protection bodies.
Address
Official contact
For refunds and support email: support@mytraits.ai (use this when requesting refunds for direct purchases).
Refer to the Mytraits Terms page for official service terms: Mytraits Terms.
Physical address
No physical or mailing address is publicly listed on the official site as of the latest terms page review.
WHOIS and registrant details may use privacy services; if you require a postal address, request it from support and document the response.