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I hereby notify you of my decision to terminate the contract relating to the Ngrok service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ngrok: Easy Method
What is Ngrok
Overview
Ngrok is a secure tunneling service that lets developers expose local servers to the internet for testing, demos, and webhooks.
It provides hosted endpoints, routing, and features that simplify local development workflows and remote access.
Typical use cases
Common uses include local web app testing, sharing live demos, and receiving external webhooks during development.
Ngrok offers tiered plans and usage-based options to suit single developers through to teams with larger traffic needs.
How to cancel Ngrok
Via Web (Ngrok dashboard)
- Sign in to your ngrok account on the dashboard.
- Go to your subscription or billing page and choose the option to cancel the subscription.
- Note: Cancelling via the dashboard does not automatically refund past charges; access continues until the end of the current billing period per the Terms of Service.
- See the Terms of Service for details: ngrok Terms of Service.
Via mobile app stores (iOS / Android)
- Apple (iOS): You cannot cancel within ngrok; use Apple's subscription management in iOS Settings to cancel.
- Google Play (Android): Use Google Play's subscription settings to cancel the ngrok subscription.
- For guidance on cancelling store subscriptions see a step summary: Postclic - cancel guidance.
What happens when you cancel
Access and billing
Access to paid features typically continues until the end of the current billing period after cancellation.
Subscriptions generally stop renewing after cancellation; charges already billed normally remain non-refundable per ngrok policy.
Account and data
Your account and configuration (tunnels, domains, settings) usually remain accessible as permitted by your plan until expiry.
If you need to remove data or transfer settings, perform those actions before the subscription period ends.
Will I get a refund?
Ngrok policy
Ngrok's Terms of Service state that fees paid are non-refundable unless required by applicable law.
There is no public 14-day automatic refund or right of withdrawal published for ngrok subscriptions.
Exceptions and platform refunds
- Legal exceptions: Local consumer-protection laws may create refund rights in certain circumstances.
- App store purchases: Refunds for purchases through Apple or Google are handled through their respective refund processes.
- Official policy reference: ngrok Terms of Service.
Ngrok plans and pricing
Price table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | 3 endpoints, 1 GB bandwidth, 20k HTTP/S requests, US$5 one-time credit |
| Hobbyist (billed monthly) | S$12.77 | Monthly | 5 GB bandwidth, 100k HTTP/S, custom ngrok domains, US$10 monthly credit |
| Hobbyist (billed annually equivalent) | S$10.22 | Monthly equivalent | Same as Hobbyist, at US$8/month effective |
| Pay-as-you-go | S$25.54 | Monthly base | Base US$20 monthly credit, unlimited endpoints/bandwidth with additional usage rates |
Notes on pricing
Prices above are converted from USD using an approximate rate (1 USD ≈ 1.277 SGD as an early‑2026 average).
Pay-as-you-go plans may incur additional usage charges (per-GB, per-100k requests) billed separately in USD.
Your consumer rights in Singapore
Singapore legal context
Ngrok's non-refund policy may be subject to Singapore consumer-protection laws, such as the Consumer Protection (Fair Trading) Act (CPFTA).
CPFTA can provide remedies where services are defective, misrepresented, or not provided as agreed.
Platform-specific considerations
- Purchases through Apple App Store or Google Play are also subject to those platform operators' terms and refund processes.
- If you believe a consumer-rights breach occurred, document evidence (receipts, communications) before contacting the provider or a consumer agency.
Customer experiences
Positive feedback
- Many developers praise ngrok for reliability and ease of use for local testing and sharing demos.
- Users value quick setup and secure tunnelling for development workflows.
Negative feedback
- Some global reviews report unclear billing, unwanted recurring charges, and slow or unresponsive support; see general feedback on Trustpilot.
- Developers on community forums have raised concerns about changes to free-tier behavior and feature reclassification to paid tiers.
Documentation checklist
Before you cancel
- Locate your account email, subscription ID, and recent invoice or receipt.
- Note the billing cycle end date so you know when access will stop.
What to prepare when cancelling
- Export any configuration, certificates, or custom domain settings you need to keep.
- Capture screenshots or copies of billing and plan details in case of disputes.
Common mistakes
Billing misunderstandings
Users sometimes expect pro-rated refunds or immediate termination; ngrok typically keeps access until the billing period ends and states fees are non-refundable.
Example: Cancelling mid-cycle does not usually produce a partial refund; the subscription just won’t renew.
App store cancellations
Attempting to cancel via the ngrok website for App Store subscriptions will not work; those are controlled by Apple and Google.
Example: If you subscribed on iOS, cancel in iOS Settings; otherwise the charge may continue through the App Store.
Comparative recap
Quick comparison
| Plan | Price (SGD) | Period | Key points |
|---|---|---|---|
| Free | S$0.00 | Monthly | Basic limits: 3 endpoints, limited bandwidth and requests |
| Hobbyist (monthly) | S$12.77 | Monthly | Higher limits, custom domains, monthly credit |
| Hobbyist (annual equiv.) | S$10.22 | Monthly equivalent | Same features at lower effective monthly price |
| Pay-as-you-go | S$25.54 | Monthly base | Base credit with usage-based billing for heavy or variable traffic |
Which to choose
Choose Free for occasional personal testing and hobby projects with low traffic.
Choose Hobbyist or Pay-as-you-go for higher limits, custom domains, or variable production-like workloads.
After cancelling
Follow-up actions
- Export configurations and revoke any credentials you no longer need.
- Monitor your bank or card statements to confirm no unexpected renewals occur.
Helpful links
- Ngrok Terms of Service: https://ngrok.com/tos
- Ngrok pricing overview: https://ngrok.com/pricing
- Guidance for cancelling via app stores: Postclic - cancel guidance
- Public feedback and reviews: Trustpilot - ngrok reviews
Address
Legal mailing address
Ngrok, Inc., 548 Market Street, PMB 77519, San Francisco, CA 94104‑5401, United States.
Headquarters / contact notes
Use the legal mailing address above for formal contract termination notices or certified mail where required.
For general account support or billing questions, sign in to the ngrok dashboard and use the support channels provided there.